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How to reset Biometric or how it can be enabled?

Safety is always our priority. We have implemented Biometric login to ensure a secure platform for all of our users. Log in to your CoinDCX account. Go to the top left corner of the Home page and click on your Name. Select 'Security' from the options. Choose 'Biometric login'. Verify your fingerprin

Knowledge Base Article

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Crypto Withdrawals

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What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

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Custody FAQs

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Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

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Custody FAQs

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What happens if I send funds to my old wallet address?

Losing Funds Due to Expired Deposit Address ​ If you send funds to an expired deposit address, please note that: Funds may not be credited automatically to your account. Refund Timeline: Refunds are processed once CoinDCX Support verifies the transaction and confirms the issue. The timeline for this

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Custody FAQs

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Will my future crypto deposits be processed?

No, future crypto deposits will not be processed. Please ensure you do not initiate any new deposits, as they will not be credited to your account.

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Crypto Deposit/Withdrawal Access Restriction

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What should I do if my withdrawal gets delayed?

Check if your withdrawal has passed compliance checks. Verify if the recipient wallet address is correct. If flagged for compliance reasons, provide any requested documentation. Contact support for further assistance.

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Custody FAQs

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Why are compliance checks needed for deposits and withdrawals?

Compliance checks are essential to: ​ Meet global legal standards like AML (Anti-Money Laundering). Ensure platform security and prevent fraudulent activities. Adhere to FIU (Financial Intelligence Unit) guidelines.

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Custody FAQs

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Can I deposit or withdraw crypto from any wallet or exchange?

Yes, you can deposit or withdraw from any verified wallet or exchange. However, deposits from restricted activities are not allowed, and wallets must pass compliance checks.

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Custody FAQs

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Will my personal data be shared with authorities?

Your data will only be shared with regulatory or legal authorities if required by law. CoinDCX ensures privacy and adheres to strict security measures. ​ ​

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Custody FAQs

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Can I monitor the status of my deposit or withdrawal?

Yes, you can track real-time status updates in the Crypto Transactions section of the app.

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Custody FAQs

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How can I track the status of my application?

You can track the status in the “Crypto Withdrawal” section of your account. Notifications will also be sent for updates.

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Crypto Withdrawal access

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Why do I see "Coming Soon" for Crypto Withdrawal (CW)?

If you see "Coming Soon" for CW access, it means that your account is not yet eligible under the current risk framework. We are gradually expanding access and refining our model to make it more inclusive while maintaining high security standards. Stay tuned for updates as we continue to enhance the

Knowledge Base Article

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Crypto Withdrawal access

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Why can't I see my wallet address in the app?

If Crypto Deposits (CD) are disabled, your wallet address will not be visible in the app. This means you won’t be able to generate or access your deposit address for future transactions.

Knowledge Base Article

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Crypto Deposit/Withdrawal Access Restriction

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What new features are being introduced in the crypto deposit and withdrawal process?

​ Enhanced and interactive UI for better navigation. Real-time monitoring to detect suspicious activity and ensure security.

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Custody FAQs

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Why was I allowed CDW access earlier? Why is it blocked now?

Your access may have been available earlier, but as part of our regular transaction monitoring, we identified that one of the wallets you interacted with is associated with activities that do not comply with our policies. To keep our platform secure, we take immediate action once such cases are dete

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Crypto Deposit/Withdrawal Access Restriction

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What should I do if my account is flagged or access is revoked?

If your account is flagged or access is revoked: Check for any notifications or emails detailing the reason. Resolve the issues (e.g., update documents, address compliance concerns). Contact support if you need further assistance.

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Crypto Withdrawal access

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How do I avoid such issues in the future?

To avoid restrictions, ensure that your transactions are only with trusted entities and wallets. Avoid interacting with gambling websites, darknet addresses, or any service related to prohibited activities under our Terms of Use.

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Crypto Deposit/Withdrawal Access Restriction

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How can I get my CDW access restored?

If your access has been restricted, it will either remain suspended or be reviewed for potential restoration in the future. Please note that restoration is not guaranteed and will be evaluated based on eligibility and platform policies.

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Crypto Deposit/Withdrawal Access Restriction

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What should I do if my account is flagged for compliance checks?

You’ll receive a notification explaining why your account or transaction is flagged. Follow the instructions to provide any additional documentation required. Contact support if you need help with the process.

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Custody FAQs

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Can I cancel a deposit or withdrawal request?

​ Deposits/Withdrawal cannot be canceled once initiated.

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Custody FAQs

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24