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How to reset Biometric or how it can be enabled?

Safety is always our priority. We have implemented Biometric login to ensure a secure platform for all of our users. Log in to your CoinDCX account. Go to the top left corner of the Home page and click on your Name. Select 'Security' from the options. Choose 'Biometric login'. Verify your fingerprin

Knowledge Base Article

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Crypto Withdrawals

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Why is it important to submit documentation for Crypto deposits?

Hi there! We understand that submitting documentation may feel like an extra step, but it's an important part of ensuring the security and compliance of your transactions. Here’s why: Regulatory compliance: To comply with the guidelines set by the Financial Intelligence Unit (FIU) in India, we are r

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Crypto Deposits

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How much time does it take to deposit crypto?

Crypto deposits typically undergo: Blockchain approvals. Internal risk assessments as per AML/CFT Guidelines. ​ Transactions flagged as high-risk may require additional documentation and could experience delays. ​

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Crypto Deposits

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Do I have to pay tax when depositing crypto to CoinDCX platform?

No, you do not need to pay any tax when depositing crypto from other exchanges to CoinDCX. Taxes are only applicable when you sell crypto assets. For more details on taxes and charges, click here.

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Crypto Deposits

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What is the Minimum and Maximum Crypto Deposit Limit?

There are no deposit limits for crypto transactions. However, all deposits (and withdrawals) are subject to due diligence checks as per the AML/CFT Guidelines issued by the Financial Intelligence Unit (FIU), India.

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Crypto Deposits

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Which tokens can I deposit into CoinDCX?

At CoinDCX, you can deposit a wide range of tokens, including: ​ Popular Tokens: Bitcoin (BTC) Ethereum (ETH) Tether (USDT) USD Coin (USDC) Polygon (MATIC) Uniswap (UNI) Axie Infinity (AXS) Defi & Yield Tokens: Aave (AAVE) Maker (MKR) Synthetix Network Token (SNX) Yearn. finance (YFI) Curve (CRV) St

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Crypto Deposits

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Why is IPV(In person Verification) required for crypto deposit transactions?

In-person verification (IPV) for crypto deposit transactions is crucial for: Enhanced Security: It helps confirm the depositor’s identity, reducing fraud and preventing unauthorized transactions. Regulatory Compliance: IPV supports adherence to Know Your Customer (KYC) and anti-money laundering (AML

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Crypto Deposits

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Why was my transaction rejected ?

​ Your transaction may have been rejected if it was flagged as potentially risky by our internal security system. For more details, please contact our support team .

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Crypto Deposits

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Which regulatory guidelines does CoinDCX follow?

CoinDCX is a registered 'Reporting Entity' with the Financial Intelligence Unit (FIU) in India. As such, CoinDCX complies with the Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) guidelines issued by the FIU. These guidelines ensure transparency and security in all operati

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Crypto Deposits

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How to complete the KYC Re-verification for successful crypto deposit?

Hi there! To complete your KYC re-verification and enable your crypto deposits, just follow these simple steps: ​ Check your email: Look for an email with the subject line "Important: Complete KYC Reverification" from [email protected]. Prepare your documents: Have the required documents ready (e.

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Crypto Deposits

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From which exchanges can I deposit Crypto?

Cryptocurrencies can be deposited from centralized and verified exchanges. Note: Deposits from gambling, gaming, or pornography websites are not accepted.

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Crypto Deposits

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Why do I need to undergo KYC Re-verification for my crypto deposit?

We understand that going through KYC re-verification can seem like an extra step, but it’s an important measure to ensure the security and regulatory compliance of your transactions. Here’s why you might need to complete the process: Request for crypto withdrawal access: If you’ve requested access t

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Crypto Deposits

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What details are required for verification?

Depending on the type of deposit: ​ Self Wallet Deposit: Submit a self-declaration form. ​ ​​ ​ Third-Party Wallet Deposit: Provide the sender’s full name, date of birth, and any government-authorized ID. ​ ​​

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Crypto Deposits

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Why Don’t I Have Deposit Access?

Deposit access might be restricted due to: ​ Failing internal risk assessment benchmarks. Geographical restrictions. Banking facilities that do not support this feature.

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Crypto Deposits

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Why is my Crypto Deposit not activated?

Risk Assessment: Your account did not meet the required benchmarks in our internal risk assessment. Geographical Restrictions: This feature is unavailable in your specific location. ​ We understand this may be disappointing, but please know that our top priority is the security and safety of all use

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Crypto Deposits

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How to Deposit Crypto on CoinDCX App?

Follow these steps to deposit crypto on the CoinDCX app: ​ Log in to the CoinDCX app and tap on ‘Deposit’. Go to the Funds page and select the desired crypto asset. View the deposit QR code and wallet address. Choose the correct network to avoid losing tokens. Initiate the deposit process and wait f

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Crypto Deposits

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24