Skip to main content
Help & Support

Can't find what you're looking for?

Ask a question

Search Results (10)

Order
Selected Order
C
Why am I seeing an IP address/location mismatch?

Your security is our top priority, and we appreciate your vigilance in keeping CoinDCX safe. Regarding the highlighted IP address/location mismatch, we want to assure you that we use reliable third-party services for IP checks, though we understand their occasional limitations in accuracy. ​ In the

Knowledge Base Article

 • 

Login

HS
Is there an expiry period set on passwords?

No, there is no expiry period for your password.

Knowledge Base Article

 • 

Login

C
I've lost access to Google Authenticator. How can I switch to mobile SMS for verification?

Log in to your CoinDCX app using your email and password. Go to the Google Authenticator page in the app and select "Switch to SMS." Click "Continue" to move forward. Enter the OTP (One-Time Password) sent to your registered email and mobile number. Once verified, your security will be switched to S

Knowledge Base Article

 • 

Login

HS
How do I log in to my CoinDCX account?

Follow the steps below to log into your CoinDCX account: On the app home page, click ‘Log in’. ​ Provide the registered email and password and click Continue. ​ Provide the OTP received on registered mobile number. And you’re done. ​ Important: Always ensure to download and install the app from offi

Knowledge Base Article

 • 

Login

HS
My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. They'll be happy to help!

Knowledge Base Article

 • 

Login

HS
How to change my password on CoinDCX?

Follow these easy steps to update your password: ​ Login to your CoinDCX app and click on the profile icon at the top left corner of your screen. Tap on the "Security" option. ​​ ​​ Provide the required information, including your old and new passwords, and click on "Change Password." ​​ Congratulat

Knowledge Base Article

 • 

Login

HS
How to remove devices that I once used to login to my CoinDCX App?

Log in to your CoinDCX app. Tap the profile icon (top left). Select ‘Profile’ from the menu. Go to ‘Security’. Tap ‘Verified Devices’ to see your connected devices. Click Remove or block any device you want to confirm your action. ​ That’s it! If you need help, feel free to contact us. ​

Knowledge Base Article

 • 

Login

HS
I am unable to reset password on CoinDCX app. What do I do?

If you are having trouble changing your password on the CoinDCX app, you can try doing it on the website.

Knowledge Base Article

 • 

Login

HS
I am unable to login. What should I do?

If you're having trouble logging in, here are a few things to check: Double-check that you're using the right email address you used to sign up. Please be sure you're entering the correct password. Confirm that you're trying to log in, not sign up. If you're still having problems, feel free to reach

Knowledge Base Article

 • 

Login

HS
How do I reset my password?

If you need to reset your CoinDCX account password, just follow these simple steps: Click on "Forgot password" on the login page. ​​ Fill in the required details, such as your registered email and new password, and then click on "Submit." ​​ You'll receive an OTP on your registered email and mobile

Knowledge Base Article

 • 

Login

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

© All rights reserved by Primestack Pte. Ltd.

users-badge assets-badge volume-badge funding-badge aml-badge

DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24