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Can I swap a token on one blockchain for a token on another blockchain?

Yes. CoinDCX Web3 supports cross-chain swaps, allowing you to exchange a token on one blockchain for a token on another supported blockchain. For a more cost-efficient experience, we recommend using the native token of the destination blockchain whenever possible. Examples of native tokens include:

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Crypto to Crypto Swap

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What is Swap?

A Swap allows you to exchange one cryptocurrency for another directly on the blockchain. With CoinDCX Web3, you can swap thousands of supported tokens across multiple blockchain networks. Example: You can swap USDT for SOL on the Solana network.

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Crypto to Crypto Swap

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Amount debited from the INR Wallet but hasn't been credited to my bank account.

If the withdrawal amount has been deducted from your INR Wallet, please allow the applicable processing time based on your withdrawal amount: Most INR withdrawals below ₹5 lakh are processed within 6 hours.INR withdrawals above ₹5 lakh may take up to 72 hours to process, depending on standard bankin

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Withdrawal Delayed/Rejected?

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Does CoinDCX Web3 support the Ethereum (ETH) network?

Yes, the Ethereum (ETH) network is currently supported on CoinDCX Web3. You can use the Ethereum network for supported Web3 transactions and activities available on the platform.

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Crypto to Crypto Swap

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How is TDS calculated?

For INR Trading Pairs. TDS is calculated at 1% of the sell order value. Example: Sell Value = ₹2,000 TDS = 1% of ₹2,000 TDS Deducted = ₹20 The remaining amount is credited after deducting applicable trading fees, GST, and TDS. ​ For Crypto-to-Crypto (C2C) Trading Pairs. TDS is calculated on the net

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Tax Deducted at Source (TDS)

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Is there any fee to update my name?

No. Updating your username is completely free. CoinDCX does not charge any fee for processing name update requests.

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Username Update

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How do I request a name update?

To request a username update, contact CoinDCX Support by tapping "Tap - Chat Now" in the top right corner Please provide your preferred First Name and Last Name exactly as they should appear on your account.

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Username Update

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How do I remove my registered bank account?

You can update your bank details easily by following these steps: ​ To remove your existing bank account: Log in to the CoinDCX app.Go to Profile.Select Account Settings.Tap Account Details.Select Remove Bank Account.Confirm your request. Once the bank account is removed, you can add another eligibl

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Verify Bank Account Using Bank Details

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Can I use both Quick Trade and Normal Swap?

Yes. You can use Quick Trade or Normal Swap at any time, based on your preference and the token availability.

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Quick Trade

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How long do I have to withdraw my delisted token?

Eligible users can transfer their delisted tokens to external wallet starting from the date the delisting is announced and up to 30 days from the token's delisting date. If no transfer is initiated during this period, any remaining token balance will be automatically converted into USDT at the preva

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External Wallet Transfer

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What is the delivery fee charged during cash settlement at expiry?

A Delivery Fee is charged when your Options position reaches expiry and is cash settled. The Delivery Fee is calculated on the notional value of your position (Quantity × Index Price) and varies by the underlying asset: BTC: 0.0127%ETH: 0.0127%SOL: 0.0169%The total Delivery Fee (including GST) is ca

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Crypto Options

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Why should I use Cross Margin?

Cross Margin allows you to make more efficient use of your available margin by sharing it across eligible positions. It can help reduce the chances of liquidation during temporary market fluctuations. However, because all available margin is shared, a liquidation can impact your entire Futures walle

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Leverage & Margin Mode

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Where can a Sub-Account download Invoice and TDS Certificate?

Log in to the CoinDCX website: https://account.coindcx.com/login Click the Profile icon in the top-right corner - Tap ProfileSelect Downloads.Select the document you want to download: InvoiceTDS CertificateSelect the required Financial Year/period, if prompted.Click Download to download the selected

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Permissions & Access

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What are the Fees for Spot Trading?

Trading fees are charged on every Spot trade, including both buy and sell orders.For both INR Pairs and Crypto-to-Crypto (C2C) Pairs, trading fees are determined based on your VIP Level. You can also view the latest trading fee structure on the Fee Details page here

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Trading Fees

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Can I create multiple Sub-Accounts using the same email address?

No. Each Sub-Account must be registered with a unique email address.

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Account Creation & Activation

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How do I become a Prime User?

CoinDCX Prime membership is for High Net Worth Individuals (HNIs) with an investment capacity of ₹50 lakhs or more, as well as customers who maintain the required minimum portfolio on CoinDCX. If you meet the eligibility criteria, you can express your interest by following these steps: Visit the Coi

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CoinDCX prime

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Why can't I change my password?

If you're having trouble changing your password, here are a few things to check: Make sure you've entered your current password correctly.Ensure your new password meets the required password criteria.Confirm that both password fields match.Complete the OTP or 2FA verification if prompted. Your passw

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Password Management

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Will I receive any updates on new products or services?

Yes, as a Prime User, you will receive early access to new products and services before they are available to the general public.

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CoinDCX prime

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What benefits do I get as a Prime User?

As a Prime User, you receive a range of exclusive benefits including: ​ 1) Personalized account management 2) Access to detailed research reports 3) Early access to new products ​ For more information you can visit: https://coindcx.com/prime

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CoinDCX prime

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Where can I view information about token delisting?

You can view token delisting updates on the CoinDCX App through the homepage banner and the Announcements section. We'll also notify affected users via email and push notifications to ensure you have sufficient time to take the necessary action.

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Token Delisting

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24