What information do I need to provide when raising my complaint to Grievance?
Updated
To help us review and resolve your grievance more efficiently, please include the following details in your email to [email protected]:
- Your registered email address
- Your ticket ID (mandatory)
- A detailed description of the issue
- Relevant transaction details, where applicable
- Supporting documents or screenshots
Providing complete and accurate information will help our team investigate your concern more efficiently.
Note: If you don't have a ticket ID, please contact our Chat first so that a support ticket can be created before raising a grievance.
