What should I do if OTP service on 2FA is not working?
Updated
Hi there! If you're having trouble with the OTP service on 2FA, don't worry. Here’s what you can do to resolve the issue:
Check your device's time zone: Ensure that the time zone on your device is set correctly. Incorrect time settings can interfere with OTP generation.
Sync Google Authenticator:
Open the Google Authenticator app and tap on the Menu button (the three dots).
Go to Settings and select Time Corrections for Codes.
Tap on Sync now to update the time on your Authenticator.
After following these steps, your OTP service should start working again.
If you continue to experience issues, feel free to reach out to our support team—we’re here to help!
