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In such cases where the IP address mismatch is highlighted, kindly note that we heavily rely on trusted third-party service providers for IP checks. We understand that most IP detection systems are not 100% accurate; however, we assure you that our partners are the best in the industry and provide us an alerting mechanism that helps us take care of a majority of high-risk incidents, wherein one typically sees significant variations in IP address usage.
In case you still doubt that your CoinDCX account information has been compromised, please get in touch with our support team and they will assist you further.