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Is Basket Order available on both the app and website?

No. Currently, Basket Order is available only on the CoinDCX mobile app.

Knowledge Base Article

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Basket Order

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Do I need a CoinDCX account to raise a demise claim?

Yes. If you don't already have a CoinDCX account, you'll be required to create one before the transmission process can proceed.

Knowledge Base Article

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Demise Claim

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What type of bank accounts are accepted for verification?

At CoinDCX, we make it easy for you to verify your account. For individual users, you can use your Indian savings bank account, and if you're part of an enterprise, corporate, or proprietorship, simply use the Indian current bank account under your company's name. It's important to note that we don'

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

Knowledge Base Article

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Enterprise Onboarding

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How do SIP installments work on CoinDCX?

SIP installments are deducted from your INR/Spot Wallet based on your selected schedule. After deducting applicable fees, the token is credited to your portfolio at the current market price. If your wallet balance is insufficient, the installment will be skipped, but your SIP will remain active.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What types of Enterprise accounts do we provide services for?

We provide services to various types of Enterprise accounts such as Sole Proprietorship Firms, Private Limited Company, Limited Liability Partnership Firms, Public Limited Company, Partnership Firms, and Retail OTC.

Knowledge Base Article

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Enterprise Onboarding

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Can a crypto transaction be reversed if I send funds to a scammer?

No. Once a crypto transaction is confirmed on the blockchain, it cannot be reversed by you or by CoinDCX. ​ Unlike traditional banking transactions, blockchain transactions are irreversible and cannot be cancelled or reversed after confirmation. ​ To help protect yourself: Always verify the recipien

Knowledge Base Article

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Reporting Fraud & What Happens Next

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How can a Master Account access a Sub-Account?

The Master Account can manage and view its Sub-Accounts through the CoinDCX website. ​ Log in to the CoinDCX website: https://coindcx.com/​ Click the Profile icon in the top-right corner.Select Sub-Accounts.Under Accounts, the Master Account can view all Sub-Accounts along with: NameEmailBalanceLock

Knowledge Base Article

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Managing Sub-Accounts

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When do I have to pay funding charges?

Funding charges apply only if you have an active position during the funding interval. Whether you pay or receive funding depends on the funding rate: If the contract is trading above the oracle price, the funding rate is positive → Long position holders pay funding to short holders ​ If the contrac

Knowledge Base Article

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Funding

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How can my wallet balance be impacted due to revision of conversion rate?

When you add INR to your Options Wallet from your Spot Wallet, the amount is notionally converted into USDT at the applicable conversion rate. If the conversion rate is revised after adding funds, it can impact your wallet balance. The balance may either increase or decrease depending on whether the

Knowledge Base Article

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USDT<>INR Conversion Rate

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Which bank account should I use for INR deposits?

Always use the registered bank account linked to your CoinDCX account through KYC when making INR deposits. ​ Do not use: Another person's bank accountAny wallet or pooling account Using any other bank account, wallet, or pooling account will result in the deposit being rejected. If you've already m

Knowledge Base Article

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Deposits from Wallets / Pooling Accounts

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Why is my KYC taking longer than expected?

Most KYC applications are verified automatically within a short time. However, some applications may require additional verification or manual review, which can take longer than usual.

Knowledge Base Article

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KYC Verification

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I denied the location permission. What should I do?

If you accidentally denied location access: Enable location permission for the CoinDCX app or website from your device or browser settings.Return to the KYC flow.Retry the selfie verification.Once location permission is enabled, you can continue with the verification process.

Knowledge Base Article

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KYC Verification

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Which tokens can be transferred between CoinDCX and CoinDCX Web3?

Only supported tokens can be transferred between CoinDCX and CoinDCX Web3. Currently, supported tokens include USDT, USDC, and selected native blockchain tokens. We plan to expand the list of supported tokens over time.

Knowledge Base Article

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Transfer

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What is the difference between Simple View and Advanced View in Portfolio?

You can choose how your portfolio information is displayed. Simple View displays Current Value, Invested Value & Total P&L. Advanced View displays Average Buying Price, Last Traded Price (LTP), Current Value & Total P&L

Knowledge Base Article

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Portfolio Value

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What is the Systematic Investment Plan?

A Systematic Investment Plan (SIP) is a simple and disciplined way to invest a fixed amount at regular intervals daily, weekly, or monthly into assets like mutual funds, stocks, or cryptocurrencies. It helps you build wealth gradually while benefiting from consistency and market price averaging.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How is the Token Quantity calculated in SIP?

The token quantity is calculated based on the net investment amount (after deducting fees) and the market price at the time of execution. This means that once the applicable charges are deducted from your SIP installment, the remaining amount is used to purchase the token at the current market price

Knowledge Base Article

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Systematic Investment Plan (SIP)

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From which wallet is the SIP amount deducted?

SIP installments are deducted from your INR/Spot Wallet. It is important to maintain sufficient balance in this wallet before the scheduled installment date, as the amount will be automatically debited from here for each SIP cycle.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is the maximum amount allowed for a SIP?

The maximum investment amount for a single SIP depends on the token selected. Since investment limits may vary across tokens, the maximum SIP amount will be determined based on the specific token chosen.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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What is the minimum amount to start a SIP?

You can start a SIP with a minimum investment of ₹100 per installment, making it easy to begin investing with a small amount and gradually build your portfolio over time.

Knowledge Base Article

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Systematic Investment Plan (SIP)

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24