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In which currency will my Futures position be settled?

The settlement currency depends on the margin type you are using. INR Margin: Your position is settled in INR. When you close your position, your Profit & Loss (PnL) is calculated in USDT, internally converted to INR, and the final settlement amount is credited to your INR Wallet. USDT Margin: Your

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Futures Wallet & Futures History

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How does Unified Buying Power work while placing an order?

When you place an order in Futures, Global Futures, or Options: We first check the available balance in your Product Wallet. If your Product Wallet has sufficient funds, your order is placed normally and no transfer is initiated. If your Product Wallet does not have sufficient funds, the required am

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Unified Wallet

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Can I deposit or withdraw crypto from any wallet or exchange?

Yes, you can deposit or withdraw crypto from any verified and compliant wallet or exchange. However, please note: Deposits from restricted or high-risk sources are not allowed. All wallets must pass compliance and security checks before the transaction is processed.

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Transaction Issues & Support

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What should I do if I lose my Backup Codes?

If you've lost your Backup Codes but still have access to your CoinDCX account, you can generate a new set by selecting Reset from the Backup Codes section on the CoinDCX website. If you've also lost access to your Google Authenticator app and can't log in, contact CoinDCX Support by tapping "Chat N

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Backup Codes

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How long does an INR deposit take?

The processing time depends on the payment method used: UPI & IMPS: Typically processed instantly. However, in some cases, it may take up to 30 minutes.NEFT & RTGS: Generally processed within 60 minutes.​ Note: Bank transfers made using NEFT or RTGS between 10:00 PM and 6:00 AM (IST) are generally r

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How do I deposit?

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I changed or lost my phone. How can I access my account?

If you've changed or lost your phone: Restore Google Authenticator using your Secret Key if you have it.If you don't have your Secret Key, contact CoinDCX Support by tapping "Chat Now" in the top right corner for assistance with resetting your 2FA after completing the required verification.

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OTP & Two-Factor Authentication (2FA)

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Can I customize candle colors and chart appearance?

Yes, you can change the colors of candles, grid lines, background, and more in the chart settings. This lets you personalize the chart to your liking. ​ ​

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Charts & Indicators

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My Buy or Sell transaction is taking longer than expected. What should I do?

Most blockchain transactions are completed within a few seconds to a few minutes. In rare cases, they may take up to 15 minutes depending on network congestion. If your transaction is still pending after this time, please contact our Support Team.

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Crypto to Crypto Swap

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What is Proof of Reserves?

Proof of Reserves is a third-party verified report that shows CoinDCX holds 100%+ of user assets in custody. Think of it as the audit report that confirms your broker actually holds all the shares reflected in your Demat account.

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Trust & Transparency Centre

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What is the minimum order value for Spot Trading?

INR Pairs: The minimum order value is ₹100 & Crypto-to-Crypto (C2C) Pairs: The minimum order value varies depending on the trading pair.

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Spot Trading

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What order types can I use while placing a trade?

Market and Limit Orders are supported; advanced types like Stop-Limit and IV-based orders will be added in future updates.

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Crypto Options

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Can I transfer crypto directly between Okto and CoinDCX Web3?

No. Okto Wallet and CoinDCX Web3 are separate products, and transfers between them are not supported.

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Transfer

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How do I disable my CoinDCX account?

We're sorry to hear that you're considering disabling your CoinDCX account. ​ If you're experiencing any issues or have concerns about your account, we'd love the opportunity to help before you disable it. You can reach out to our Chat for assistance. Our support team will be happy to help! ​ If you

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Disable Account

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Why am I seeing a "Declined by Bank" error while depositing INR?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. We recommend trying the following: Retry the transaction after some time.Try another available payment method, if applicable.If

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Unable to Deposit INR?

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Can I monitor the status of my deposit or withdrawal?

Yes. You can track the real-time status of all your crypto transactions in the Crypto Transactions section of the app. This includes pending, completed, and failed transactions.

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Transaction Issues & Support

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Can I save multiple layouts?

Yes, you can save multiple layouts based on your different strategies or preferences. To create another layout: Click on the layout dropdown Select Make a Copy Enter a new name Click Save

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Layout

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

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Charts & Indicators

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What is the role of FIU-IND under PMLA?

FIU-IND (Financial Intelligence Unit - India) is the central agency responsible for receiving, processing, analyzing, and disseminating information relating to suspect financial transactions. It plays a crucial role in identifying and preventing money laundering and other related offences.

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PMLA Rules from a User POV

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Is there any fee for transferring funds between wallets?

No. CoinDCX does not charge any fees for transferring funds between your wallets.

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Transfer Funds Across Wallets

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How can I view my Verified Devices?

You can view all devices linked to your CoinDCX account from the app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Verified Devices. You'll see a list of devices that have been verified to access your account.

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Verified Devices

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24