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How can I buy cryptos on Insta?

Buying cryptos using Insta is simple: 1.Login with your CoinDCX credentials at https://coindcx.com/login 2.Click on Insta under ‘Quick Buy’ tab 3.Select which coin you wish to buy via our drop down menu. Enter the quantity of crypto you want to buy, and place your order!

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DCX Insta

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How to transfer funds from AXIS Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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What are different forms of phishing scams?

There are plenty of methods through which an attacker can scam you: Email: Tricking you into clicking on suspicious links to reveal personal or financial information. SMS: Sending phony texts to hack your device or infect your device with malware. Call: Scam phone calls that tricks you to reveal con

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Account Related

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Can I adjust my margin or leverage once I have taken a Futures position?

To make changes to the margin and leverage, simply click on the 'Adjust Leverage' button. The leverage can be adjusted by either adding or removing margin, within the maximum or minimum limits set by CoinDCX. ​ If you want to increase the leverage, you need to remove margin. On the other hand, if yo

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Futures Trading

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How to transfer funds from Punjab National Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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What is spot trading (Spot by CoinDCX)?

Spot trade, also known as a spot transaction, refers to trading of cryptos for instant delivery/ exchange. While using Spot by CoinDCX, you must have adequate balances in one currency to exchange for another. For example, depositing INR in order to exchange for BTC on the BTC/INR pair. After executi

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Trading Related Queries

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Why is my Crypto Deposit/Withdrawal (CDW) access blocked?

We’ve temporarily disabled your CDW access because we noticed a recent transaction involving a wallet linked to activities that do not align with our Terms of Use. This is a precautionary step to ensure compliance with regulatory guidelines and to maintain a secure platform.

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Crypto Deposit/Withdrawal Access Restriction

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Will the 1% TDS be applied to the amount after I transfer the money from CoinDCX to my bank account or will it be applied to every trade that I do?

When you sell any crypto asset, TDS will be applied to that transaction. To check the TDS deductions before selling, simply click on the (i) button available on the SELL ORDER screen. Furthermore, you can easily view the TDS deductions for each transaction by visiting the "Order Details" page. You w

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TDS for CoinDCX App Users

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What should I do if I need to change my email address?

If you need to change your email, contact Customer Support (CS) and ensure you have a backup of your recovery file. This will allow you to maintain access to your assets after the change.

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WEB 3 Recovery

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What if I have an existing Paytm bank account linked to CoinDCX?

Due to recent Government regulations on Paytm Bank, Paytm bank accounts cannot be added for deposits on CoinDCX. We recommend changing your registered bank account to any other bank account. Refer to this FAQ on how to change bank accounts. ​ ​We appreciate your understanding as we aim to provide a

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Verification

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How can I know my Club level?

All you need to do, to know your Club level, is to log in to your account on CoinDCX and click on the fee structure option. Not only will the screen display your current club level, but it will also show you the trading fee that you will be paying for each trade, your 45-day cumulative trading volum

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Trading & Fees

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BAV rejection reason is not clear. What should I do?

1. Name is missing on the check at the place of signature by the bank. Your name is missing on the cheque at the place of signature by the bank. Kindly provide a cheque with clear details, so we can work on your request again. 2. IFSC code is missing on the document The IFSC code provided is incorre

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Pending/Rejected/Fail Status

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How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

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Account Related

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Is my information secure during the Re-KYC process?

During the Re-KYC process, we have implemented rigorous measures to ensure the utmost security and confidentiality of your information. To maintain the privacy of customer data, we employ encryption protocols for secure data transmission, strictly adhere to data protection laws, and implement robust

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Re-KYC Verification

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How can I open a position?

1.Go to the Trading page > Select Margin > Select the desired pair. 2.Click on a Long (Buy) order or Short (Sell) (specify the quantity, leverage, price). 3.(optional) If you select a BO (Bracket Order) fill in other details like Target Price and SL (Stop Loss Price). 4. Place your order by clicking

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Margin Trading

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Will Re-KYC affect my existing services?

We want to inform you that your current services will remain unaffected. However, it's crucial to complete the Re-KYC process within the specified timeframe, typically 30 days after receiving the Re-KYC email. Failure to do so will affect your services on our platform. Specifically, you won't be abl

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Re-KYC Verification

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What do I do if I see suspicious activity in my account?

If you come across any suspicious activity, please contact our customer support immediately and raise a support ticket. ​ Also, we recommend that you change your password and enable 2FA for better security.

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Account Related

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Can I still deposit funds into my CoinDCX account from my Paytm bank account?

Yes, you can still make deposits (Payins) from your Paytm bank account to your CoinDCX account. However, please note that INR withdrawals from your CoinDCX account to your Paytm bank account will not be possible.

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Verification

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What is INR Margin Futures?

INR Margin Futures (INR-M) lets you trade using INR instead of USDT. You don’t need to convert INR to USDT anymore, and when you close your trade, you’ll get back INR. While trading, the prices and data (like charts and order books) will still be shown in USDT.

Knowledge Base Article

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INR Margin Futures

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What is the difference between CoinDCX and CoinDCX Pro?

CoinDCX Pro is the parent brand that offers products like Spot, Margin, Earn and Insta among others. CoinDCX App is a simpler version of CoinDCX Pro (app/web) and an extension of Insta on CoinDCX Pro where users do not have to wait for the execution of their orders in the market. ​ Currently, on Coi

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Trading on CoinDCX

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24