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Why is my Token Transfer Transaction on hold?

Your withdrawal may be under review as part of our verification or compliance process. If your withdrawal remains on hold for more than 24 hours, please contact the CoinDCX Support Team, and we'll be happy to help.

Knowledge Base Article

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External Wallet Transfer

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What happens if I save a template with the same name?

In such cases, the system may either overwrite the existing template or prompt you to create a new one, depending on how the platform handles duplicate names.

Knowledge Base Article

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Indicator Template

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Why was my position liquidated?

Your position gets liquidated when the Mark Price reaches your liquidation price. This happens when: Your unrealized losses fully consume your margin The system closes the position to protect you from losing more than your invested margin Liquidation is a risk control mechanism, not a manual action.

Knowledge Base Article

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Liquidation

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When does the Total Funding Fee calculation start and end?

The Total Funding Fee calculation begins as soon as you open a new Futures position. It continues to update with every Funding Fee settlement while your position remains active. The calculation ends when the position is completely closed, either by reducing the position quantity to zero or by openin

Knowledge Base Article

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Total Funding

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Will my customized indicator settings be saved?

Yes, all the changes you make to indicator settings such as inputs, colors, and styles will be saved as part of the template. This ensures your preferred configuration is applied every time you use it.

Knowledge Base Article

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Indicator Template

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Can I pay fees in other tokens while using Quick Trade?

No. When using Quick Trade, both the swap and the applicable fees must be paid using the native token of the blockchain network. Other tokens cannot be used for fee payment in Quick Trade.

Knowledge Base Article

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Quick Trade

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How does Auto TP/SL work?

Once enabled: Once enabled, Auto TP/SL will automatically pre-fill your saved TP and/or SL settings for new orders. Auto TP/SL will only be applied when you do not have an active position, open order, or locked margin in the same Futures pair. The values are derived from your saved ROE (%) settings.

Knowledge Base Article

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Trade Preset

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Will my PNL reflect the Refund received?

Position-level PNL will continue to show Net PNL after fee deduction at the time of the trade. Once the refund is processed, a settlement transaction is created and reflected in the Position Tab, ensuring that your Past PNL is correctly updated.

Knowledge Base Article

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Refund Based Trading Fees in Options Trading

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What are Suggested Strategies?

Suggested Strategies are predefined multi-leg options strategies designed to help you get started quickly. Each strategy includes suggested contracts, a PNL chart, maximum profit, maximum loss, and estimated margin. You can add the entire strategy to your basket with a single tap.

Knowledge Base Article

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Basket Order

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Can I edit my saved Auto TP/SL settings?

Yes. Navigate to: Futures → More → Trade Presets → Auto TP/SL Update the desired TP and/or SL ROE (%). Click Confirm. The revised values will be used for future eligible orders.

Knowledge Base Article

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Trade Preset

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What is the Total Funding Fee?

The Total Funding Fee displayed in your Active Position Details shows the cumulative Funding Fee you have paid or received for your current active Futures position. It is calculated by adding together all Funding Fee intervals that occur from the time you open your position until it is completely cl

Knowledge Base Article

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Total Funding

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What is a Basket Order?

A Basket Order allows you to combine multiple option contracts (legs) into a single basket and place them together with one click. Instead of placing each order individually, you can execute an entire multi-leg options strategy in one seamless flow. Basket Orders make strategy execution faster, redu

Knowledge Base Article

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Basket Order

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Is it mandatory to save the Recovery File?

No, saving the Recovery File is not mandatory, but it is strongly recommended. The Recovery File acts as a backup that helps you recover access to your Web3 Wallet if you lose access to your linked Google account or change your email address. The file name will look similar to coindcx_do_not_delete_

Knowledge Base Article

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Web3 Wallet & Recovery

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What happens if I select “Remember Symbol”?

If you select Remember Symbol while saving the template, then when you load it later, your chart will automatically open the same pair (market) that was used while saving.

Knowledge Base Article

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Indicator Template

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Will the conversion rate always increase?

No, the conversion rate does not always move upward. It can either increase or decrease depending on broader macro factors such as USD–INR valuation, operational costs, and market liquidity conditions. The direction of change is entirely based on these conditions.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What happens if I reverse my position from Long to Short or Short to Long?

If your position is completely closed and reverses direction (for example, Long → Short or Short → Long), it is treated as a new position. The Total Funding Fee resets, and the calculation starts from 0 for the new position.

Knowledge Base Article

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Total Funding

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Are there any additional charges for placing a Basket Order?

No. There are no additional charges for using the Basket Order feature. The standard Options trading fees applicable on the platform will continue to apply.

Knowledge Base Article

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Basket Order

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What is a Housing Finance Institution?

Housing Finance Institution shall have the same meaning as assigned to it in clause (d) of section 2 of the National Housing Bank Act, 1987.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Why is the estimated PnL different from the actual PnL?

The estimated P&L is shown based on Mark Price, which is the fair price of the contract while actual PNL depends on the execution price of the order.

Knowledge Base Article

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Options - TP/SL

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I'm using DigiLocker for Re-KYC. What should I do?

Ensure your Aadhaar is linked to the mobile number registered with DigiLocker. This is required for successful DigiLocker authentication.

Knowledge Base Article

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Re-KYC Verification

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24