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Is CoinDCX tracking my live location?

No. CoinDCX only accesses your location during the selfie verification process to help securely verify your identity. Your live location is not continuously tracked.

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Selfie Verification & Location Access

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How do I complete Aadhaar verification using PIN-less DigiLocker login?

Select Continue with DigiLocker on the Aadhaar verification screen.You will be redirected to DigiLocker.The mobile login option will be selected by defaultEnter your registered mobile number.Enter the OTP received from DigiLocker.Provide consent to share your Aadhaar details with CoinDCX.Once your A

Knowledge Base Article

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DigiLocker – PIN-less Verification

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Is this information mandatory?

Yes. Adding your income and occupation details is now required. Without this, your KYC will not be complete and you won’t be able to trade on CoinDCX.

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Income & Occupation Details

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How often do I need to undergo Re-KYC?

The frequency can vary, but conducting Re-KYC annually is mandatory. However, certain events or regulatory changes can also trigger this process.

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Re-KYC Verification

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Can there be multiple authorized signatory?

To maintain a streamlined onboarding process and ensure compliance, we currently allow only one authorized signatory to log in and complete the onboarding journey. We cannot link multiple accounts to a single user ID. ​ We understand that this may pose limitations for some users who have multiple au

Knowledge Base Article

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Enterprise Onboarding

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Will my personal data be shared with authorities?

Your personal data is shared only when legally required by regulatory or law-enforcement authorities. CoinDCX strictly follows data privacy laws and uses robust security measures to keep your information safe.

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Transaction Issues & Support

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Does submitting a demise claim guarantee that the assets will be transmitted?

No. Every demise claim is subject to document verification and applicable legal requirements. The transmission of assets will be processed only after the required verification has been successfully completed and the claimant's legal entitlement has been established.

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Demise Claim

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How long does the demise claim process take?

The time required to process a demise claim depends on the completeness of the documents submitted and the successful completion of the verification process. If additional information or documents are required, the process may take longer.

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Demise Claim

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What is a Trade Report?

A Trade Report is a detailed record of your trading activity on CoinDCX. It includes transactions across various products such as Spot Trading, Insta, Futures, Options, Global Futures and Web3 Transactions. The report helps you review your order history, executed trades, fees, TDS deductions, and ot

Knowledge Base Article

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Reports

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Will my SIP be cancelled if I miss installments?

No, your SIP will not be cancelled even if you miss one or more installments due to insufficient balance. The SIP will remain active and continue as per the selected schedule, and once you maintain sufficient balance in your wallet, the next installment will be deducted accordingly.

Knowledge Base Article

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Systematic Investment Plan (SIP)

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Why did my selfie verification fail?

Your selfie may fail if: The image is blurry or out of focus.The lighting is too dark or too bright.Your face is partially covered.Multiple faces are detected in the frame.The selfie doesn't match your identity document.Camera or location permission has been denied.Your internet connection is unstab

Knowledge Base Article

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Selfie Verification & Location Access

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Will Re-KYC affect my existing services?

We want to inform you that your current services will remain unaffected. However, it's crucial to complete the Re-KYC process within the specified timeframe, typically 30 days after receiving the Re-KYC email. Failure to do so will affect your services on our platform. Specifically, you won't be abl

Knowledge Base Article

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Re-KYC Verification

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Who is beneficial owner?

A beneficial owner would include any individual who ​ (1) exercises substantial control over a company, or ​ (2) owns or controls at least 10 percent of the ownership interests of a company or owns or controls at least 15 percent of the ownership interests of a firm.

Knowledge Base Article

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Enterprise Onboarding

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What are the Fees charged for Insta?

A standard fee is charged on every Insta Order, which includes a 0.59% trading fee on the order value and an additional 18% GST applicable on the trading fee. The applicable charges are displayed before you confirm your order.

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Trading Fees

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What should I do if my passport image is unclear?

Retake the passport image and make sure: The image is clear.Both the front and back of the passport are captured.All four corners are visible.Your Passport Number, Name, Date of Birth, and Expiry Date can be clearly read. If you’re still unable to complete the verification, Contact CoinDCX Support.

Knowledge Base Article

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Passport Verification

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Why is video verification required for crypto transactions?

If you’re using a self-custody wallet, we may request a short video verification to confirm that the wallet belongs to you. This prevents misuse and strengthens the security of your withdrawals.

Knowledge Base Article

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Travel Rule & Compliance

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Can I use a mobile number that's already registered on CoinDCX?

No. The new mobile number must not already be associated with another CoinDCX account.

Knowledge Base Article

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Mobile Number Update

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Can I complete KYC without Aadhaar?

Yes. If you don't have Aadhaar or are unable to complete Aadhaar verification through DigiLocker, you can use your passport to complete KYC. You’ll need to upload clear images of the front and back of your passport and complete a live selfie. Note: Only Indian passports issued in India are accepted.

Knowledge Base Article

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Passport Verification

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If I change my CoinDCX email address linked to my Web3 Wallet, will I still have access?

Yes, provided you have securely saved your Recovery File.If you change your linked email address without having a Recovery File, or if the Recovery File has been lost or deleted, you may not be able to recover access to your Web3 Wallet. To avoid this, we strongly recommend saving your Recovery File

Knowledge Base Article

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Web3 Wallet & Recovery

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Since when Virtual Assets are covered under PMLA Act 2002?

As per the Notification received from Department of Revenue, Ministry of Finance on 7th March 2023, Virtual Digital Assets, their safekeeping or administration is covered under PMLA Act 2002.

Knowledge Base Article

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PMLA Rules from a User POV

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24