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Will enabling CW affect my INR transactions?

Yes, enabling Crypto Withdrawal (CW) will impact your INR transactions. Once CW is enabled, UPI deposits will no longer be available for your account. However, you can continue to deposit and withdraw INR using other available methods, provided you comply with all regulations.

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Crypto Withdrawal access

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How to complete the KYC Re-verification for successful crypto deposit?

Hi there! To complete your KYC re-verification and enable your crypto deposits, just follow these simple steps: ​ Check your email: Look for an email with the subject line "Important: Complete KYC Reverification" from [email protected]. Prepare your documents: Have the required documents ready (e.

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Crypto Deposits

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How can I withdraw crypto from my CoinDCX account?

To withdraw crypto: ​ Go to the Funds section and select Withdraw. Choose the cryptocurrency you want to withdraw. Enter the recipient's wallet address (make sure it’s whitelisted). Specify the amount and network. Complete the verification steps, and your transaction will be processed.

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Custody FAQs

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Why do I need to undergo KYC Re-verification for my crypto deposit?

We understand that going through KYC re-verification can seem like an extra step, but it’s an important measure to ensure the security and regulatory compliance of your transactions. Here’s why you might need to complete the process: Request for crypto withdrawal access: If you’ve requested access t

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Crypto Deposits

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How can I track the status of my application?

You can track the status in the “Crypto Withdrawal” section of your account. Notifications will also be sent for updates.

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Crypto Withdrawal access

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How can I deposit crypto into my CoinDCX account?

To deposit crypto: ​ Log in to your CoinDCX account. Navigate to the Funds section and select Deposit. Choose the cryptocurrency you want to deposit. Copy your deposit wallet address or scan the QR code provided. Send funds from your external wallet or exchange to this address. Ensure you verify the

Knowledge Base Article

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Custody FAQs

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Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures. ​ ​

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Custody FAQs

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Can I still trade or use INR deposits and withdrawals?

Yes, even though your CDW access is restricted, you can continue to deposit and withdraw INR as usual and engage in trading activities on our platform.

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Crypto Deposit/Withdrawal Access Restriction

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What is the Minimum and Maximum Crypto Deposit Limit?

There are no deposit limits for crypto transactions. However, all deposits (and withdrawals) are subject to due diligence checks as per the AML/CFT Guidelines issued by the Financial Intelligence Unit (FIU), India.

Knowledge Base Article

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Crypto Deposits

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Can I monitor the status of my deposit or withdrawal?

Yes, you can track real-time status updates in the Crypto Transactions section of the app.

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Custody FAQs

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Are there limits on Crypto Withdrawal?

Yes, limits may vary based on your risk profile and account type. Details will be shared on your account dashboard.

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Crypto Withdrawal access

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From which exchanges can I deposit Crypto?

Cryptocurrencies can be deposited from centralized and verified exchanges. Note: Deposits from gambling, gaming, or pornography websites are not accepted.

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Crypto Deposits

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Why do I need to complete Enhanced Due Diligence (EDD) for Crypto Withdrawal (CW) access?

Enhanced Due Diligence (EDD) is required to ensure compliance with regulatory standards and to minimize risks related to fraud or illicit activity. This process helps us maintain a secure and compliant ecosystem for all users.

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Crypto Withdrawal access

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Why do I see "Coming Soon" for Crypto Withdrawal (CW)?

If you see "Coming Soon" for CW access, it means that your account is not yet eligible under the current risk framework. We are gradually expanding access and refining our model to make it more inclusive while maintaining high security standards. Stay tuned for updates as we continue to enhance the

Knowledge Base Article

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Crypto Withdrawal access

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Why is it important to submit documentation for Crypto deposits?

Hi there! We understand that submitting documentation may feel like an extra step, but it's an important part of ensuring the security and compliance of your transactions. Here’s why: Regulatory compliance: To comply with the guidelines set by the Financial Intelligence Unit (FIU) in India, we are r

Knowledge Base Article

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Crypto Deposits

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What are the documents required for Withdrawal?

The following details are required to process a Crypto withdrawal transaction: To process your crypto withdrawal, you'll need to provide the following details depending on the type of withdrawal: 1. Self Wallet Withdrawal: When withdrawing crypto to your wallet (hosted with an exchange or wallet pro

Knowledge Base Article

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Custody FAQs

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How can I enable Crypto Withdrawal (CW) access?

Crypto Withdrawal (CW) Access: ​ CW access follows a stricter model and is granted based on eligibility. If you become eligible, you will see a Call-to-Action (CTA) in the "Portfolio" section of the app. You will need to undergo an Enhanced Due Diligence (EDD) process before gaining access. Once you

Knowledge Base Article

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Crypto Withdrawal access

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How do I know if I’m eligible for Crypto Withdrawal?

You can check your Crypto Withdrawal (CW) eligibility in the Portfolio section of your account. If eligible, a dedicated CTA (Call-to-Action) will appear, guiding you through the process. CW access is being rolled out gradually, and more users will become eligible over time. Stay tuned for updates a

Knowledge Base Article

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Crypto Withdrawal access

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Who is eligible for Crypto Withdrawal (CW) access?

Crypto Withdrawal (CW) Access: Crypto withdrawal eligibility follows stricter guidelines under our novel model. To access CW, you must: Successfully complete the KYC process. Maintain a low-risk assessment based on your account activity. Meet all compliance and security requirements. ​ Note: CW acce

Knowledge Base Article

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Crypto Withdrawal access

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Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

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Crypto Withdrawal access

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24