Why am I not receiving the OTP or unable to complete 2FA verification?
Updated
If you're not receiving the SMS OTP
- Ensure your registered mobile number is active and has network coverage.
- Wait a few minutes before requesting another OTP.
- Avoid requesting multiple OTPs in quick succession.
- Restart your device and try again.
- If you recently switched to an eSIM or replaced your SIM card, wait 24 hours—telecom providers temporarily restrict banking and transactional OTPs for security (even if regular SMS works).
If you're not receiving the Email OTP
- Check your Spam, Junk, or Promotions folder.
- Make sure you're using your registered email address.
- Wait a few minutes before requesting another OTP.
If your Google Authenticator code isn't working
- Ensure you're entering the latest 6-digit code.
- Make sure your Authenticator's Time Zone is set to IST
- Make sure your device's Date & Time is set to Automatic (Indian Time)
- Wait for a new code to generate and try again.
If the issue persists, tap Chat Now to contact CoinDCX Support.
