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Can I edit the order size on the order form if a preset is applied?

Yes. You can modify the pre-filled order size directly from the order form. While editing, you'll also have the option to update your saved preset with the new value.

Knowledge Base Article

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Trade Preset

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Do I need to provide Travel Rule details for every transaction?

Yes. You must provide Travel Rule details for every crypto deposit or withdrawal, as required under applicable regulatory guidelines.

Knowledge Base Article

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Crypto Access & Eligibility

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What is the current conversion rate in Options Trading?

The current conversion rate in Options Trading is 1 USDT = ₹102. This rate is applicable for conversions and settlements at the given time.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Can I recover a deleted indicator template?

No, once an indicator template is deleted, it cannot be recovered. It’s recommended to keep a backup template if it’s important for your setup.

Knowledge Base Article

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Indicator Template

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What are the actions for not complying with the obligations under PMLA?

If the Director, in the course of any inquiry, finds that a reporting entity or its designated director on the Board or any of its employees has failed to comply with the obligations under Chapter IV of the Prevention of Money Laundering Act, 2002 , then, without prejudice to any other action that m

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is liquidation in Global Futures trading?

Liquidation occurs when your position is automatically closed after your losses reach the margin amount allocated to that position. In Isolated Margin mode: Losses are limited to the margin used for that position The system liquidates the position to prevent losses beyond your margin An estimated li

Knowledge Base Article

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Liquidation

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What is a Basket Order?

A Basket Order allows you to combine multiple option contracts (legs) into a single basket and place them together with one click. Instead of placing each order individually, you can execute an entire multi-leg options strategy in one seamless flow. Basket Orders make strategy execution faster, redu

Knowledge Base Article

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Basket Order

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What happens if my deposit doesn’t reflect in my CoinDCX account?

If your deposit hasn’t shown up yet, follow these steps: Confirm that you used the correct wallet address for the deposit. Check the transaction status on the blockchain explorer using your Transaction Hash . Ensure the network selected (e.g., ERC20, BEP20, TRC20) matches the network you used for th

Knowledge Base Article

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Transaction Issues & Support

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Are Order Size Presets saved separately for each pair and margin type?

Yes. Order Size Presets are saved separately for Each Futures pair & Each margin type (INR Margin and USDT Margin). This means you can have different presets for the same pair under different margin modes. Example: BTC/USDT (USDT Margin) → Preset A BTC/USDT (INR Margin) → Preset B When you switch be

Knowledge Base Article

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Trade Preset

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Can I withdraw a delisted token to an exchange wallet?

No. External Wallet Transfer is supported only to your own private wallet. Withdrawals to exchange wallets are not permitted under this feature. This restriction is in place to help prevent accidental transfers to exchanges that may no longer support deposits for the delisted token. By allowing with

Knowledge Base Article

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External Wallet Transfer

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What is the legal framework for sharing of information with other authorities?

Section 66 of the Prevention of Money Laundering Act, 2002 provides for disclosure of information to other officers, authority or body.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How often does the Google Authenticator verification code change?

Google Authenticator generates a new 6-digit verification code every 30 seconds. If a code expires before you enter it, simply use the next code displayed in the app.

Knowledge Base Article

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OTP & Two-Factor Authentication (2FA)

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Will the Total Funding Fee update in real time?

No. The Total Funding Fee updates after each Funding Fee interval. It does not change continuously like Unrealised PnL.

Knowledge Base Article

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Total Funding

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Where can I find my saved templates?

You can access all your saved templates from the Indicator Template section available on the chart toolbar.

Knowledge Base Article

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Indicator Template

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Where else can I check my funding details?

You can also view funding details by applying the Funding filter on the Transaction page.

Knowledge Base Article

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Past PNL Enhancement

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How do I create a Basket Order?

To create a Basket Order: Log in to the CoinDCX app. Go to Options. Enable Basket Order from the Options Chain or the Order Form. Add contracts manually from the Options Chain or choose one of the suggested options strategies. Modify the Buy/Sell side for each contract if required. Enter the desired

Knowledge Base Article

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Basket Order

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What is the difference between Normal Swap and Quick Trade?

Quick Trade: Faster execution on the blockchain Lower chances of slippage Supports trading only with the native token of the network ​ Normal Swap: Allows trading with multiple tokens or INR Execution may take slightly longer compared to Quick Trade

Knowledge Base Article

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Quick Trade

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Why isn't my new password being accepted?

Your new password may not be accepted if: It doesn't meet the required password criteria.The confirmation password doesn't match.The verification process wasn't completed successfully. Your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z)

Knowledge Base Article

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Password Management

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What are the obligations for verifying identity of clients under PMLA?

Section 11A together with Section 12 of the Prevention of Money Laundering Act, 2002, requires every reporting entity to verify and maintain the records of the identity of all its clients, as prescribed by rule 9 of the PML Rules.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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What is the Liquidation Clearance Fee?

A Liquidation Clearance Fee is charged when your Futures position is liquidated. The fee is calculated based on your position size at the time of liquidation and varies depending on the Futures trading pair. For some Futures pairs, the Liquidation Clearance Fee is up to 1%. For other Futures pairs,

Knowledge Base Article

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Fees & Taxes

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24