Can't Log In? Lost Access to Your Mobile Number
Updated
If you've lost access to the mobile number registered with your CoinDCX account, you can securely update it yourself through the CoinDCX app.
Follow these steps:
- Open the CoinDCX App.
- Tap the Profile icon in the top-left corner.
- Tap Log In.
- Tap Help in the top-right corner.
- Select Update Phone Number.
- Enter your existing registered email address.
- Tap Verify Identity.
- Enter your PAN Card Number and Date of Birth.
- Enter your new mobile number.
Once your identity is successfully verified, your registered mobile number will be updated.
Important:
- The self-service mobile number update feature is available only for KYC-verified accounts.
- This feature is currently available only on the CoinDCX mobile app and is not available on the website.
- For your account's security, a 24-hour cooling-off period is applied after updating your mobile number. During this period, INR withdrawals will be temporarily unavailable. This measure helps protect your account from unauthorized access.
