If my account is blocked due to multiple canceled orders, what should I do?
If your account in CoinDCX Direct is blocked due to multiple order cancellations, the steps to seek unblocking vary based on your role in the platform.
- If you're a seller, please get in touch with your Key Account Manager (KAM) for assistance.
- If you're a buyer, on the other hand, should raise a support ticket through the CoinDCX app or website. Our dispute resolution team will review your case to determine the appropriate course of action, whether it's unblocking your account or maintaining the block for security reasons. We're committed to ensuring a compliant environment for all users.