Please confirm that the recipient address belongs to our exchange, and it has been confirmed in the blockchain. If it is confirmed, please check your account again in 2 hours. If the problem persists and you still haven’t received your coins, please contact our customer service and provide the following info:
- The recipient address and txid (thash).
- The currency and amount of coins.
- Your email address
You can search the confirmations in these url use your recipient address or txid: