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Can I switch between Light and Dark themes?

Yes, you can switch between light and dark themes.

Knowledge Base Article

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CoinDCX Unified App

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Will my theme preference be saved for future logins?

Yes, your selected theme (light or dark) will be saved as your default preference until you change it again.

Knowledge Base Article

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CoinDCX Unified App

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How Much Tax is Charged on Crypto Options Trading?

Profits & Loss are treated as business income, no TDS is charged on trading

Knowledge Base Article

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Crypto Options

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What happens if my access request is rejected?

Our Crypto Withdrawal Risk Underwriting model is designed to prioritize fund security while ensuring accessibility. Currently, the eligibility criteria are stringent, and your recent request did not meet the requirements at this time. We understand this may be disappointing. Please know that we are

Knowledge Base Article

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Crypto Withdrawal access

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How can I withdraw INR?

Follow the steps below to withdraw INR from your CoinDCX account Log in to CoinDCX app and click on 'Profile icon' on the top left. ​​ Click ‘Available to Invest’. ​​ Select ‘Withdraw Funds’. ​​ Enter the preferred amount to withdraw. Provide the OTP sent to your registered mobile number and confirm

Knowledge Base Article

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INR Withdrawals

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How do I log in to my CoinDCX account?

Follow the steps below to log into your CoinDCX account: On the app home page, click ‘Log in’. ​ Provide the registered email and password and click Continue. ​ Provide the OTP received on registered mobile number. And you’re done. ​ Important: Always ensure to download and install the app from offi

Knowledge Base Article

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Login

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How to transfer funds using Quick Bank Transfer (IMPS/NEFT/RTGS)?

To add funds in your CoinDCX wallet using the Quick Bank Transfer option, watch this video for a quick walkthrough. ​ ​ Please note: This account number is unique for each user and is valid only for fund transfer/deposit against CoinDCX wallet. ​ Follow the process below for a step-by-step gui

Knowledge Base Article

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Quick Bank Transfer

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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

Knowledge Base Article

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Enterprise Onboarding

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Is it possible to convert an account from retail to Enterprise or vice versa?

We have a policy in place that ensures the stability and integrity of our account setups. Once an account is designated as a specific type, whether it's retail or Enterprise, it remains in that category without the option to change to a different type. This policy maintains consistency and security

Knowledge Base Article

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Enterprise Onboarding

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Is there any fee for INR withdrawal?

No, we DO NOT charge any fee for INR withdrawals. Note: Users are mandatorily required to complete their KYC in order to avail INR deposit/withdrawal facilities.

Knowledge Base Article

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INR Withdrawals

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What is CoinDCX Prime?

The Prime program will be a service layer that will sit on top of existing offerings like trading fee discounts under the VIP program and large order executions through the OTC desk. It is designed to meet the needs of High Net Worth Individuals (HNIs), Family Offices, and Institutional Investors.

Knowledge Base Article

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CoinDCX prime

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Why am I seeing a “Proxy Detected” error when opening the CoinDCX app?

You are seeing this message because our system has detected that you are trying to connect through a proxy or VPN. For security reasons, CoinDCX does not allow access through these methods. How to fix it: Turn off your proxy or VPN in device settings. Restart the app and try again. If the issue cont

Knowledge Base Article

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Security Tips

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I am unable to login. What should I do?

If you're having trouble logging in, here are a few things to check: Double-check that you're using the right email address you used to sign up. Please be sure you're entering the correct password. Confirm that you're trying to log in, not sign up. If you're still having problems, feel free to reach

Knowledge Base Article

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Login

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How to set a stop loss and add target in Futures?

You can select the 'Add TPSL' feature within an active position. This feature lets you include both a target and a stop loss, serving as an exiting option. An alternative option involves placing a counter order, which functions as stop loss/target for your active position. For long positions, the co

Knowledge Base Article

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Futures Trading

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When will I get access to Options trading?

We know you’ve joined our waitlist, You’ll soon be able to trade Options directly from our app. We’ll notify you as soon as access is enabled for your account.

Knowledge Base Article

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Crypto Options

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How can I create, reset and delete my Backup Codes on CoinDCX website?

To create your Backup Codes: Log into your CoinDCX web account Click on Security tab to access backup codes optionClick on “Setup” under Backup Codes section to create my backup codesClick on “Get Backup Codes”Enter your password and OTP/Google Authenticator code and click on “Confirm”From here you

Knowledge Base Article

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Backup Codes

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What is Funding?

Fundings are periodic payments exchanged between the buyer and seller every 8 or 4 (for BLZUSDT pair) hours. If the rate is positive, then the long positions* will pay and the short positions* will receive the rate, and vice versa if the rate is negative. When the Funding Rate is positive (perpetual

Knowledge Base Article

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Futures Trading

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What is token delisting?

Token delisting permanently removes listed protocol's tokens from the exchange, halting further trading activities. This means delisted tokens won't be available for trading. Reasons for delisting can vary, making it difficult to pinpoint a specific cause. ​ We conduct periodic reviews of each digit

Knowledge Base Article

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Delisting

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Can I change my full name on account?

We kindly request you to raise a chat with our customer support team for updating the name on your account. Please provide your preferred name in the 'First and Last name' format, just as it appears on your PAN card. No need for verification when changing your name.

Knowledge Base Article

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Update Profile Details

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What is the minimum withdrawal amount and fee?

The minimum withdrawal amount varies across tokens. For specific details on token limits and fees, click here link .

Knowledge Base Article

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Crypto Withdrawals

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24