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What is an Order Size Preset?

Order Size Preset remembers your preferred order size and automatically pre-fills it whenever you place an order for a specific Futures pair. You can save the preset using Quantity, Margin or Order Size. The saved value remains fixed, while the required margin may vary depending on the latest market

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Trade Preset

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What's the difference between Isolated Margin and Cross Margin?

The main difference lies in how margin is allocated. In Isolated Margin, only the margin assigned to a specific position is used for that trade. In Cross Margin, your available Futures wallet balance, margin allocated to all cross-margin positions and open orders, along with eligible unrealised PnL,

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Leverage & Margin Mode

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What are the benefits of SIP?

Discipline: Systematic Investment Plan (SIP) instalments are made at regular intervals, i.e. weekly on a predetermined day. This disciplinary approach of regular investments is of big advantage to the investor as he/she doesn’t need to actively track the market.Convenience: SIP is a hassle-free proc

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Systematic Investment Plan (SIP)

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Can I transfer crypto directly between Okto and CoinDCX Web3?

No. Okto Wallet and CoinDCX Web3 are separate products, and transfers between them are not supported.

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Transfer

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Why can I see my wallet balance decrease?

Your wallet balance may decrease if the conversion rate is revised downward after you have added funds. This means the updated conversion rate is lower compared to the previous one, and your wallet balance is adjusted accordingly. For example: If you add INR 10,000 to your Options Wallet when the co

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USDT<>INR Conversion Rate

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What is the funding interval for Crypto Futures?

The funding interval varies depending on the Futures market and prevailing market conditions. Most Crypto Futures markets have a funding interval of 8 hours. Some Futures markets have a funding interval of 4 hours. During periods of high market volatility, the funding interval for certain Futures ma

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Funding

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Can I modify or cancel my TP/SL orders?

Yes. Open TP/SL orders can be modified or cancelled at any time.

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Options - TP/SL

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Why am I seeing a "Declined by Bank" error while depositing INR?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. We recommend trying the following: Retry the transaction after some time.Try another available payment method, if applicable.If

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Unable to Deposit INR?

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My bank account was debited, but the transaction was declined. What should I do?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. ​ If the amount has been debited from your bank account but the transaction wasn't completed successfully, the transaction may s

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Unable to Deposit INR?

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What is money laundering?

Money laundering is the process of converting proceeds obtained from criminal activity into legitimate funds. It involves concealing the source of illegal money by disguising it as legitimate funds.

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PMLA Rules from a User POV

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Can I withdraw the token to someone else's wallet?

No. Token transfers are permitted only to your own private wallet. As part of the withdrawal process, you'll be required to complete the Proof of Ownership (POO) verification to confirm ownership of the destination wallet.

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External Wallet Transfer

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

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Verified Devices

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Where can I view my active positions/Open Orders?

To view your active positions: Log in to the app/website Go to Futures Click on the Positions/Orders tab

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Order Placing & Active Positions

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What happens if I don't close my Futures position before the delisting?

If you don't close your active position before the announced delisting date and time, it will be automatically settled at the prevailing market price. After settlement, the corresponding Profit or Loss (PnL) will be credited to or deducted from your respective settlement wallet (USDT or INR), based

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Futures Pair Delisting

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What is the role of FIU-IND under PMLA?

FIU-IND (Financial Intelligence Unit - India) is the central agency responsible for receiving, processing, analyzing, and disseminating information relating to suspect financial transactions. It plays a crucial role in identifying and preventing money laundering and other related offences.

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PMLA Rules from a User POV

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Can I view my wallet address on the blockchain?

Yes. You can view your wallet address on the blockchain by following these steps: Log in to the CoinDCX App and switch to Web3. Open your Web3 Wallet. Select the token you want to view. Tap Proof of Funds. You'll be redirected to the respective blockchain explorer, where you can view your wallet add

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Web3 Wallet & Recovery

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How will my PNL be calculated if the order is executed at a different conversion price?

Your PNL is always calculated based on the corresponding transactions and the applicable conversion rates at the time of each execution. This means that if your order is executed across different conversion rates, the impact of each rate is automatically factored into the final PNL calculation. As a

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USDT<>INR Conversion Rate

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Why is my PnL showing as blank?

Your PnL may temporarily appear blank because trading for the rebranded token has not started yet. Once the new token is listed and trading goes live, your PnL will be updated automatically based on the market price.

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Rebranding/Redenomination

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What are the common types of scams in Web3?

While Web3 offers greater freedom and innovation, it also comes with certain risks. Below are some of the most common types of scams you may encounter; however, this is not an exhaustive list, and new scam techniques may emerge over time. Honeypot Token: A token that allows you to buy but prevents y

Knowledge Base Article

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Web3 Safety & Security

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24