What can I do to avoid a scam?

With the rising interest among users for cryptos and allied digital assets, there has been an increase in the number of scams. We always request our users to stay vigilant and not to share any personal details. 

• CoinDCX does not have any official support assistance available on Instagram or Facebook. Always make sure that you are interacting with our official team either by verifying the blue tick mark on Twitter, Instagram, or Telegram channel or through support tickets raised from our official website or CoinDCX applications (Android/iOS).
• Do not share your personal or financial information in response to a request that you didn’t expect. CoinDCX personnels will never call, email, or text you personally to ask for your personal information, bank account details, or credit card numbers.
• Do not open suspicious texts, pop-up windows or click on links or attachments in email; delete them. If unsure, always verify the identity of the contact by ensuring the email has been sent from our official domain @coindcx.com OR our official blue tick marked channels on Twitter, Instagram, and Telegram.
• CoinDCX will never ask you to hurry. We will give you as much time as you need to make a decision. Anyone who personally messages you first pretending to be from CoinDCX customer service and pressures you to share your information or pay them immediately is a potential scammer.

Take your time to respond. Try to do some checks and verifications before taking any step. It would also help to consult someone you trust. You can always contact us through support tickets raised from our official website or CoinDCX applications (Android/iOS) or interact with the CoinDCX team on our official social media pages.