Please confirm that the recipient address belongs to our exchange, and it has been confirmed in the blockchain. If it is confirmed, please check your account again in 2 hours. If the problem persists and you still haven’t received your coins, please contact our customer service and provide the following info:

  1. The recipient address and txid (thash).
  2. The currency and amount of coins.
  3. Your email address 



You can search the confirmations in these url use your recipient address or txid:

BTC: https://blockchain.info/

LTC: https://live.blockcypher.com/

ETH: https://etherscan.io/

ETC: http://gastracker.io/

BCH: https://blockdozer.com/

NEO,RPX,GAS,DBC,QLC: https://neotracker.io/

XRB: https://raiblocks.net/page/summary.php