Why can't I email my grievance directly to the Grievance Officer?
Updated
To help ensure a faster resolution, we encourage you to first refer to our Frequently Asked Questions (FAQs), as many common queries can be resolved immediately.
If you still need assistance, please reach out to our Chat. Our support team will review your concern and guide you through the appropriate resolution process.
If your concern remains unresolved, you may escalate it by emailing [email protected].
When raising a grievance, please include:
- Your ticket ID
- Your registered contact number
- Relevant screenshots or supporting documents
This will help our team review and resolve your concern more efficiently.
Note: If you don't have a ticket ID, don't hesitate to get in touch with our Chat first so that a support ticket can be created before escalating your concern.
