How can I escalate a concern or grievance with CoinDCX?
Updated
If your concern remains unresolved after contacting our support team, you may escalate it through our Grievance Redressal process.
Before raising a grievance, please ensure you have already contacted our support team through Chat and obtained a ticket ID.
To escalate your concern, email [email protected] and include the following details:
- Your ticket ID
- Your registered contact number
- A brief description of your concern
- Relevant screenshots or supporting documents, if applicable
Providing these details will help our team review and resolve your concern more efficiently.
Note: If you don't have a ticket ID, don't hesitate to get in touch with our Chat first so that a support ticket can be created before escalating your concern.
