• The details you entered didn't match the ones on the images of the documents you submitted.

• The images you sent were blurry or had too much glare, making it tough to read the text.

• You might have missed a crucial detail in the submitted documents.

• The documents belong to someone under 18 years old (a minor).

• You might have tried doing KYC with the same set of documents multiple times.

​

To avoid these hiccups, follow these friendly guidelines:
For Selfies:

• Make sure you're well-lit—good lighting is the key!

• Avoid filters or fancy editing. Keep it natural.

• Don't crop your selfie. Just align your face in the oval shape on the screen and then click the picture.

• Selfies should be taken within 24 hours of uploading.

• Skip the glasses or spectacles.

• Save your selfie as .jpeg, .jpg, or .png.

For Documents:

• Ensure all sides and characters in the document are visible.

• Only submit images of the original documents—we don't accept photocopies or scans.

• Upload a high-quality image with clear text and no glare or blur.

• Your name must match the one on the document exactly.

• Keep the document size under 4 MB.

• Save documents as .jpeg, .jpg, or .png.

Still feeling uncertain? No problem! Reach out to our support team here, and they'll guide you through the KYC verification process.