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Can I transfer funds from a master account to a Sub-Account?

Yes. The master account can transfer assets between the master account and its Sub-Accounts. Asset transfers between them are free of charge.

Knowledge Base Article

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Permissions & Access

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Can a Sub-Account access the master account's funds?

Sub-Accounts trade using the master account's funds. However, the master account retains control over fund management and asset transfers.

Knowledge Base Article

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Permissions & Access

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Can the master account manage API keys for a Sub-Account?

Yes. The master account can manage API access for its Sub-Accounts, including removing API keys when required.

Knowledge Base Article

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Permissions & Access

C
Can I edit a Sub-Account after creating it?

You can manage your Sub-Accounts from the Sub-Accounts section on the CoinDCX website. To access it: Visit the CoinDCX Website and log in to your account. Click the Profile icon.Select Sub-Accounts. From here, you can manage your existing Sub-Accounts.

Knowledge Base Article

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Managing Sub-Accounts

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How do I remove/disable a Sub-Account?

To disable/remove a Sub-Account: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Disable next to the Sub-Account you want to disable.Follow the on-screen instructions to remove/disable the sub-account of your choice.

Knowledge Base Article

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Managing Sub-Accounts

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What are the benefits of using Sub-Accounts?

Sub-Accounts help you: Separate different trading strategies.Manage funds more efficiently.Reduce risk by separating trading activities.Allow multiple users to trade while keeping fund management under the master account.

Knowledge Base Article

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Getting Started

C
Can the master account transfer funds between Sub-Accounts?

Yes. The master account can transfer assets between the master account and its Sub-Accounts.

Knowledge Base Article

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Permissions & Access

C
Can a Sub-Account perform INR deposits or withdrawals?

No. Only the master account can perform INR deposits and withdrawals.

Knowledge Base Article

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Permissions & Access

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Can a Sub-Account access the funds of another Sub-Account?

No. Fund management is controlled by the master account. A Sub-Account doesn't have direct control over another Sub-Account's funds.

Knowledge Base Article

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Permissions & Access

C
Can the master account cancel orders placed by a Sub-Account?

Yes. The master account can oversee Sub-Account activity and manage orders across its Sub-Accounts.

Knowledge Base Article

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Permissions & Access

C
I didn't receive the verification email for my Sub-Account. What should I do?

If the Sub-Account hasn't been verified yet, the master account can resend the verification email. Visit the CoinDCX Website and log in. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the Sub-Account.

Knowledge Base Article

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Account Creation & Activation

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How do I resend the verification email for a Sub-Account?

If a Sub-Account hasn't been verified yet: Visit the CoinDCX website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Resend Email next to the pending Sub-Account. A new verification email will be sent to the registered email address.

Knowledge Base Article

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Account Creation & Activation

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Why can't I create a Sub-Account?

A Sub-Account may not be created if: You've reached the maximum limit of 20 Sub-Accounts.The email address is already associated with another CoinDCX account or Sub-Account. If you're still facing issues, reach out to our Chat for assistance.

Knowledge Base Article

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Account Creation & Activation

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Why hasn't my Sub-Account been activated?

A newly created Sub-Account must verify its registered email address before it can be used. If the verification email hasn't been received or has expired, the master account can resend it by going to: Profile → Sub-Accounts → Resend Email

Knowledge Base Article

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Account Creation & Activation

C
Can I create multiple Sub-Accounts using the same email address?

No. Each Sub-Account must be registered with a unique email address.

Knowledge Base Article

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Account Creation & Activation

C
What are Sub-Accounts on CoinDCX?

Sub-Accounts allow a master account holder to create and manage multiple trading accounts under a single CoinDCX account. They help you organize different trading strategies, manage multiple users, and keep fund management centralized. There are two types of accounts on CoinDCX: Master Account: Ever

Knowledge Base Article

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Getting Started

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How do I create a Sub-Account?

To create a Sub-Account: Visit the CoinDCX Website and log in to your account. Click the Profile icon.Select Sub-Accounts.Click Create New Sub Account.Enter the following details: First NameLast NameEmail AddressPasswordClick Create Sub Account.Follow the on-screen instructions. The Sub-Account user

Knowledge Base Article

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Getting Started

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Where can I log in to my Sub-Account?

Sub-Accounts can be accessed only through the CoinDCX website. To log in: Visit the CoinDCX Website. Enter the Sub-Account's registered email address and password.Complete the required verification, if prompted. Sub-Accounts can't be accessed through the CoinDCX mobile app.

Knowledge Base Article

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Getting Started

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Is 2-Factor Authentication (2FA) required for Sub-Accounts?

Yes. 2-Factor Authentication (2FA) is mandatory for all Sub-Accounts to enhance account security and help prevent unauthorized access.

Knowledge Base Article

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Sub Account Security

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The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
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