In this case, we would request you to share a video of the transfer made from the source wallet/exchange (withdrawal history), which will help us identify from where the tokens were sent.
|Important: A memo tag is mandatory while depositing funds.|
Kindly note that the video recording needs to have:
- Log in process (with the password hidden) that shows the name of the source wallet in it for identification. For example, if the tokens were sent from Binance, the video must have the Binance URL or something that will help us verify the source of the transaction.
- Withdrawal details like name and amount of the coin.
- Transaction hash.
Please refer below for charges on crypto deposit if Memo/Tag is missing or is incorrect while depositing funds into CoinDCX: