I am getting an “Invalid OTP” error on 2FA. What should I do?


Having trouble with an "Invalid OTP" error on Google Authenticator? No worries, let's work together to resolve it! Here are some easy steps to guide you:

Remember, each code on Google Authenticator is only valid for 30 seconds. So, please make sure to enter the OTP within that time frame.

If the issue persists, let's try syncing Google Authenticator by following these simple steps:

  • Check that your device clock is set to the correct time zone.

  • Open the Google Authenticator app.

  • Click on the three dots in the top right corner.

  • Select ‘Settings’ from the drop-down list.

  • Click ‘Time correction for codes’ and then hit ‘Sync now’.

If you're still facing issues, don't worry! You can raise a chat with our support team and we'll be happy to assist you.