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What is Reference/Transaction ID?

IMPS Your bank transfer payment MUST always have the correct numeric Payment Reference - from your Order. The Payment Reference is a message to the payee (beneficiary) about your payment. Do not insert any comments or words with your reference. Our system only needs the numeric reference to recogniz

Knowledge Base Article

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DCX Insta

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What is the role of Directorate of Enforcement (ED)?

The Directorate of Enforcement is a multi-disciplinary organization mandated with investigation of offence of money laundering and violations of foreign exchange laws. The statutory functions of the Directorate include enforcement of following Acts: The Prevention of Money Laundering Act, 2002 (PMLA

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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Which margin can I use to trade in Options?

You can trade in Options using INR Margin only. There’s no need to worry about currency conversion, your entire trading experience will be in INR.

Knowledge Base Article

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Crypto Options

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Why am I being charged gas fees for my Buy/Sell transactions on CoinDCX Web 3?

CoinDCX does not charge a gas fee. The gas fee is the charge imposed by the blockchain for ensuring its security.

Knowledge Base Article

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Trade

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What is the CoinDCX fees that is charged for Buy/Sell transactions on CoinDCX Web 3?

CoinDCX Fees is a small fee of 1.5% which enables us to continually invest in enhancing our products, ensuring we deliver top-notch services tailored to your needs.

Knowledge Base Article

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Trade

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How do I start using the API?

Log in to your CoinDCX main account. Go to the API section. Create or find your API key. Check the API documentation for details on how to use it.

Knowledge Base Article

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Sub-Account Balance Transfer API

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How to sell or reduce an existing position?

To sell or reduce an existing position, you will have to log into your CoinDCX Pro app, go to your Positions tab, and select the pair you want to sell or reduce. Tap on the Sell/Reduce button (image below for reference). Enter the contract amount that you want to reduce. Select the order type, and s

Knowledge Base Article

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Futures Trading

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Where can I see my TDS deductions?

Before you sell a crypto asset, it's important to check the TDS (Tax Deducted at Source) deductions. Here's how you can do it easily: Click on the (i) button on the SELL ORDER screen. This will show you the TDS deductions related to your sell order. To get a clear view of your TDS deductions for eac

Knowledge Base Article

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TDS for CoinDCX App Users

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When are Margin Orders liquidated?

Every margin order has its own liquidation price which depends on the leverage used for the respective order. The maximum loss that a user can incur is the balance locked for a margin order. If a situation for liquidation arises, CoinDCX will place a market sell order immediately and close the posit

Knowledge Base Article

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Margin Trading

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What are the benefits of points earned?

Okto Points offer more than immediate gratification; they represent a pathway to future benefits. Accumulated Okto Points will eventually convert into $OKTO tokens, adding tangible value to your participation in the Web3 ecosystem. By earning Okto Points, you're not just trading – you're becoming a

Knowledge Base Article

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Okto Points

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Why is it important to submit documentation for Crypto deposits?

Hi there! We understand that submitting documentation may feel like an extra step, but it's an important part of ensuring the security and compliance of your transactions. Here’s why: Regulatory compliance: To comply with the guidelines set by the Financial Intelligence Unit (FIU) in India, we are r

Knowledge Base Article

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Crypto Deposits

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Can I cancel a deposit or withdrawal request?

​ Deposits/Withdrawal cannot be canceled once initiated.

Knowledge Base Article

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Custody FAQs

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Is the 1% TDS mandatory?

According to the updated Income Tax rules, CoinDCX is required to deduct TDS (Tax Deducted at Source) on relevant orders. But don't worry, this amount can be adjusted or claimed as a refund when you file your Income Tax Return (ITR) for the year.

Knowledge Base Article

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TDS for CoinDCX App Users

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Can I monitor the status of my deposit or withdrawal?

Yes, you can track real-time status updates in the Crypto Transactions section of the app.

Knowledge Base Article

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Custody FAQs

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What is the Earn Product?

Introducing Earn – a special feature that lets you use a small amount of virtual digital assets/tokens to potentially earn returns. ​To learn more about the Terms & Conditions, please click here.

Knowledge Base Article

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Simple Earn

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Will the deposit or withdrawal fee structure change?

No, the fees for deposits and withdrawals remain the same. However, compliance checks are now more robust, ensuring transactions meet regulatory standards.

Knowledge Base Article

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Custody FAQs

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Do I have to pay tax on the referral earned through exchanges?

Earning Referral Income on Exchanges and Taxes ​ When you earn referral income from exchanges, the tax you owe will be based on your regular tax slab instead of the standard 30% crypto provision. However, if you opt to sell the crypto earned through referrals, a 1% Tax Deducted at Source (TDS) will

Knowledge Base Article

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TDS for CoinDCX App Users

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Can foreign entities open an Enterprise account?

We appreciate your interest in our platform. Currently, we are exclusively onboarding Indian entities to comply with regulatory standards. To ensure adherence to these requirements, we kindly request valid Indian enterprise KYC documentation from our users. We understand that this may pose a limitat

Knowledge Base Article

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Enterprise Onboarding

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Will Re-KYC affect my existing services?

We want to inform you that your current services will remain unaffected. However, it's crucial to complete the Re-KYC process within the specified timeframe, typically 30 days after receiving the Re-KYC email. Failure to do so will affect your services on our platform. Specifically, you won't be abl

Knowledge Base Article

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Re-KYC Verification

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What to do if your deposit is delayed?

Please Note: In case you still need additional help, please reach out to our Support team. In the meantime, click here to browse our crypto made easy videos on our app.

Knowledge Base Article

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INR Deposits

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24