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Can I transfer tokens purchased in CoinDCX Web3 back to CoinDCX?

Yes, but only if the token is supported on the CoinDCX Exchange. If the token isn't supported, you'll first need to swap or convert it into a supported token (such as USDT) before transferring it to your CoinDCX account.

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Transfer

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What if I don't have Aadhaar or a passport?

A valid Aadhaar or passport is mandatory to complete KYC on CoinDCX. If you don't have either document, we recommend applying for at least one before proceeding with KYC.

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Passport Verification

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I'm unable to re-enable my account. What should I do?

If you're facing any issues while re-enabling your account, you can reach out to our Chat for assistance. Our support team will be happy to help.

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Re-enable Account

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How can I exit or close my position?

To close an active position: Go to the Active Positions tab Select the position you want to close Click on Close Choose either: Market Order, Limit Order or Quick Enter the Price (for Limit order) and Quantity (for Market or Limit) If the position is small to enter the quantity, the user will see "A

Knowledge Base Article

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Order Placing & Active Positions

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Why do I see the error of the Position Size Limit Exceeded?

This error appears when the total position size of your active positions and open orders exceeds the maximum limit allowed for the selected futures pair and leverage. The maximum position size you can take becomes smaller as leverage increases. This limit is designed to help manage the risks associa

Knowledge Base Article

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Order Placing & Active Positions

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How is crypto profit and loss calculated?

Your crypto Profit & Loss (P&L) is calculated using the FIFO (First In, First Out) method. To understand how P&L is calculated in detail, including how the FIFO method works, watch our explanatory video. ​

Knowledge Base Article

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Portfolio Value

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What happens after I change my password?

Once your password is updated: Your new password becomes active immediately.Use it the next time you log in to your CoinDCX account.

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Password Management

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Where is the Trade Preset feature available?

Trade Presets are currently available on the CoinDCX App in Advanced Mode & Chart Trading

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Trade Preset

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What is Exit Mode?

Exit Mode is a temporary restriction where you can sell a token but cannot buy it. If a token is placed under Exit Mode, new buy orders are disabled, while existing holders can continue to sell their holdings. This measure may be introduced due to market conditions, low liquidity, or as part of Coin

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Exit Mode/Maintenance

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What happens if a token is in Exit Mode?

If a token is in Exit Mode: You cannot place new buy orders for the token. You can continue to sell the tokens you already hold. Your existing holdings remain safe and visible in your portfolio.

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Exit Mode/Maintenance

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Why is a token placed under Maintenance?

A token may be placed under maintenance to help ensure a stable and secure trading environment. CoinDCX continuously monitors market conditions and may temporarily suspend trading for a token as part of its efforts to maintain platform stability and safeguard customer interests.

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Exit Mode/Maintenance

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Can CoinDCX freeze or recover crypto assets involved in a suspected fraud?

If a suspected fraud is reported promptly and the relevant assets remain within CoinDCX's control, CoinDCX may review the matter and take appropriate measures in accordance with applicable laws, regulatory requirements, and its internal policies. ​ However, if the assets have already been transferre

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Reporting Fraud & What Happens Next

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How do I disable Two-Factor Authentication (2FA)?

Follow these steps: Log in to your CoinDCX account.Go to Security.Tap Disable Google Auth.Tap Continue.Enter your Security PIN and tap Send OTP.Enter the OTP sent to your registered email address and the code generated by Google Authenticator.Tap Disable Google Auth. Your 2FA will be disabled succes

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OTP & Two-Factor Authentication (2FA)

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Can't Log In? Lost Access to Your Registered Email

If you've lost access to your registered email address, you can securely update it yourself through the CoinDCX app. ​ Follow these steps: ​ 1. Open the CoinDCX App 2. Tap the Profile Icon in the top-left corner 3. Tap Log In 4. Tap "Help" in the top-right corner 5. Select "Update Email" 6. Enter yo

Knowledge Base Article

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Login: Accessing Your CoinDCX Account

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How do I update my registered Email ID?

You can update your registered email address through the CoinDCX App by following these steps: Open the CoinDCX App and log in to your account.Go to Help & Support and tap Chat With Us.Select Sign Up & Login.Choose Change Your Email ID.Tap Change Email.Enter your existing email address.Verify your i

Knowledge Base Article

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Email ID Update

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I forgot my Login PIN. How do I reset it?

If you've forgotten your Login PIN, don't worry - you can reset it. Follow these steps: Open the CoinDCX app.On the Unlock Using Your PIN screen, tap Forgot PIN.Tap Continue.Enter the OTP sent to your registered email address or mobile number.Create a new 6-digit Login PIN.Re-enter the PIN to confir

Knowledge Base Article

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Login PIN

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How long does it take to deposit crypto?

Crypto deposits usually take time based on: Blockchain confirmations (network speed may vary). Internal compliance reviews as per AML/CFT guidelines. Transactions flagged for additional review may require further documentation and could experience delays. Once verified, the crypto will be credited t

Knowledge Base Article

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Getting Started with Crypto Deposits

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How can I open a position in Futures?

You can place an order by following these simple steps: Log in to the CoinDCX app/Website Go to Futures Select Futures (In App) Select the Margin Type (INR or USDT) from the dropdown Choose the desired Futures Pairs. Select the Margin Mode: Isolated or Cross Margin Select the leverage Choose Long or

Knowledge Base Article

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Order Placing & Active Positions

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The bank account provided by CoinDCX for INR deposits is under maintenance. How to deposit?

If the bank account provided by CoinDCX for INR deposits or your selected payment method is temporarily under maintenance, you may not be able to use that option until the maintenance activity is completed. To ensure a smooth deposit experience, CoinDCX strives to provide alternate bank accounts and

Knowledge Base Article

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Unable to Deposit INR?

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Will I be notified if a token is placed under Exit Mode or Maintenance?

Yes. We'll notify users through multiple channels, including The Announcements page, Email communication & Push Notifications (PNs), where applicable. We recommend keeping notifications enabled and checking our announcements regularly for the latest updates.

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Exit Mode/Maintenance

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24