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Can I transfer funds from CoinDCX Web 3 to another wallet or exchange?

To ensure compliance with FIU regulations and uphold Anti-Money Laundering (AML) guidelines, CoinDCX Web 3 does not support withdrawals of crypto tokens to external wallets or exchanges.

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Transfer

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Do I have to pay tax when depositing crypto to CoinDCX platform?

No, you do not need to pay any tax when depositing crypto from other exchanges to CoinDCX. Taxes are only applicable when you sell crypto assets. For more details on taxes and charges, click here.

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Crypto Deposits

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What details are required for verification?

Depending on the type of deposit: ​ Self Wallet Deposit: Submit a self-declaration form. ​ ​​ ​ Third-Party Wallet Deposit: Provide the sender’s full name, date of birth, and any government-authorized ID. ​ ​​

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Crypto Deposits

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From which exchanges can I deposit Crypto?

Cryptocurrencies can be deposited from centralized and verified exchanges. Note: Deposits from gambling, gaming, or pornography websites are not accepted.

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Crypto Deposits

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How is crypto profit and loss calculated?

To track your crypto profit and loss on the CoinDCX App, watch this video where in details we explain the P&L Feature, FIFO method and much more. ​

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Portfolio Value

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What should I do if OTP service on 2FA is not working?

Hi there! If you're having trouble with the OTP service on 2FA, don't worry. Here’s what you can do to resolve the issue: ​ Check your device's time zone: Ensure that the time zone on your device is set correctly. Incorrect time settings can interfere with OTP generation. Sync Google Authenticator:

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OTP

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What should I do if I don’t receive the OTP?

If you're having trouble receiving the OTP, here are some suggestions: Please be patient, as there might be a delay due to network congestion. If you didn't get the OTP on the first attempt, click on 'Resend OTP.' Ensure that your phone has a strong signal on the network. Double-check if the mobile

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OTP

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How can I change my registered email address?

If you'd like to update the email address linked to your CoinDCX account, we're here to assist you through ​chat​. ​ Follow these steps: Go to the Help and Support page and click the Chat with Us option. Click on Sign up and Login and select the Change your Email ID option. Click on Change Email aga

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Update Profile Details

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Why is my withdrawal pending?

​ IMPS (amount less than 5L) Your account will be credited instantaneously. Some deposits may take longer to reflect than others, based on several factors, so it may take up to 72 working hours from the transaction date for the money to appear in your account depending on how quickly your bank proce

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INR Withdrawals

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Is there any fee for INR withdrawal?

No, we DO NOT charge any fee for INR withdrawals. Note: Users are mandatorily required to complete their KYC in order to avail INR deposit/withdrawal facilities.

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INR Withdrawals

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Why is my crypto withdrawal request rejected?

If your withdrawal request has been rejected, it means the transaction did not meet our internal risk checks. You will receive an email from us with instructions to complete the Enhanced Due Diligence (EDD) process. Once you’ve successfully completed the EDD, you can re-initiate your withdrawal requ

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Crypto Withdrawals

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Why am I seeing a “Security Alert – This device is not supported” message?

You are seeing this message because your phone has certain modifications or apps that reduce its security. For safety reasons, CoinDCX can only be accessed from devices with standard security settings. Please try following these steps to unblock your device. How to fix it: Use a genuine, unmodified

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Security Tips

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Where can I change my personal details?

If you need to update your personal information such as your name, mobile number, or email address on your CoinDCX account, we're here to help! Just reach out to our support team through the chat option. ​ Don't forget to attach a selfie while holding your PAN card for verification. Please ensure th

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Update Profile Details

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How can I find my Transaction/Reference ID for UPI Transaction (INR deposits)?

Once you have made a UPI transaction, go to history and select the particular transaction. UTR number (as shown in screenshot below) is the correct transaction ID. UPI transaction reference numbers are always 12 digits. ​ 1. Phonepe Once you have made a transaction via Phonepe, click on done. Go to

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INR Deposits

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How can I enable 2FA using Google Authenticator on CoinDCX?

You can enable Two-Factor Authentication (2FA) using Google Authenticator by following these steps: ​ Log in to the CoinDCX app. Tap the profile icon in the top left corner. Select Security from the menu. Tap Google Authenticator. Download Google Authenticator or select I have downloaded if you alre

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OTP

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How to sell crypto on CoinDCX?

To sell crypto instantly, log into the CoinDCX app and follow the steps below: Go to the Markets section and tap on the token of your choice. For example, let's choose Bitcoin. ​ You can see here how Bitcoin has been performing over the last couple of days/weeks/months. You can then click on the Sel

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Trading on CoinDCX

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What happens to the value of my investment in the token that is getting delisted?

CoinDCX will make an official announcement regarding the delisting of a specific token. Users will then have the opportunity to convert their holdings of that token into an alternative base denomination, like USDT, BTC, or INR. This option is available from the announcement date up until just before

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Delisting

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Which tokens can I deposit into CoinDCX?

At CoinDCX, you can deposit a wide range of tokens, including: ​ Popular Tokens: Bitcoin (BTC) Ethereum (ETH) Tether (USDT) USD Coin (USDC) Polygon (MATIC) Uniswap (UNI) Axie Infinity (AXS) Defi & Yield Tokens: Aave (AAVE) Maker (MKR) Synthetix Network Token (SNX) Yearn. finance (YFI) Curve (CRV) St

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Crypto Deposits

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What is the minimum withdrawal amount and fee?

The minimum withdrawal amount varies across tokens. For specific details on token limits and fees, click here link .

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Crypto Withdrawals

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How can I convert and transfer my Futures Wallet holdings to my bank account?

To convert and transfer your Futures Wallet holdings to your bank account, you first need to transfer the funds from your Futures Wallet to your Spot Wallet. Once the funds are in your Spot Wallet, you can follow the standard withdrawal process to transfer them to your bank account.

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Futures Wallet

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24