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Who is a Beneficial owner ?

A beneficial owner would include any individual who ​ (1) exercises substantial control over a company, or ​ (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

Knowledge Base Article

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Enterprise Onboarding

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

Knowledge Base Article

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Re-KYC Verification

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What information needs to be visible on my passport?

Make sure the following details are clearly visible: Passport NumberNameDate of BirthExpiry Date

Knowledge Base Article

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Passport Verification

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What should I do if my passport image is unclear?

Retake the passport image and make sure: The image is clear.Both the front and back of the passport are captured.All four corners are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read. If you’re still unable to complete the verification, Contact CoinDCX Support.

Knowledge Base Article

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Passport Verification

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Who is beneficial owner?

A beneficial owner would include any individual who ​ (1) exercises substantial control over a company, or ​ (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

Knowledge Base Article

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Enterprise Onboarding

C
Why do I keep getting the location permission pop-up?

The permission request will continue to appear until location access is granted, as Location access is required during selfie verification to help securely verify your identity and protect your account.

Knowledge Base Article

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Selfie Verification & Location Access

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Is my income verified or checked?

No. This is a self-declaration.

Knowledge Base Article

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Income & Occupation Details

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What if I accidentally entered incorrect details?

You can easily edit your details anytime from the profile section.

Knowledge Base Article

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Income & Occupation Details

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I'm using DigiLocker for Re-KYC. What should I do?

Ensure your Aadhaar is linked to the mobile number registered with DigiLocker. This is required for successful DigiLocker authentication.

Knowledge Base Article

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Re-KYC Verification

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Why selfie is mandatory?

A selfie serves as a method for ensuring liveliness, allowing us to confirm a customer's identity against their PAN and Aadhar ID. This process helps prevent the creation and use of fake accounts on our platform, ensuring security and authenticity.

Knowledge Base Article

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KYC Verification

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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

Knowledge Base Article

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Enterprise Onboarding

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Is there any fee associated with the Re-KYC?

The Re-KYC process does not involve any fees; it is completely free of charge.

Knowledge Base Article

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Re-KYC Verification

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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

Knowledge Base Article

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Pending/Rejected/Fail Status

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How long does it take to complete this step?

It takes less than a minute. You just need to select your occupation and income range.

Knowledge Base Article

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Income & Occupation Details

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Do I need to upload a selfie for Re-KYC?

If there are no changes to your KYC details, a selfie is generally not required. If you're updating your KYC information, you'll be asked to upload a selfie for identity verification.

Knowledge Base Article

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Re-KYC Verification

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Can I edit my income and occupation later?

Yes, you can update your details anytime from: Profile → KYC Verification → Occupation Details

Knowledge Base Article

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Income & Occupation Details

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

Knowledge Base Article

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Passport Verification

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What information will I need during Re-KYC?

1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free process. ​ 2. Changes in KYC

Knowledge Base Article

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Re-KYC Verification

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Is my data safe?

Yes. Your information is secure and used only for regulatory compliance purposes, in line with data protection standards.

Knowledge Base Article

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Income & Occupation Details

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The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24