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I have multiple accounts. How can I disable the account which I don't use?

If you wish to deactivate an account or have multiple accounts and want to disable one that you no longer use, it's a simple process. ​ Steps to disable your account from the CoinDCX Website Log in to the CoinDCX website https://coindcx.com/. Visit [Profile] and select [Security]. Go to [Account Sec

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Account Closure

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What’s the difference between Default Margin and Margin benefit for hedged position?

Default Margin Mode uses a single margin pool for all positions and is ideal for simple, easy-to-manage trading strategies. Margin benefit for hedged positions, where you open both buy and sell positions on the same underlying asset. This is especially useful for strategies like Spreads, Iron Condor

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Crypto Options

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Will I still see fees on the Order Page even if I am eligible for a Refund?

Yes. The applicable fee percentage will still be displayed on the Order Page, but it will appear with a strike-through effect for eligible users, along with a message "Get Fees Refunded Daily". Clicking this message will show the full Terms & Conditions including the refund timeline.

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Refund Based Trading Fees in Options Trading

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How can I close (exit) a position?

1.Go to Active positions tab. Here you can check all the positions currently opened with your account. 2.Click on the 3 horizontal dots on the bar of the position you wish to close. Click on Exit. 3.You will be asked to confirm the exit. Click on ‘Confirm Exit’. You will immediately exit the selecte

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Margin Trading

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What are Spam tokens? Where do they come from?

Your wallet address is a part of the blockchain ledger, so spam marketers can send tokens to your wallet address. Spam marketers usually do this to drive awareness of their new tokens, websites, or apps. Spam tokens don’t have any financial value, the best thing to do is to not interact with them.

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Trade

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What documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a trust)?

Where the client is a trust, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) trust deed; (iii) Permanent Account Number or Form No.60 of the trust; and (iv) such documents as a

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PMLA Rules from a Reporting Entity POV

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What is EDD?

EDD stands for "Enhanced Due Diligence," which is an additional level of customer due diligence required under the Prevention of Money Laundering Act (PMLA) for higher-risk customers or transactions. EDD involves more rigorous and in-depth measures than standard CDD, such as obtaining additional inf

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PMLA Rules from a User POV

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Can I cancel a deposit or withdrawal request?

​ Deposits/Withdrawal cannot be canceled once initiated.

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Custody FAQs

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Which tokens can I deposit into CoinDCX?

At CoinDCX, you can deposit a wide range of tokens, including: ​ Popular Tokens: Bitcoin (BTC) Ethereum (ETH) Tether (USDT) USD Coin (USDC) Polygon (MATIC) Uniswap (UNI) Axie Infinity (AXS) Defi & Yield Tokens: Aave (AAVE) Maker (MKR) Synthetix Network Token (SNX) Yearn. finance (YFI) Curve (CRV) St

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Crypto Deposits

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What are points seasons?

We'll have two seasons to collect points. Right now, we're starting Points Season 1, which will end on 14 July 2024. ​ Points Season Milestone Schedule Season 1 Ends on July 14, 2024 Season 2 Ends on Sep 15, 2024 Points conversion Q4 2024

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Okto Points

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What is the 1% TDS and where will it be applicable?

As per revised Income Tax regulations, the 1% TDS will be applicable with effect from July 01, 2022 on “Payment on transfer of Virtual Digital Asset”. Here’s the official link to the Income Tax Website. Please refer to Section 194S, which mentions the taxation rules on Virtual Digital Assets: https:

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TDS for CoinDCX Pro Users

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API Trading On CoinDCX

To get started with API trading on CoinDCX you can follow these simple steps :Also you can watch a complete explanatory video https://www.youtube.com/watch?v=DrUYw2He8Ms 1. Login to your account and go to your profile page. 2. Click on "Access API Dashboard" 3. Click on "Create New One" to create a

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Trading Related Queries

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How can I find my Transaction/Reference ID for UPI Transaction (INR deposits)?

Once you have made a UPI transaction, go to history and select the particular transaction. UTR number (as shown in screenshot below) is the correct transaction ID. UPI transaction reference numbers are always 12 digits. ​ 1. Phonepe Once you have made a transaction via Phonepe, click on done. Go to

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INR Deposits

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Why was my KYC rejected due to “Account already exists” error?

Your KYC verification might not have been successful as the PAN card details you uploaded are already associated with another CoinDCX account. Please be aware that we are unable to proceed with KYC verification when identical documents are already in our system.

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Pending/Rejected/Fail Status

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Can I share my Drawing Template with others?

At the moment, Drawing Templates are designed for personal use and cannot be shared with other users.

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Chart Layout & Templates

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What constitutes a suspicious transaction under PMLA?

Suspicious transaction means a transaction referred to in clause (h) of sub-rule(1) of Rule 2 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, including an attempted transaction, whether or not made in cash, which to a person acting in good faith: (a) gives rise to a reasonable

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PMLA Rules from a User POV

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Who has the responsibility to furnish information to Director, FIU-IND

Every reporting is required to communicate to the Director the name, designation and address of the Designated Director and the Principal Officer. The Principal Officer shall furnish the information referred to in Rule 3 of Prevention of Money-Laundering (Maintenance of Records) Rules 2005, to the D

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PMLA Rules from a Reporting Entity POV

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What is the impact on my active position?

If the conversion rate is revised while your position is still active, it can impact your position. This is because your position was opened at an older conversion rate, and now the conversion rate has changed. Due to this, the Active PNL and Margin may show some discrepancy, as they are calculated

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Crypto Options - USDT<>INR Conversion Rate

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When will the trading fee refund be credited to my Options Wallet??

Refunds are calculated for all eligible trades executed between 12:00 AM and 11:59 PM each day. The total cumulative trading fees charged across all eligible trades (excluding Delivery Fees and Liquidation Fees) will be credited daily to your Options Wallet. Once the refund is credited, the transact

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Refund Based Trading Fees in Options Trading

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How much time will it take to complete my KYC process?

At CoinDCX, we've made our KYC verification process super quick and easy for you! If you choose the fully automated option, it'll be done in just 10 minutes. But, if you prefer the manual route, it might take a bit longer—typically between 24 to 48 hours.

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Verification

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24