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Does the bank account have to be in my name?

Yes. The bank account must belong to you. The name on your bank account should match the name on your verified KYC documents to ensure successful verification.

Knowledge Base Article

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Verify Bank Account Using Bank Details

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Is Earn available for all tokens listed on CoinDCX?

No. Earn is only available for selected tokens that are displayed under the Earn section of the CoinDCX App.

Knowledge Base Article

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Simple Earn

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Can I update the name on my CoinDCX account?

Yes. If your registered name needs to be corrected, you can contact CoinDCX Support by tapping "Chat Now" in the top right corner to request a name update.

Knowledge Base Article

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Username Update

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What happens if I don't undergo Re-KYC?

In accordance with the latest guidelines from the Financial Intelligence Unit - India, failure to complete the verification within the provided 30-day timeframe after receiving the Re-KYC email may result in CoinDCX taking action on your account. ​ To continue enjoying uninterrupted access for tradi

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Re-KYC Verification

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How is funding calculated for my active position?

Funding is calculated every one hour and is based on: Your current position size at the funding time The Mark Price during the funding interval The applicable Funding Rate (%) Funding Formula: Position Quantity × Mark Price × Funding Rate (%) If you hold a position during the funding time, this amou

Knowledge Base Article

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Funding

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How can I check the deposited amount in my CoinDCX Wallet?

You can view your INR balance and transaction history through both the CoinDCX App and the CoinDCX Website. ​ On the CoinDCX App Log in to the CoinDCX App.Go to Portfolio.Tap Funds.Select INR.Check Available to Invest to view your current INR balance.Scroll down to view your deposit and withdrawal h

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Wallet Balance & Transaction History

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How do I enable Two-Factor Authentication (2FA)?

Sub account will log in to the website: https://account.coindcx.com/login Tap the Profile icon in the top-right corner.Select Security.Tap Google Authenticator.Download Google Authenticator or click Next if it's already downloaded.Copy the Secret Key.Open Google Authenticator.Tap the + icon.Enter Co

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Sub-Account Profile & Security

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I'm getting an "Invalid IFSC" or "Invalid Account Number" error. What should I do?

If your bank displays an Invalid IFSC or Invalid Account Number error: Verify that you've entered the beneficiary details exactly as displayed in your CoinDCX app/website.Copy and paste the details to avoid typing mistakes.Try adding the beneficiary through your bank's Net Banking website. If you're

Knowledge Base Article

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Adding Beneficiary

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Why is it important to submit documentation for Crypto deposits?

We understand that providing documents may feel like an extra step, but it’s essential for ensuring security and regulatory compliance. Here’s why: Regulatory Compliance: CoinDCX is required by the FIU-India to maintain records of all crypto deposit transactions. AML/CFT Guidelines: These records mu

Knowledge Base Article

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Getting Started with Crypto Deposits

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KYC rejection reason is not clear. What should I do?

Your KYC may be rejected if the information or documents submitted during verification do not meet the required criteria. ​ Common reasons include: ​ Details don't match: The details entered do not match your official documents, or your PAN, Bank Account, and identity document (Aadhaar or Passport)

Knowledge Base Article

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Pending/Rejected/Fail Status

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Do Global Futures follow US market hours?

No. Global Futures can be traded 24/7, 365 days a year. Unlike traditional US stock markets, which operate only during specific US market hours, perpetual futures: Remain open at all times Allow you to place, modify, or close orders even when the US stock market is closed However, please note: Price

Knowledge Base Article

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Introduction to Global Futures

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Is this the same as buying US stocks or actual stock futures?

No, this is not the same as buying US stocks or holding actual shares. These are perpetual futures contracts, not spot stocks. This means: You do not own the underlying stock You do not get shareholder rights, dividends, or voting rights Your profit or loss depends on price movement, leverage, fundi

Knowledge Base Article

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Introduction to Global Futures

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Do I need US Dollars or crypto to trade Global Futures?

No. You do not need to add US Dollars or any cryptocurrency. You can simply: Add INR to your CoinDCX Global Futures wallet Use that INR to start trading Global Futures Withdraw Funds & Any profit earned can also be withdrawn in INR The entire experience is designed to be INR-based, making it simple

Knowledge Base Article

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Introduction to Global Futures

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How do I remove Paytm bank from CoinDCX and update a new bank account?

You can update your bank details easily by following these steps: Log in to your CoinDCX app. Click on the profile icon. Go to 'Account settings'. Select 'Account details'. Click the 'Remove bank account' option and confirm by selecting 'Remove Bank account'. Once the existing bank account is remove

Knowledge Base Article

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Paytm Bank Account

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How do I create a Bank Transfer deposit request?

If you've made an INR deposit using Bank Transfer (IMPS, NEFT, or RTGS), you'll need to submit your transaction details so your deposit can be processed. On the CoinDCX App Open the CoinDCX App.Go to Portfolio.Tap Funds.Select INRTap Deposit INR.Enter the deposit amount.Select Bank Transfer as the p

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Deposit Requests

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My linked bank is under maintenance. How can I deposit INR?

If your linked bank is currently under maintenance, you may not be able to initiate an INR deposit until the maintenance activity is completed. Once the maintenance activity has ended, you can try your deposit again. Note: The maintenance duration depends on your bank, and CoinDCX isn't able to prov

Knowledge Base Article

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Unable to Deposit INR?

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Can I modify an existing SIP?

No, you cannot modify the amount or frequency of an existing SIP once it has been created. However, you can easily set up a new SIP for the same token with a different amount or frequency based on your preference, while keeping your existing SIP active if needed.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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How can I start a SIP?

You can start a SIP in two simple ways: Option 1: From Market/Search Search for a token Tap on the SIP option Enter amount and select frequency Choose the day/date for the installment Review fees and swipe to start ​ Option 2: From SIP Section Go to Invest → SIP Select a token Enter amount and frequ

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Systematic Investment Plan (SIP)

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What should I do if my account is flagged for compliance checks?

If your account or transaction is flagged for compliance: You will receive a notification explaining the reason. Follow the instructions and submit any required documents. If you need help or clarification, you can always contact CoinDCX Support for assistance. These checks are performed to ensure s

Knowledge Base Article

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Transaction Issues & Support

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My verification failed. What went wrong?

Your bank verification may have failed for one of the following reasons: Name Mismatch: The name on your bank account does not match the name on your PAN and Identity Document (Aadhaar or Passport). Please use a bank account that belongs to you and matches your KYC details.Incorrect Bank Details: Th

Knowledge Base Article

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My verification failed. What went wrong?

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24