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How can I buy cryptos on Insta?

Buying cryptos using Insta is simple: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order!

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DCX Insta

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What happens when I place or close a trade?

When you trade, your INR will be notionally converted to USDT using a fixed rate. ​ This conversion rate doesn’t change often. If the rate changes while you adjust or close your trade, the difference gets accounted for as USDT settlement which can either be positive or negative depending on the aver

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INR Margin Futures

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What is Insta?

Insta is your one-stop-shop to buy 100+ cryptos instantly with INR.

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DCX Insta

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What should I do if amount is withdrawn without my consent?

If money is taken out without your permission, please get in touch with our support team and they will assist you further.

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Account Related

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I received a notification that my funds had been transferred from one wallet to another. Should I be worried?

Did you receive a blockchain notification that your funds had been transferred from one wallet to another, but you see no change in your holdings? If yes, then you have nothing to be concerned about because this is a routine exercise. ​ We conduct sweeping exercises on a regular basis as part of rou

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Account Related

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How long does it take to resolve a grievance?

While we aim to resolve grievances promptly, resolution times may vary depending on the complexity of the issue. Rest assured, your concern is treated with the highest priority.

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Account Related

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How long does it take for my higher leverage to be applied?

Once you complete five futures orders, it can take up to 7 days for the higher leverage to be applied to your account. If it's been less than seven days, don’t worry. Please wait for seven days, and the leverage will be updated automatically. If you still don’t see the change after seven days, pleas

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Futures Trading

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How can I exit my Futures position partially or completely?

To exit a position, you will have to simply log into your CoinDCX Pro app, go to your Positions tab, and select the pair you want to exit. Tap on the Exit button (image below for reference). All open and existing positions will then be closed via market order or get cancelled (for open positions).

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Futures Trading

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My account is blocked. How do I retrieve it?

If you discover that your account is blocked, kindly reach out to our support team through chat for assistance. They'll be happy to help!

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Login

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I am getting an “Invalid OTP” error on 2FA. What should I do?

If you're seeing an “Invalid OTP” error on Google Authenticator, follow these steps to resolve it: ​ Ensure you’re entering the OTP within 30 seconds, as codes expire quickly. Sync your Google Authenticator: Check that your device’s clock is set to the correct time zone. Open Google Authenticator >

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OTP

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What is the difference between Margin and Futures trading?

Futures trading is always superior to Margin trading because it provides: More Leverage: Future contracts allow much higher leverage than the maximum leverage allowed in Margin trading. On CoinDCX, crypto Futures can be leveraged to as high as 15x whereas margin trading is capped to 5x. More Liquidi

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Futures Trading

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Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

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Custody FAQs

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What should I do if I received a notification that someone logged in from a different location?

When you log in from a new device, your other trusted devices will get a notification with a map showing the general area of the new device. Please note that this is not the exact location but a rough estimate based on the current IP address. The displayed location may reflect the network connection

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Account Closure

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What happens if I send funds to my old wallet address?

Losing Funds Due to Expired Deposit Address ​ If you send funds to an expired deposit address, please note that: Funds may not be credited automatically to your account. Refund Timeline: Refunds are processed once CoinDCX Support verifies the transaction and confirms the issue. The timeline for this

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Custody FAQs

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What is a Perpetual Contract?

Perpetual contract is a futures contract with no date of expiration. However, there is a funding rate applied every 8 hours to keep futures price pegged to spot markets; either longs pay shorts or shorts pay long depending on the gap between spot and futures. Perpetual contracts are marked according

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Futures Trading

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How is my account managed differently as a Prime User?

Your account management will be personalized to ensure you receive tailored support and services that align with your investment needs and preferences.

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CoinDCX prime

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How many nominees can I add?

You can add up to 2 individuals as your nominees.

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Nomination

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Where can I see my TDS deductions?

Before you sell a crypto asset, it's important to check the TDS (Tax Deducted at Source) deductions. Here's how you can do it easily: Click on the (i) button on the SELL ORDER screen. This will show you the TDS deductions related to your sell order. To get a clear view of your TDS deductions for eac

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TDS for CoinDCX App Users

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What happens to the unused funds in my wallet?

We regularly adhere to security guidelines and conduct internal audits to guarantee a safe and secure ecosystem for our users. In order to maintain compliance, we will automatically refund any unused funds available in your wallet for more than 365 days into your registered bank account. In case of

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INR Deposits

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What happens if I cancel or execute an order after the conversion rate changes?

If you place an order at a conversion rate of 100 and later cancel it when the rate has dropped to 90, you’ll still receive your INR back at the original rate of 100. If your order gets executed, your profit will be calculated using the current conversion rate at that time, and you can view the deta

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INR Margin Futures

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24