Please follow the guidelines to secure your CoinDCX account:

Set up 2-Factor Authentication

Setting up Two-Factor Authentication will ensure that no-one can access your CoinDCX account without obtaining both your password and the second factor to your security - whether it’s your OTP or Google Authenticator.


Always check your browser:

Always make sure the browser you’re visiting is: https://coindcx.com/. If the website you’re on looks exactly like ours but is even slightly different - you could be a victim of phishing and could lose control of your account. Remain vigilant!


Do not share sensitive information:

While our community managers on Telegram and our support teams regularly converse with users over chat or call, no single CoinDCX employee will ask for sensitive information. The most any employee will ask is your email, phone number, and Support Ticket ID.


Use a strong password:

We recommend that you use a strong password for your CoinDCX account. While we have the highest levels of security for our platform, using an easy-to-guess password leaves you liable to “guess-hackers”.