Skip to main content
Help & Support
Help & Support
  • Chat Now

  • Help & Support
  • Search

Can't find what you're looking for?

Ask a question

  • Help & Support
  • Search
Select Quick Filter

Search Results (748)

Order
Selected Order
HS
Three Golden Rules of CoinDCX

Don’t Rush: Scams usually make us hurry. Take your time to ask questions and think it through before making a decision. Cross-check: Do some research and background checks to verify the details you are getting. Does it seem too good to be true? Don’t Respond: Our personnel's will never message you p

Knowledge Base Article

 • 

Security Tips

HS
How do I update/change my password?

To change your password for CoinDCX, click on 'Security' under Account. You will get an option to change your account password under Change Password and your withdrawal password under Change Withdrawal Password. Please make sure that both these passwords are different to secure your funds. Also note

Knowledge Base Article

 • 

Update Profile Details

HS
Tips for staying safe from scams

We’ve been continuously trying to warn our users about frauds and scams through our official support channels. However, you can follow these simple steps to avoid any potential scams. CoinDCX personnel will NEVER message you personally or ask you to pay any amount for providing any assistance. In ca

Knowledge Base Article

 • 

Security Tips

C
What happens if I lose access to my Google account?

If you lose access to your Google account, unfortunately, you won't be able to recover your CoinDCX Web 3 crypto funds. We suggest reaching out to Google for help with account recovery.

Knowledge Base Article

 • 

Getting Started

HS
How can a nominee raise the claim?

If you're a nominee and need to make a claim, simply reach out to our support team through chat . Kindly request the transfer of virtual digital assets, and we'll be happy to assist you!

Knowledge Base Article

 • 

Nomination

C
How is liquidation determined in Isolated Margin versus Cross Margin mode?

Unlike Isolated positions where there is a set liquidation price, in cross-margin mode, liquidation is based on the Margin Ratio, with positions facing liquidation when this ratio reaches 100%. There is no individual liquidation price for cross-margin positions.

Knowledge Base Article

 • 

Cross Margin

C
If I change my CoinDCX email address that’s linked to my Web3 wallet, will I still have access to it?

Changing your CoinDCX email address that is linked to your Web3 wallet might affect your access to it in cases where the recovery file is either not saved or deleted. Hence, we highly recommend you to save the recovery file on your device and also at another secure location to avoid a single point o

Knowledge Base Article

 • 

WEB 3 Recovery

HS
How is nomination helpful?

Choosing a nominee is a thoughtful way to ensure smooth transitions within the family in case the account holder passes away. It makes the process of transferring your crypto assets much easier and straightforward during a difficult time, preventing any potential conflicts among family members.

Knowledge Base Article

 • 

Nomination

HS
What maturity does CoinDCX offer on its contracts?

CoinDCX offers perpetual contracts with no maturity and many different fixed maturity contracts. Please visit the contract’s page for more details.

Knowledge Base Article

 • 

Futures Trading

HS
What documents need to be submitted to the Reporting Entity for Client Due Diligence,if the client is an unincorporated association or a body of individuals?

Following document need to be verified and maintained when the client is an body of individuals : Where the client is an unincorporated association or a body of individuals, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof,

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

HS
Which records need to be maintained as per PMLA?

As per Rule 3 of the Rules Prevention of Money-Laundering (Maintenance of Records) Rules 2005, every reporting entity shall maintain a record of all transactions including, the record of : all cash transactions of the value of more than ten lakh rupees or its equivalent in foreign currency all serie

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

C
What is Trade?

CoinDCX Web 3 provides its users with a functionality to buy/sell thousands of tokens in exchange for another token on multiple chains/networks.

Knowledge Base Article

 • 

Trade

HS
How many nominees can I add?

You can add up to 2 individuals as your nominees.

Knowledge Base Article

 • 

Nomination

HS
Which documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a partnership firm)?

Where the client is a partnership firm, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) partnership deed; (iii) Permanent Account Number of the partnership firm; and (iv) such

Knowledge Base Article

 • 

PMLA Rules from a Reporting Entity POV

HS
Do I have to pay tax on the referral earned through exchanges?

Earning Referral Income on Exchanges and Taxes ​ When you earn referral income from exchanges, the tax you owe will be based on your regular tax slab instead of the standard 30% crypto provision. However, if you opt to sell the crypto earned through referrals, a 1% Tax Deducted at Source (TDS) will

Knowledge Base Article

 • 

TDS for CoinDCX App Users

HS
What is the deposit amount limit for Quick Bank Transfer?

The minimum deposit limit is set at INR 100 and the maximum deposit limit is INR 50,00,000.

Knowledge Base Article

 • 

Quick Bank Transfer

C
What if I accidentally deposit unsupported tokens or use the wrong network?

CoinDCX may attempt to recover funds, but recovery is not guaranteed. Recovery efforts may take up to 14 days and could incur a service fee. Always double-check the network and token before transferring.

Knowledge Base Article

 • 

Custody FAQs

HS
How long will the transaction take to complete?

Once the payment has been successful, the transaction may take up to 24 hours to be completed. We will send you a notification when the payment is processed. However, in case your transaction gets stuck in the banking process due to technical issues, it can take up to 7 working days to be settled.

Knowledge Base Article

 • 

Net Banking - Deposit Method

HS
How can I buy cryptos on Insta?

Buying cryptos using Insta is simple: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order!

Knowledge Base Article

 • 

DCX Insta

HS
What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones. If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll assist you in getting b

Knowledge Base Article

 • 

Backup Codes

  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
logo

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

linked-in instagram facebook twitter

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

Products

  • Insta
  • Earn
  • Spot Trade
  • Margin Trade
  • Futures
  • API Broker
  • API Docs
  • API Help Section
  • Markets
  • Liquidity Services
  • Coin Listing

Company

  • About Us
  • Blog
  • Policies
  • Fee Structure
  • Careers
  • Terms & Conditions
  • Privacy Policy
  • Newsroom
  • Ventures
  • Risk Disclosure

Support

  • Guides
    • Intro to Futures Trading
    • Intro to Margin Trading
  • Contact Us
    • For grievance redressal, Click here to know more
    • Press: [email protected]
    • Regulatory Issues/Enforcement Authorities: [email protected]

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24