Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (66)

Order
Selected Order
HS
Do I need to use two separate emails to sign up and use CoinDCX and CoinDCX Pro?

CoinDCX is another product of CoinDCX Pro. To ensure that you do not face any hassles in maintaining your portfolio, simply login to CoinDCX using your existing email address that was used to register on CoinDCX Pro.In case you are a new member, signup on CoinDCX with any email address but try to ke

Knowledge Base Article

 • 

Create an Account

HS
Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

Knowledge Base Article

 • 

Nomination

HS
How many nominees can I add?

You can add up to 2 individuals as your nominees.

Knowledge Base Article

 • 

Nomination

HS
Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

Knowledge Base Article

 • 

Nomination

HS
What happens to the proceedings if the nominee dies after the account holder but before the money is paid by CoinDCX?

In the unfortunate event that the nominee passes away after the account holder but before CoinDCX processes the payment, the money will be paid to the heirs or legal representatives of the nominee. We understand the sensitivity of such situations and assure you that we will work with the utmost care

Knowledge Base Article

 • 

Nomination

HS
Is nomination mandatory for a CoinDCX account?

While it's not compulsory to nominate someone, doing so can be a valuable step in managing the virtual digital assets stored in your account if something unexpected were to happen, like an untimely passing or unforeseen circumstances.

Knowledge Base Article

 • 

Nomination

HS
How can a nominee raise the claim?

If you're a nominee and need to make a claim, simply reach out to our support team through chat . Kindly request the transfer of virtual digital assets, and we'll be happy to assist you!

Knowledge Base Article

 • 

Nomination

HS
Can I unlock my account without using Biometric or FaceID?

Yes, you can! You have the flexibility to unlock your account using either Biometric/FaceID or a PIN. If you prefer not to enable Biometric or FaceID, the PIN option is always available for your convenience.

Knowledge Base Article

 • 

PIN

HS
How is nomination helpful?

Choosing a nominee is a thoughtful way to ensure smooth transitions within the family in case the account holder passes away. It makes the process of transferring your crypto assets much easier and straightforward during a difficult time, preventing any potential conflicts among family members.

Knowledge Base Article

 • 

Nomination

HS
What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​Additionally, please be aware that when you generate new backup codes, the previous set will automatically become ina

Knowledge Base Article

 • 

Backup Codes

HS
What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones.If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll ass

Knowledge Base Article

 • 

Backup Codes

HS
How can I add a Nominee?

To add a nominee on CoinDCX:​Login to CoinDCX app and click on the profile icon on top left of the screen.Tap on Account Settings. Go to the Nominee Details and provide all required details and tap Save Nominee Details. ​​Provide the OTP received on your registered mobile number.Your nominee

Knowledge Base Article

 • 

Nomination

HS
Who can be a nominee?

Feel free to choose anyone you trust as your nominee! Just keep in mind that nominees can't be organizations, trusts, companies, partnership firms, the head of a Hindu Undivided Family, or someone holding power of attorney.Also, your nominee doesn't necessarily need to have a CoinDCX accou

Knowledge Base Article

 • 

Nomination

HS
What details are needed for nomination?

We kindly request you to provide the complete name, date of birth, and your relationship with the person you are nominating.Please ensure that the nominee's age and name are accurately entered, matching the details on any National Informatics Centre (NIC) document, such as Aadhaar card, PAN car

Knowledge Base Article

 • 

Nomination

HS
What should I do if my account has been compromised?

If you suspect that your CoinDCX account might be at risk or compromised, we kindly ask you to reach out to our support team through the chat . They're here to help and will guide you through the necessary steps to address the situation.

Knowledge Base Article

 • 

Account Closure

HS
Is there an expiry period set on passwords?

No, there is no expiry period for your password.

Knowledge Base Article

 • 

Login

HS
Can I create a new account with the same set of KYC documents and bank account?

No, you cannot create a new CoinDCX account using the same KYC documents and bank account. Each person is allowed only one account linked to their verified KYC details. Attempting to use duplicate documents or bank details will result in the new account being rejected.

Knowledge Base Article

 • 

Create an Account

HS
How to access the CoinDCX account of someone who has passed away?

If you're the nominee and need to claim the funds from the CoinDCX account of a loved one who has passed away, please reach out to our support team through chat . This will help facilitate the process of accessing the account and handling any necessary arrangements.

Knowledge Base Article

 • 

Update Profile Details

C
How do I reset or enable Biometric/Face ID?

Safety is always our priority. We have implemented Biometric login to ensure a secure platform for all of our users.Log in to your CoinDCX account.Go to the top left corner of the Home page and click on your Name.Select 'Security' from the options.Choose 'Biometric login'.Confirm

Knowledge Base Article

 • 

PIN

HS
Will the PIN feature also be enabled for the CoinDCX Pro App on mobile and web?

PIN feature is now also available on CoinDCX Pro app.

Knowledge Base Article

 • 

PIN

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24