Do not worry if your phone is stolen or lost. Your cryptocurrency funds are safe as long as you have your phone’s lock on CoinDCX and CoinDCX Go’s mobile application. Make sure no where on your mobile device do you store the login credentials and the withdrawal password of your CoinDCX and CoinDCX Go wallet.
Contact the customer support to protect your account. We will be asking for your KYC and details to verify it is you before blocking your account. This process might take some time depending on how quickly you respond to our requests. Once we verify it's you, you will be able to change your password. While withdrawals will be blocked for the next 24 hours, you can still trade and use our platform as per your needs.