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How to reset Biometric or how it can be enabled?

Safety is always our priority. We have implemented Biometric login to ensure a secure platform for all of our users.Log in to your CoinDCX account.Go to the top left corner of the Home page and click on your Name.Select 'Security' from the options.Choose 'Biometric login'.Verify

Knowledge Base Article

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Crypto Withdrawals

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How to do your KYC on CoinDCX with Digilocker?

Please refer to the video below to know more.​

Knowledge Base Article

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Verification

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is

Knowledge Base Article

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Verification

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​We understand that this may pose limitations for some users who have multiple aut

Knowledge Base Article

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Enterprise Onboarding

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Can I add saving bank account to my Enterprise CoinDCX account or current account to my retail/individual CoinDCX account?

​For Business AccountsWe're happy to serve our enterprise clients! If you're setting up an account for your business, please note that we exclusively accept business current accounts.For Individual AccountsFor our individual customers, we've got you covered! When you're creating

Knowledge Base Article

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Enterprise Onboarding

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Will Re-KYC affect my existing services?

We want to inform you that your current services will remain unaffected. However, it's crucial to complete the Re-KYC process within the specified timeframe, typically 30 days after receiving the Re-KYC email. Failure to do so will affect your services on our platform. Specifically, you won

Knowledge Base Article

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Re-KYC Verification

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Who is a Beneficial owner ?

A beneficial owner would include any individual who(1) exercises substantial control over a company, or (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

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Enterprise Onboarding

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Who is a Authorized signatory ?

An authorized signatory is a person allowed to act on behalf of your business, and their name is stated in your official business/company records.

Knowledge Base Article

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Enterprise Onboarding

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Why electronic video verification KYC is needed?

Electronic Video Verification is an enhanced due diligence procedure that guarantees the accuracy, alignment, and currency of customers' KYC information in accordance with the latest government guidelines in our records. During this process, we collect the customer's location and a real-ti

Knowledge Base Article

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Verification

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Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

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Verification

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Why am I unable to upload my documents?

If you're having trouble uploading your documents, here are some easy tips to help you out:​1. Size and Format Check: Make sure your file isn't larger than 4 MB. Double-check that your document is in one of these formats: png, jpeg, jpg, or pdf.2. Choose the Right Platform:If you're u

Knowledge Base Article

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Verification

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Will my KYC documents be safe with CoinDCX?

At CoinDCX, we prioritize the safety and security of your information above all else. You can trust that your data is completely secure with us. We use top-notch security software for both your crypto-wallets and identity management system. Your privacy and security are our top concerns!​Important:

Knowledge Base Article

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Verification

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How much time will it take to complete my KYC process?

At CoinDCX, we've made our KYC verification process super quick and easy for you! If you choose the fully automated option, it'll be done in just 10 minutes. But, if you prefer the manual route, it might take a bit longer—typically between 24 to 48 hours.

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Verification

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Can I make deposits/withdrawals on CoinDCX without completing my KYC?

To enjoy the convenience of depositing or withdrawing crypto and INR, it's important for users to complete their KYC (Know Your Customer) process. This helps ensure a secure and smooth experience for everyone.

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Verification

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What type of bank accounts are accepted for verification?

At CoinDCX, we make it easy for you to verify your account. For individual users, you can use your Indian savings bank account, and if you're part of an enterprise, corporate, or proprietorship, simply use the Indian current bank account under your company's name. It's important to no

Knowledge Base Article

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Pending/Rejected/Fail Status

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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Why did my KYC verification fail?

If your KYC verification didn't quite go as planned, don't worry—we've got you covered. Here are some common reasons why it might have not gone through:The details you entered didn't match the ones on the images of the documents you submitted.The images you sent were blurry or ha

Knowledge Base Article

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Pending/Rejected/Fail Status

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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatchWe regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again.2. KYC is rejected due to incorrect documentsWe regret to inform

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Pending/Rejected/Fail Status

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What if the submitted documents/KYC are rejected?

If there's a hiccup and your Re-KYC documents don't match the information in the government database, don't worry! You just need to send in the correct and valid KYC documents again. Once we have the right details, you'll be good to go for any transactions on our platform.

Knowledge Base Article

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Re-KYC Verification

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What is the process for Enterprise Registration on CoinDCX?

CoinDCX welcomes all Companies or Enterprises interested in opening an account! You can easily initiate the account opening process by clicking on this link . We're excited to have you on board!​

Knowledge Base Article

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Enterprise Onboarding

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24