My verification failed. What went wrong?
Updated
Your bank verification may have failed for one of the following reasons:
- Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.
- Incorrect Bank Details: The account number, IFSC code, or other bank details entered may be incorrect. Please verify the details and try again.
- Verification Timed Out: The verification could not be completed because the UPI payment or verification request was not completed within the allowed time.
- NRE/NRO Account: NRE and NRO bank accounts are not supported. Please use a resident Indian bank account.
- Joint Bank Account: Joint bank accounts are supported only if you are the primary account holder. If you are a secondary account holder, the verification will fail.
If you have any more questions regarding the verification process, you can always get in touch with our support team and they will assist you further.
