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What is gas/network fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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Can I get more information on the Okto token? When would the Airdrop happen for the Okto token?

The Airdrop date for the Okto token is still being finalized by the team. We will update you once we have more details.

Knowledge Base Article

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Getting Started

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How can I get assistance with CoinDCX Web 3 issues?

To get help with any problems on CoinDCX Web 3, simply initiate a chat with us using the button located within the CoinDCX app or by clicking here . ​

Knowledge Base Article

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Getting Started

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What is Web 3?

Welcome to the world of Web 3! ​ Web 3 is a term used for the world of blockchain. In this CoinDCX Web 3, all your transactions are done directly on the blockchain. This means that you as the customer control your digital assets/crypto. ​

Knowledge Base Article

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Getting Started

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Can I deposit crypto from an external wallet to CoinDCX Web 3?

No, direct deposits into the CoinDCX Web 3 from external wallets are not permitted due to AML regulations. You risk losing your funds if you do this.

Knowledge Base Article

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Transfer

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What is gas/transfer fees?

Gas fees represent the charges imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Transfer

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How do you list tokens?

CoinDCX Web 3 is always on the lookout for new tokens to add to our platform! Our dedicated research team works tirelessly to discover promising tokens that meet our criteria for listing. We analyze market trends and take input from our community to ensure we're adding tokens that users want. ​ But

Knowledge Base Article

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Trade

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How is my wallet and key secured?

Your wallet is secured through encryption and other security measures. CoinDCX keeps your private key in an encrypted format, meaning it’s safe and not accessible to anyone, including themselves.

Knowledge Base Article

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WEB 3 Custody

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What should I do if I need to change my email address?

If you need to change your email, contact Customer Support (CS) and ensure you have a backup of your recovery file. This will allow you to maintain access to your assets after the change.

Knowledge Base Article

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WEB 3 Recovery

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I am unable to sell my token on blockchain due to low liquidity.

If you can’t sell your token due to low liquidity, it means there aren’t enough buyers or trading volume. This can make it difficult to sell quickly or at your desired price. You might need to sell smaller amounts or wait for more buyers. Beware that low liquidity could also mean selling at a lower

Knowledge Base Article

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Trade

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What is the Web3 email update and recovery feature?

The Web3 email update and recovery feature allows users to update their email address while maintaining access to their Web3 account through a recovery file. This ensures that even if you lose access to your original email or change your email, your Web3 account and assets remain secure.

Knowledge Base Article

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WEB 3 Recovery

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Can I transfer tokens bought in Web 3 back to CoinDCX?

Certain tokens might not support direct transfer. Try swapping the token for one that's available (like USDT) and then transferring it back to CoinDCX.

Knowledge Base Article

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Transfer

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How do I transfer tokens from CoinDCX to CoinDCX Web3?

You can now transfer token from CoinDCX to CoinDCX Web 3 by following these easy steps: Go to Wallet Click on "Add Funds" Select the token of your choice Land on the order page and make sure you are transferring funds on your desired chain/network Enter the amount you wish to transfer Place the orde

Knowledge Base Article

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Transfer

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How do I buy a token in Web 3?

You can buy a token with these simple steps: Head over to the Trade section in Web 3 Search for the token you wish to buy and click on it View all the details pertaining to the token and then click on “Buy” button at the bottom Once you land on the order page, select the token you wish to pay in ord

Knowledge Base Article

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Trade

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What is the CoinDCX fees that is charged for Buy/Sell transactions on CoinDCX Web 3?

CoinDCX Fees is a small fee of 0.1% which enables us to continually invest in enhancing our products, ensuring we deliver top-notch services tailored to your needs.

Knowledge Base Article

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Trade

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How do I log in to CoinDCX with my Web3 account?

You cannot log into CoinDCX using a Web3 account. However, you can log into Web3 using your CoinDCX account.

Knowledge Base Article

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WEB 3 Recovery

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Can I see my wallet address on the blockchain?

Yes, you can view your wallet address on the blockchain. It’s publicly accessible.

Knowledge Base Article

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WEB 3 Custody

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How do I activate my Web3 account?

After logging in to CoinDCX, navigate to Web3 > Click on Activate, and follow the process to link your account and save the recovery file. Make sure to securely store this file.

Knowledge Base Article

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WEB 3 Recovery

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Can I transfer funds from CoinDCX Web 3 to another wallet or exchange?

To ensure compliance with FIU regulations and uphold Anti-Money Laundering (AML) guidelines, CoinDCX Web 3 does not support withdrawals of crypto tokens to external wallets or exchanges.

Knowledge Base Article

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Transfer

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Is the Web3 wallet inside CoinDCX a self-custody wallet?

The Web3 wallet in CoinDCX is not fully a self-custody wallet because you don’t have direct access to the private keys. It’s a managed self-custody wallet, that means it combines decentralized features with added security by linking it to your Google account for your convenience.

Knowledge Base Article

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Getting Started

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24