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Does a Layout save chart settings (colors, styles)?

Yes, layouts also save your chart settings such as the Chart Type, Grid Type, Chart Colors, and other visual chart preferences. This helps ensure that whenever you load the layout again, your chart appears with the same visual setup and configuration you previously used. However, please note that Ch

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Layout

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Why can't I withdraw INR?

If you're unable to withdraw INR, it could be due to one of the following reasons: KYC verification is not completed.Bank Account Verification (BAV) is pending.You don't have sufficient INR balance in your INR Wallet. The minimum withdrawal amount is ₹100.A 24-hour cooling period is currently active

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Unable to Withdraw INR

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Why isn't my new password being accepted?

Your new password may not be accepted if: It doesn't meet the required password criteria.The confirmation password doesn't match.The verification process wasn't completed successfully. Your password must: Be at least 8 characters long.Include 1 uppercase letter (A–Z).Include 1 lowercase letter (a–z)

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Password Management

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How long does it take to transfer funds between wallets?

Transfers between your CoinDCX wallets are typically processed instantly. If the transfer isn't reflected after a few minutes, please refresh your wallet balance. If the issue persists, reach out to our Chat. Our support team will be happy to assist you.

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Transfer Funds Across Wallets

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How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

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Sign Up: Creating Your CoinDCX Account

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What is the minimum and maximum amount for an Insta order?

The minimum amount required to place an Insta Order is ₹100. The maximum order amount varies based on the cryptocurrency you are trading.

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Insta Trading

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What is PIN-less DigiLocker verification?

PIN-less DigiLocker verification allows you to verify your Aadhaar using your mobile number and OTP, without entering your DigiLocker 6-digit PIN. This option is available when the mobile number registered with your CoinDCX account is linked to your DigiLocker account.

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DigiLocker – PIN-less Verification

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What is the minimum order value for Spot Trading?

INR Pairs: The minimum order value is ₹100 & Crypto-to-Crypto (C2C) Pairs: The minimum order value varies depending on the trading pair.

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Spot Trading

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How long does an INR withdrawal take?

The processing time for INR withdrawals depends on the withdrawal amount: Most INR withdrawals below ₹5 lakh are processed within 6 hours.INR withdrawals above ₹5 lakh may take up to 72 hours to process, depending on standard banking timelines. If your withdrawal isn't credited within the applicable

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Withdrawal Delayed/Rejected?

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Can I edit my open order?

At the moment, editing open orders is not supported. If you wish to change the price or quantity: Cancel the existing open order Place a new order with the updated details

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Order Placing & Positions

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How can I set Take Profit (TP) and Stop Loss (SL) for my position?

You can set TP/SL in two ways: While placing the entry order, or From the Active Positions tab after the position is opened ​ You have to enter the Trigger Price or ROE % for setting the TP/SL Order and you can see the Estimate PNL. ​ Important points to note: TP/SL applies to all quantities of the

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Order Placing & Active Positions

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What should I do if my withdrawal gets delayed?

If your withdrawal is taking longer than expected, please follow these steps: Check compliance status to see if the withdrawal is awaiting review. Verify the recipient wallet address to ensure it is correct and supported. If the transaction is flagged for compliance, submit any documents requested i

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Transaction Issues & Support

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What happens if I have multiple open orders with different Take Profit and Stop Loss values?

You can set Take Profit (TP) and Stop Loss (SL) values for each open order. However, if you place a new order to increase quantity in an existing position with different TP and SL values and that order gets executed, the latest TP and SL values will be applied to your entire position. This means the

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Order Placing & Active Positions

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How can I save a Drawing Template?

You can save your preferred drawing style by following these steps: Click on the Templates option from the floating drawing toolbar Select Save Drawing Template Enter a template name Click on Save This will allow you to reuse the same drawing style whenever needed.

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Drawing Template

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Why can't I transfer funds between my wallets?

If you're unable to transfer funds between your wallets, it could be because: You don't have sufficient balance in the selected wallet.You have not selected the asset for wallet transfers (INR, USDT). If you've verified the above and still can't complete the transfer, please reach out to our Chat. O

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Transfer Funds Across Wallets

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What details should I verify before adding the CoinDCX bank account as a beneficiary?

Before adding the beneficiary, make sure you've entered the following details exactly as displayed in your CoinDCX account: Beneficiary NameAccount NumberIFSC Code Copying and pasting the details can help prevent typing errors and ensure a successful beneficiary addition.

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Adding Beneficiary

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When should I use a Backup Code?

You can use a Backup Code if you're unable to access your Google Authenticator app, for example if: You've lost your phone.You've changed to a new device.Your authenticator app isn't available.You're unable to generate a valid 2FA code. Backup Codes are designed as a recovery option and should only

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Backup Codes

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Will my future crypto deposits be processed?

No. Any future crypto deposits will not be processed or credited to your account. Please ensure you do not initiate any new crypto deposits.

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Crypto Access & Eligibility

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

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Insta Trading

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How can I get my CDW access restored?

If your CDW access has been restricted, it will either remain suspended or may be reviewed for possible reinstatement at a later stage. Please note that restoration is not guaranteed and depends on eligibility checks and platform policies.

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Crypto Access & Eligibility

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24