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How can a Sub-Account access their Profile?

Log in to the CoinDCX website: https://account.coindcx.com/login​ Click the Profile icon in the top-right corner.Select Profile under the Account section.​ Note: 2FA is mandatory to access Profile. ​ If 2FA is not enabled, the user will see: “You must enable two-factor authentication to perform this

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Sub-Account Profile & Security

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Why is my conversion rate showing blank on the Order Page?

The conversion rate may appear blank when your order is filled across different conversion rates. In such cases, you can still check the detailed breakdown by navigating to: Order Info → Average Fill Price → Trade Details. Under Trade Details, you will be able to see: The quantity filled at each ste

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USDT<>INR Conversion Rate

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Can I use the same Backup Code more than once?

No. Each Backup Code can only be used once. Once a Backup Code has been used, it becomes invalid and cannot be used again.

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Backup Codes

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What is Average Buying price?

The Average Buying Price is the average price at which you purchased the cryptocurrency you currently hold. If you buy the same cryptocurrency multiple times at different prices, the average buying price is calculated based on all your purchases.

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Portfolio Value

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How can I create a strong password?

A strong password should: Be at least 8 characters long.Include uppercase and lowercase letters.Include at least one number.Be unique to your CoinDCX account.Avoid using easily guessable information such as your name, mobile number, or date of birth.

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Password Management

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Why are my saved settings not applying to new drawings?

This usually happens if the saved Drawing Template is not selected before creating the drawing. Please make sure you apply the desired template first, as templates are not applied automatically.

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Drawing Template

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Is there any cut off time for Scheduled SIP Installment?

No, there is no fixed cut-off time for SIP deductions. Your scheduled SIP installment can be debited at any time on the selected day and will be executed at the prevailing market price.

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Systematic Investment Plan (SIP)

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Since when has TDS been applicable to crypto trading?

TDS has been applicable to eligible crypto transactions from 1st July 2022.

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Tax Deducted at Source (TDS)

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What should I do if I need to change my email address?

You can update your email address from the CoinDCX App. Before changing your email address, ensure you have saved your Web3 Recovery File. This helps you regain access to your Web3 Wallet if required after the email update. If you face any issues during the process, please contact our Support Team.

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Web3 Wallet & Recovery

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Why can't I withdraw my entire token balance?

External Wallet Transfer is subject to a maximum limit of 5 successful transfer transactions per user. Once this limit is reached, you will no longer be able to transfer any remaining token balance through the External Wallet Transfer feature. ​ Note: Only successful withdrawal transactions count to

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External Wallet Transfer

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How long does the Re-KYC Process take?

For the Re-KYC process: ​ 1. No Changes in Existing KYC Details: If there are no changes in your current KYC details, you can complete the process by self-declaring through the CoinDCX mobile application. This method allows for an immediate update without any waiting time, ensuring a hassle-free pro

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Re-KYC Verification

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What is the funding interval for all markets?

In Global Futures, the funding interval is one hour for all markets. This is different from Crypto Futures, where funding intervals are typically 4 hours or 8 hours. The shorter interval helps keep Global Futures prices closely aligned with the actual market price.

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Funding

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Will CoinDCX place orders automatically on my behalf?

No. CoinDCX will never place an order without your instruction. An order is initiated only when you click Buy/Long or Sell/Short on the Order Form. If Auto Transfer & Place Order is enabled and your Product Wallet has insufficient funds, the required amount will first be transferred from your INR Sp

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Unified Wallet

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How to transfer INR from a master account to a Sub-Account?

Yes. You can transfer INR from the Master Account to a Sub-Account. ​ To transfer INR: ​ Log in to the Master Account on the website.Go to Profile → Sub-Account → Funds.Click Transfer In.Select INR from the dropdown.Enter the amount in the Quantity field.Click Transfer.Enter the required OTP/2FA to

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Permissions & Access

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Why am I seeing a "Declined by Bank" error while depositing INR?

If you're seeing a "Declined by Bank", "Issuer Declined", or "Do Not Honor" message while depositing INR, it means that the transaction couldn't be completed successfully. We recommend trying the following: Retry the transaction after some time.Try another available payment method, if applicable.If

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Unable to Deposit INR?

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How does leverage adjustment work?

You can either increase or decrease the leverage of your active position. When decreasing leverage: Your position requires additional margin. Make sure you have sufficient balance in your Futures Wallet before confirming the change. When increasing leverage: The margin required for the position decr

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Order Placing & Active Positions

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How do I enable Biometric Login?

You can enable Biometric Login from the CoinDCX app. Follow these steps: ​ Log in to the CoinDCX app.Tap the Profile icon.Go to Security Settings.Select Biometric Login.Turn on the Biometric Login toggle.Verify your identity using your device's fingerprint or Face ID. Once enabled, you can use biome

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Biometric Login

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What is Crypto Deposit?

Crypto Deposit allows you to transfer crypto from another wallet or exchange into your CoinDCX account. All verified users are eligible, except users who fail compliance checks. Additionally, Travel Rule details (like sender information) must be shared and validated before deposits are credited.

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Getting Started with Crypto Deposits

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Will I be charged gas fees if my transaction fails?

Yes. Gas fees are charged by the blockchain for processing your transaction, regardless of whether it succeeds or fails. This is because blockchain validators perform work to process the transaction even if it isn't completed successfully. To reduce the chances of a failed transaction, ensure you ha

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Crypto to Crypto Swap

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Can I add or manage indicators on the chart?

You can search and add indicators like Moving Averages, RSI, MACD, and more from the top toolbar. You can add multiple indicators to the charts, which can help you adjust the settings or appearance. ​ ​

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Charts & Indicators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24