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I am getting an “Invalid OTP” error on 2FA. What should I do?

  • Updated

If you get an “Invalid OTP” error after entering OTP from Google Authenticator, we request you to refer the following steps: 

  1. Each code on Google Authenticator is valid for 30 seconds only, and a new code is generated every 30 seconds. Make sure you enter the OTP within the time frame.
  2. If step 1 doesn't’ work, we would request you to sync Google Authenticator by following the steps below:
      • Ensure your device clock is set to the correct time zone.
      • Open the Google Authenticator app.
      • Click on the three dots in the top right corner.
      • Select [Settings] from the drop-down list.
      • Click [Time correction for codes] and then [Sync now].

In case the issue still persists, please raise a Support Ticket to reset 2FA, and we will help reset the OTP preference on your account to SMS.