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What should my new password look like?

To keep your account secure, your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z).Include 1 number (0–9).​ Tip: Choose a password that's unique to your CoinDCX account and avoid using personal information like your name or date of birth.

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Password Management

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What should my Login PIN be?

Your Login PIN must: Be 6 digits long.Make it strongNot be shared with anyone. For better security, avoid using easily guessable PINs such as your birth year, mobile number, or repeated digits like 111111.

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Login PIN

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What are Verified Devices?

Verified Devices are the phones, tablets, or computers you've used to securely access your CoinDCX account. Reviewing your verified devices helps you keep track of where your account is signed in and allows you to remove devices you no longer use or don't recognize.

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Verified Devices

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What is an OTP?

A One-Time Password (OTP) is a unique verification code sent to your registered email address or registered mobile number to help verify your identity. You may be asked to enter an OTP while: Logging in to your accountResetting your passwordUpdating your registered email address or mobile numberPerf

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OTP & Two-Factor Authentication (2FA)

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Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

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Demise Claim

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What is a demise claim?

A demise claim is a request to initiate the transmission of the Virtual Digital Assets (VDAs) and any INR balance held in a deceased CoinDCX user's account to the person legally entitled to receive them, in accordance with applicable laws and CoinDCX's verification process.

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Demise Claim

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Can CoinDCX ask for additional documents?

Yes. Depending on the circumstances of the claim, CoinDCX may request additional documents to establish legal entitlement or to comply with applicable legal and regulatory requirements.

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Demise Claim

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Who can nominate?

We'd like to inform you that the nomination process is exclusively available for individuals holding the beneficiary account. In simpler terms, only you, as the account holder, have the privilege to make nominations.

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Nomination

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Is there any fee payable for nomination?

No, there are no fees payable on nomination request.

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Nomination

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How many nominees can I add?

You can add up to two nominees to your CoinDCX account.

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Nomination

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Can I update my nominee details?

Yes. You can update your nominee details anytime from the CoinDCX App by navigating to: Log in to the CoinDCX App. Tap the Profile Icon in the top-left corner. Select Account Settings. Go to Nominee Details. ​ After making the required changes, save the details and complete the OTP verification to u

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Nomination

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Can I decide how my assets are shared between nominees?

Yes. If you've added two nominees, you can choose the percentage of assets allocated to each nominee. Important: The combined share of all nominees must equal 100%.

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Nomination

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Why are INR withdrawals temporarily unavailable after changing or resetting my Login PIN?

For your account's security, INR withdrawals are temporarily unavailable for 24 hours after your Login PIN is changed or reset. This cooling-off period helps protect your account from unauthorized changes and fraudulent withdrawals.

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Login PIN

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Will I need to enable Biometric Login again after changing my device?

Yes. If you switch to a new device, you'll need to: Set up fingerprint or Face ID on your new device.Log in to the CoinDCX app.Enable Biometric Login again from Security Settings.

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Biometric Login

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Is Biometric Login secure?

Yes. Biometric Login uses your device's built-in security features to verify your identity. Your fingerprint or facial data is stored securely on your device and is not stored by CoinDCX.

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Biometric Login

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How do I change my Login PIN?

You can change your Login PIN anytime from the app. Follow these steps: Open the CoinDCX app.Go to Security Settings.Select Change Login PIN.Enter your current PIN.Enter a new 6-digit PIN.Confirm the new PIN. Your new Login PIN will be updated immediately. ​ Good to know: 1. INR withdrawals will be

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Login PIN

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Can I use an email ID that's already registered on CoinDCX?

No. An email ID that is already linked to a CoinDCX account cannot be used again.

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Email ID Update

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Can I use special characters or symbols in my name?

No. Your name should not contain special characters or symbols.

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Username Update

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What name should I use while creating my CoinDCX account?

We recommend using your legal name exactly as it appears on your official documents, such as your PAN, NIC (Aadhaar or Passport), and bank records. This helps ensure a smoother verification process and reduces the chances of issues during KYC or Bank Account Verification (BAV).

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Username Update

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What if I have only first name and no last name/surname?

If you have only a first name and no last name, feel free to use your first name in both the first name and last name fields.

Knowledge Base Article

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Username Update

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24