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What happens if my Crypto Withdrawal access request is rejected?

Your request may be rejected if it does not meet the current eligibility criteria defined by our Crypto Withdrawal Risk Underwriting model. These checks are designed to safeguard user funds and maintain a secure platform. We understand this can be disappointing. While we cannot confirm when you may

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Crypto Access & Eligibility

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Can I change my linked wallets?

Yes, you can update or add linked wallets through the Wallet Settings section in the app. Please note that any changes may require re-verification to ensure security and compliance.

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Crypto Access & Eligibility

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What margin options are available for Futures Trading?

CoinDCX offers two margin options for Crypto Futures: USDT Margin: Trade using USDT as your margin. INR Margin: Trade directly using your INR balance, without manually converting it to USDT. ​ This allows you to choose the margin type that best suits your trading preference.

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Margin Types (INR Margin & USDT Margin)

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What's the difference between INR Margin and USDT Margin?

Both INR Margin and USDT Margin provide access to the same Crypto Futures markets and trading experience. The key differences are: Margin Currency: INR Margin uses your INR balance, while USDT Margin uses your USDT balance. Market Prices: Futures market prices are displayed in USDT for both margin t

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Margin Types (INR Margin & USDT Margin)

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What happens if the details I submit for Travel Rule checks are incorrect or conflicting?

If the information you provide does not match: Your transaction may be delayed or rejected. Your Crypto Deposit & Withdrawal (CDW) access may be temporarily restricted until accurate details are submitted. Repeated incorrect submissions may lead to permanent restrictions for security and compliance

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Travel Rule & Compliance

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How do I set up a Login PIN?

You can create a Login PIN after logging in to the CoinDCX app. Follow these steps: Log in to the CoinDCX app.Follow the on-screen prompts to create a Login PIN.Enter a 6-digit PIN of your choice.Re-enter the PIN to confirm. Your Login PIN will be ready to use for future logins.

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Login PIN

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What happens to my open orders in the delisted trading pair?

Any open orders placed in the trading pair being delisted will be automatically cancelled at the time of delisting. If you still wish to trade the token, you can place a new order using one of the other supported trading pairs.

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Pair Delisting

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Can I use my previously saved wallet address to make deposits?

No. Please do not send funds to any previously saved wallet addresses. Since crypto deposits are disabled, deposits sent to old addresses will not be credited to your account.

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Crypto Access & Eligibility

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Do I need to provide Travel Rule details for every transaction?

Yes. You must provide Travel Rule details for every crypto deposit or withdrawal, as required under applicable regulatory guidelines.

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Crypto Access & Eligibility

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When can I request a name update?

You can request a name update if: Your registered name doesn't match your KYC documents.Your registered name doesn't match the name on your bank records, which is required for Bank Account Verification (BAV).You entered your name incorrectly while creating your account.You used a nickname instead of

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Username Update

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How does Unified Buying Power work while placing an order?

When you place an order in Futures, Global Futures, or Options: We first check the available balance in your Product Wallet. If your Product Wallet has sufficient funds, your order is placed normally and no transfer is initiated. If your Product Wallet does not have sufficient funds, the required am

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Unified Wallet

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What order types are available to open a position?

You can open a position using four different order types. Each order type works differently based on price conditions and your trading strategy. Market Order: A Market Order is executed immediately at the current market price. Buy Order: Executes at the best available selling price Sell Order: Execu

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Order Placing & Positions

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In which currency will my position be settled?

All positions are settled in INR. When you close a position, P&L is converted internally from USDC & Final settlement is credited to your wallet in INR

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Wallet & Fund Transfer

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Why is my INR Deposit button disabled?

Your INR Deposit button may be disabled if: Your KYC verification is pending.Your bank account hasn't been added or verified. Complete the pending verification to enable INR deposits.

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Unable to Deposit INR?

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What is the process for Enterprise Registration on CoinDCX?

CoinDCX welcomes all Companies or Enterprises interested in opening an account! You can easily initiate the account opening process by clicking on this link . We're excited to have you on board! ​

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Enterprise Onboarding

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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

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Enterprise Onboarding

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How long does an INR deposit take?

The processing time depends on the payment method used: UPI & IMPS: Typically processed instantly. However, in some cases, it may take up to 30 minutes.NEFT & RTGS: Generally processed within 60 minutes.​ Note: Bank transfers made using NEFT or RTGS between 10:00 PM and 6:00 AM (IST) are generally r

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How do I deposit?

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Who is a Authorized signatory ?

An authorized signatory is a person allowed to act on behalf of your business, and their name is stated in your official business/company records.

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Enterprise Onboarding

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Can I use someone else's bank account?

No. For security reasons, only bank accounts that belong to you and match your verified KYC details can be linked to your CoinDCX account.

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Verify Bank Account Using Bank Details

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Can I withdraw INR without completing KYC or Bank Account Verification (BAV)?

No. To withdraw INR from your CoinDCX account, you must: ​ Complete KYC verification.Complete Bank Account Verification (BAV).Have at least ₹100 available in your INR Wallet.​ If you haven't completed KYC or Bank Account Verification yet, please complete these steps before initiating an INR withdraw

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How do I withdraw?

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24