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HS
Will the PIN feature also be enabled for the CoinDCX Pro App on mobile and web?

PIN feature is now also available on CoinDCX Pro app.

Knowledge Base Article

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PIN

HS
Will it be mandatory in the future to create a PIN for my account?

As part of our continued efforts to make your CoinDCX account safe, we expect to make PIN mandatory in the future. For now, this is an optional feature, however, we encourage you to make use of it.

Knowledge Base Article

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PIN

HS
Is it mandatory to create a PIN for my account?

No, it is currently not mandatory. However, we strongly encourage you to do so.

Knowledge Base Article

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PIN

HS
Can an NRI be a nominee?

Yes, an NRI can be a nominee subject to extant regulation in force from time to time.

Knowledge Base Article

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Nomination

HS
Can I change or remove a nomination?

Yes, you can edit/change the nominee details any number of times. You can also cancel/delete the existing nominee and add a new nominee any time. To add a update or remove a nominee on CoinDCX:Login to CoinDCX app and click on the profile icon on top left of the screen.Tap on Account Settings. ​​

Knowledge Base Article

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Nomination

HS
How many nominees can I add?

You can add up to 2 individuals as your nominees.

Knowledge Base Article

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Nomination

HS
What mobile devices does CoinDCX support?

The CoinDCX app is supported on both Android and iOS. Please ensure to download and install the app from official sources only. You can use this link to download and install the app directly on your device: bit.ly/3vtKOOYImportant: Always beware of scammers and refer to official sources only. 

Knowledge Base Article

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Create an Account

HS
Who can be a nominee?

You may nominate any person as your nominee. A nominee shall not be a society, trust, body corporate, partnership firm, Karta of Hindu Undivided Family or a power of attorney holder.Please note that the nominee need not be a CoinDCX account holder. Anyone can be a nominee. However, to claim virtual

Knowledge Base Article

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Nomination

HS
What should I do if I received a notification that someone logged in from a different location?

When you sign in on a new device, your other trusted devices will receive a notification with a map indicating the new device's general position. This is not the exact location of the device but a rough location based on the IP address it is currently using. The location displayed can reflect t

Knowledge Base Article

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Account Closure

HS
What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In such a situation, the amount shall be payable to heirs or legal representatives of such nominees.

Knowledge Base Article

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Nomination

HS
How is nomination helpful?

Nomination is helpful as there will be no conflict among the family members in event of the death of the account holder. It simplifies the procedure of transferring assets to a nominee in the event of a person's unexpected demise.

Knowledge Base Article

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Nomination

HS
Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

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Nomination

HS
What details are needed for nomination?

You need to submit the full name, date of birth, and your relationship with the nominee.Please note that the age and name of the nominee should be correctly provided as it is mentioned on any National Informatics Centre (NIC) document, like Aadhaar card, PAN card, Driving License, Voter ID card, or

Knowledge Base Article

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Nomination

HS
Can I have multiple accounts on CoinDCX?

No, you can create only one account with the registered email and mobile number. However, if you would like to know about Sub-Account, please refer to this blog for details: What are Sub-Accounts on CoinDCX Pro? -

Knowledge Base Article

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Create an Account

HS
Is it required to enable Biometric or FaceID unlock for my account?

No, you can unlock your account using PIN as well.

Knowledge Base Article

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PIN

HS
What is a nomination and who is a nominee?

Nomination is the process of determining one person or persons who will receive the virtual digital assets accumulated in the wallet of the account holder in case of any casualties or untimely death. A nominee is the person appointed by you who will receive your  virtual digital assets ac

Knowledge Base Article

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Nomination

HS
What if I exhaust all of my Backup Codes?

If you have exhausted all of your backup codes, you can create new ones by clicking on the ‘Reset’ icon on your backup codes details page.If you have been logged out of your account and are not able to log in, then contact our Support team here.

Knowledge Base Article

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Backup Codes

HS
Can I create a new account with the same set of KYC documents and bank account?

Please note that you can only have one account with CoinDCX with the same set of KYC documents.

Knowledge Base Article

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Create an Account

HS
What should I do if somebody has unauthorised access to my account?

In case you think somebody has unauthorised access to your CoinDCX account, please get in touch with our support team and they will assist you further.

Knowledge Base Article

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Account Closure

HS
Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note:

Knowledge Base Article

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Create an Account

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24