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How can I track the status of my CW access application?

You can monitor the progress of your application directly in the Crypto Withdrawal section of your account. You will also receive notifications whenever there is an update on your application status.

Knowledge Base Article

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Crypto Access & Eligibility

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Can I sign up using only my mobile number and not email?

A valid email address is required to create your CoinDCX account. Your mobile number will also need to be verified during the registration process.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How long does account creation take?

Creating your account usually takes only a few minutes. However, the overall time depends on successful email verification, mobile verification, and KYC approval.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

Knowledge Base Article

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Indicator Template

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How do I change the timeframe on my chart?

You can switch the chart to show different timeframes like 1 minute, 15 minutes, 1 hour, or 1 day from the top toolbar. This helps you zoom in for short-term moves or zoom out to see bigger trends. Just tap the timeframe option and pick the one you need.

Knowledge Base Article

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Charts & Indicators

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Can I create a new account with the same set of KYC documents and bank account?

No, you cannot create a new CoinDCX account using the same KYC documents and bank account. Each person is allowed only one account linked to their verified KYC details. Attempting to use duplicate documents or bank details will result in the new account being rejected.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Why am I not receiving OTP or verification emails?

If you're not receiving verification emails: Check your Spam, Junk, or Promotions folder.Verify that you're using your registered email address.Add CoinDCX's official email addresses to your safe sender list.Wait a few minutes before requesting another email.Ensure your mailbox isn't full. If the is

Knowledge Base Article

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CoinDCX Emails

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

Knowledge Base Article

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USDT<>INR Conversion Rate

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Can I apply a template without changing my current pair or timeframe?

Yes, you can do that. While saving the template, simply do not select Remember Symbol or Remember Timeframe, and it will apply without changing your current chart view.

Knowledge Base Article

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Indicator Template

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What is CoinDCX?

CoinDCX is a cryptocurrency exchange that allows you to buy, sell, trade, and manage a wide range of digital assets. To use CoinDCX services, you'll need to create an account and complete the mandatory identity verification (KYC) process.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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What is Futures Trading?

Futures Trading lets you trade on the future price movement of cryptocurrencies without owning them. On CoinDCX, all futures contracts are perpetual, which means they do not have an expiry date and can be held as long as you maintain sufficient margin. You can: Go Long if you expect the price to ris

Knowledge Base Article

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Introduction to Futures Trading

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Is there any fee for creating a CoinDCX account?

No. Creating a CoinDCX account is completely free.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Will deleting a template remove my existing drawings?

No, deleting a Drawing Template will not affect any drawings already created on your chart. It only removes the saved style settings.

Knowledge Base Article

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Drawing Template

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Can I trade Futures at any time?

Yes. Crypto Futures trading on CoinDCX is available 24 hours a day, 7 days a week, allowing you to trade anytime.

Knowledge Base Article

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Introduction to Futures Trading

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Is there an age requirement to create an account?

You must be 18 years or older to create and use a CoinDCX account.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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How can I set Take Profit (TP) and Stop Loss (SL) for my position?

You can set TP/SL in two ways: While placing the entry order, or From the Active Positions tab after the position is opened ​ You have to enter the Trigger Price or ROE % for setting the TP/SL Order and you can see the Estimate PNL. ​ Important points to note: TP/SL applies to all quantities of the

Knowledge Base Article

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Order Placing & Active Positions

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How to Enable Trusted Withdrawals?

Enabling withdrawals is a one-step procedure. Click on the Enable Only-Trusted toggle beside the “Add Address” button. And you will get the following screen. Once you enter your Withdrawal password, you will be asked to enter your one-time 2FA. Trusted withdrawal is activated as soon as you accept t

Knowledge Base Article

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Account Related

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From which exchanges can I deposit Crypto?

You can deposit supported tokens from verified and compliant exchanges.Deposits from private wallets or unverified sources are subject to Enhanced Due Diligence (EDD) and may result in delayed processing or rejection based on regulatory and compliance checks.

Knowledge Base Article

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Getting Started with Crypto Deposits

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What information is required to create an account?

To create your CoinDCX account, you'll need the following: A valid email address – Used for account registration and important account-related communications.An active mobile number – Used for OTP verification and account security.PAN Card Number – Required to verify your identity and comply with re

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Why is my sign-up failing?

Your registration may fail due to one of the following reasons: Incorrect or invalid email addressMobile verification failedPAN already registeredNetwork connectivity issuesTemporary server issue Review the information entered and try again.

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24