Can't Log In? Lost Access to Your Registered Email
Updated
If you've lost access to your registered email address, you can securely update it yourself through the CoinDCX app.
Follow these steps:
1. Open the CoinDCX App
2. Tap the Profile Icon in the top-left corner
3. Tap Log In
4. Tap "Help" in the top-right corner
5. Select "Update Email"
6. Enter your existing email address.
7. Tap Verify Identity.
8. Enter your PAN Card Number and Date of Birth.
9. Enter your new email address.
Once your identity is successfully verified, your registered email address will be updated.
Important:
- This feature is available only for KYC-verified accounts.
- The self-service email update is currently available only on the CoinDCX mobile app and is not supported on the website.
- For your account's security, a 24-hour cooling-off period is applied after the email update. During this time, INR withdrawals will be temporarily unavailable. Other account features can continue to be used normally.
