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HS
Is there an expiry period set on passwords?

No, there is no expiry period for your password.

Knowledge Base Article

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Login

HS
What mobile devices does CoinDCX support?

Download the CoinDCX app on Android or iOS from trusted sources only. For convenience, use the official link to download the app directly. ​ Important: Always avoid scammers and refer to official sources for downloading.

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Create an Account

HS
Do I need to create an account on CoinDCX if I am an existing user of CoinDCX Pro?

You do not need to create a new account on CoinDCX if you are an existing user on CoinDCX Pro. You can simply log in to CoinDCX using the same email address that was used to register on CoinDCX Pro. The 2FA code generated for your account will be the same as the one used for CoinDCX Pro. Note: If yo

Knowledge Base Article

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Create an Account

HS
How to access the CoinDCX account of someone who has passed away?

If you're the nominee and need to claim the funds from the CoinDCX account of a loved one who has passed away, please reach out to our support team through chat . This will help facilitate the process of accessing the account and handling any necessary arrangements.

Knowledge Base Article

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Update Profile Details

HS
How do I update/change my password?

To change your password for CoinDCX, click on 'Security' under Account. You will get an option to change your account password under Change Password and your withdrawal password under Change Withdrawal Password. Please make sure that both these passwords are different to secure your funds. Also note

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Update Profile Details

HS
What should I do if I don’t receive an activation email?

Haven't received our email yet? No worries! Follow these simple steps: Double-check that the email you shared with us is correct. Take a peek in your spam/junk folder - sometimes emails like to hide there. Ensure you add CoinDCX to your email whitelist to make sure our messages find their way to you

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Email

HS
What should I do if OTP service on 2FA is not working?

Hi there! If you're having trouble with the OTP service on 2FA, don't worry. Here’s what you can do to resolve the issue: ​ Check your device's time zone: Ensure that the time zone on your device is set correctly. Incorrect time settings can interfere with OTP generation. Sync Google Authenticator:

Knowledge Base Article

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OTP

C
How can I enable 2FA using Google Authenticator on CoinDCX?

You can enable Two-Factor Authentication (2FA) using Google Authenticator by following these steps: ​ Log in to the CoinDCX app. Tap the profile icon in the top left corner. Select Security from the menu. Tap Google Authenticator. Download Google Authenticator or select I have downloaded if you alre

Knowledge Base Article

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OTP

HS
How to avoid/stop CoinDCX emails from going to the spam/junk folder?

Having trouble finding our emails? Follow these simple steps to make sure they land in your inbox: ​ For Outlook: 1. Log in to your Outlook email and click on [Settings]. 2. Select [View all Outlook settings]. 3. Choose [Email] and then click on [Junk email]. 4. You'll find [Safe senders and domains

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Email

HS
Where can I change my personal details?

If you need to update your personal information such as your name, mobile number, or email address on your CoinDCX account, we're here to help! Just reach out to our support team through the chat option. ​ Don't forget to attach a selfie while holding your PAN card for verification. Please ensure th

Knowledge Base Article

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Update Profile Details

HS
What if my Backup Codes get compromised?

If you ever have concerns about the security of your backup codes, you can take action by resetting them. Simply click on the ‘Reset’ icon located on your backup codes details page. ​ Additionally, please be aware that when you generate new backup codes, the previous set will automatically become in

Knowledge Base Article

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Backup Codes

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What if I exhaust all of my Backup Codes?

If you've used up all your backup codes, no worries! Simply click on the ‘Reset’ icon on your backup codes details page to generate new ones. If you find yourself logged out and can't get back in, we're here to help! Reach out to our Support team by raising a chat and they'll assist you in getting b

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Backup Codes

HS
I am getting an “Invalid OTP” error on 2FA. What should I do?

If you're seeing an “Invalid OTP” error on Google Authenticator, follow these steps to resolve it: ​ Ensure you’re entering the OTP within 30 seconds, as codes expire quickly. Sync your Google Authenticator: Check that your device’s clock is set to the correct time zone. Open Google Authenticator >

Knowledge Base Article

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OTP

HS
How can I add a Nominee?

To add a nominee on CoinDCX: ​ Login to CoinDCX app and click on the profile icon on top left of the screen. Tap on Account Settings. Go to the Nominee Details and provide all required details and tap Save Nominee Details. ​ ​ Provide the OTP received on your registered mobile number. Your nominee w

Knowledge Base Article

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Nomination

HS
How can I create, reset and delete my Backup Codes on CoinDCX website?

To create your Backup Codes: Log into your CoinDCX web account Click on Security tab to access backup codes optionClick on “Setup” under Backup Codes section to create my backup codesClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm”From here you

Knowledge Base Article

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Backup Codes

HS
I am unable to reset password on CoinDCX app. What do I do?

If you are having trouble changing your password on the CoinDCX app, you can try doing it on the website.

Knowledge Base Article

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Login

C
How can I change my registered email address?

If you'd like to update the email address linked to your CoinDCX account, we're here to assist you through ​chat​. ​ Follow these steps: Go to the Help and Support page and click the Chat with Us option. Click on Sign up and Login and select the Change your Email ID option. Click on Change Email aga

Knowledge Base Article

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Update Profile Details

HS
How to change my password on CoinDCX?

Follow these easy steps to update your password: ​ Login to your CoinDCX app and click on the profile icon at the top left corner of your screen. Tap on the "Security" option. ​​ ​​ Provide the required information, including your old and new passwords, and click on "Change Password." ​​ Congratulat

Knowledge Base Article

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Login

C
I've lost access to Google Authenticator. How can I switch to mobile SMS for verification?

Log in to your CoinDCX app using your email and password. Go to the Google Authenticator page in the app and select "Switch to SMS." Click "Continue" to move forward. Enter the OTP (One-Time Password) sent to your registered email and mobile number. Once verified, your security will be switched to S

Knowledge Base Article

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Login

C
Can I access my sub-account through the mobile app?

Currently, sub-accounts can only be accessed through the web. We are actively working on adding this feature to our mobile application and will keep you updated once it becomes available.

Knowledge Base Article

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Create an Account

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24