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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

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Pending/Rejected/Fail Status

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Why is my crypto withdrawal request rejected?

If your withdrawal request has been rejected, it means the transaction did not meet our internal risk checks. You will receive an email from us with instructions to complete the Enhanced Due Diligence (EDD) process. Once you’ve successfully completed the EDD, you can re-initiate your withdrawal requ

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Crypto Withdrawals

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What is Quick Bank Transfer?

Quick Bank Transfer is a fast and easy way to deposit funds into your CoinDCX wallet using your bank’s app or website. You can use IMPS, NEFT, or RTGS for the transfer. ​ Note: UPI is not supported for Quick Bank Transfer.

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Quick Bank Transfer

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How to transfer funds using Quick Bank Transfer (IMPS/NEFT/RTGS)?

To add funds in your CoinDCX wallet using the Quick Bank Transfer option, watch this video for a quick walkthrough. ​ ​ Please note: This account number is unique for each user and is valid only for fund transfer/deposit against CoinDCX wallet. ​ Follow the process below for a step-by-step gui

Knowledge Base Article

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Quick Bank Transfer

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What are the charges for trading in Options?

We are currently offering zero Maker & Taker fees on Options trading. This means: You will not be charged any trading fee when your order is executed. There is no upfront deduction. This is not a rebate model; you simply don’t pay the trading fee.

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Crypto Options

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What happens if I by mistake transfer funds to someone else's unique bank account details from my bank account?

The amount will be refunded to the source bank account within 7-10 working days.

Knowledge Base Article

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Quick Bank Transfer

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How do I start trading in Futures?

Crypto Futures give traders the opportunity to trade on the future price of a crypto asset without having to actually purchase or handle it. This allows traders to take positions upto 20X the assets they have, hedge against volatile markets and make the most out of current market situations through

Knowledge Base Article

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Futures Trading

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Why is my balance locked under Earn?

Please note that the balance for the specific coin you've chosen will be temporarily locked until the expiration date. Once the request expires, the balance will be automatically unlocked. If you wish to unlock the balance before the expiry date, kindly follow these easy steps: Go to the "Earn" sect

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Simple Earn

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How to set stop loss in Futures?

Under Futures, you can place a stop-limit order which acts as stop loss order by specifying a trigger price and a limit price. ​ To place a stop-limit order, you need to place a counter order with an order type of Stop limit, which can be either a market or limit stop order. ​ For long positions, th

Knowledge Base Article

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Futures Trading

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How to sell crypto on CoinDCX?

To sell crypto instantly, log into the CoinDCX app and follow the steps below: Go to the Markets section and tap on the token of your choice. For example, let's choose Bitcoin. ​ You can see here how Bitcoin has been performing over the last couple of days/weeks/months. You can then click on the Sel

Knowledge Base Article

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Trading on CoinDCX

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How is the conversion rate set, and can it change?

The conversion rate is set slightly higher than the current USDT-INR conversion rate in the spot market. The conversion rate is set slightly higher so that - ​ 1. CoinDCX can hold the rate at a fixed price and absorb minor price changes. 2. This conversion rate remains same for both Buy and Sell all

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INR Margin Futures

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How do I disable/deactivate my CoinDCX account?

If you want to deactivate your account or if you have multiple accounts and want to disable the account which you don't want to use, you can simply log into your CoinDCX account and Disable it yourself. You will still have the option to re-enable your account after disabling it, for this please reac

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Account Closure

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If I delete my app, are my crypto funds safe?

Your crypto funds are safe, no matter how many times you log in or out of your account or uninstall your mobile app. Just a friendly reminder to keep your login details handy. Next time you download the app, you'll be all set to access your funds! For some extra security, consider enabling 2FA and u

Knowledge Base Article

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Account Closure

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What is DCX Futures? What are the pairs available for trading?

Futures are contracts that facilitate the buying or selling of an underlying asset at a predetermined price at a future point in time. Counterparties are obligated to fulfil the terms of the contract, either buying or selling the asset at the decided price on the date of expiry. There are special ty

Knowledge Base Article

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Futures Trading

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Why is it important to submit documentation for Crypto withdrawal?

As per FIU guidelines, we maintain detailed records for every Crypto withdrawal transaction. This ensures compliance with Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) standards.

Knowledge Base Article

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Crypto Withdrawals

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What is CoinDCX Web 3?

CoinDCX Web 3 opens up a gateway to the blockchain world, enabling direct transactions on the blockchain. Initially focusing on crypto trading and swaps, this mode offers a glimpse into the possibilities of Web 3, with more features planned for the future. Experience the Web 3 world with CoinDCX.

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Getting Started

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How do I activate my Web3 account?

After logging in to CoinDCX, navigate to Web3 > Click on Activate, and follow the process to link your account and save the recovery file. Make sure to securely store this file.

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WEB 3 Recovery

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How to set a stop loss and add target in Futures?

You can select the 'Add TPSL' feature within an active position. This feature lets you include both a target and a stop loss, serving as an exiting option. An alternative option involves placing a counter order, which functions as stop loss/target for your active position. For long positions, the co

Knowledge Base Article

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Futures Trading

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Can I have multiple accounts on CoinDCX?

​No, you can only create one account with your registered email and mobile number. If you're interested in Sub-Accounts, you can learn more here: What are Sub-Accounts on CoinDCX Pro?

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Create an Account

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What should I do if I don’t receive an activation email?

Haven't received our email yet? No worries! Follow these simple steps: Double-check that the email you shared with us is correct. Take a peek in your spam/junk folder - sometimes emails like to hide there. Ensure you add CoinDCX to your email whitelist to make sure our messages find their way to you

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Email

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24