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What should I do if my Login PIN isn't working?

If your Login PIN isn't working: Make sure you're entering the correct 6-digit PIN.Check that you're using the latest version of the CoinDCX app.If you've forgotten your PIN, tap Forgot PIN to create a new one. If the issue continues, contact CoinDCX Support by tapping "Chat Now" in the top right co

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Login PIN

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Why am I seeing "PAN already registered"?

This message indicates that the PAN card you've entered is already linked to an existing CoinDCX account. As per CoinDCX policy, only one account can be created per PAN card. ​ Try logging in using your registered email address.If you've forgotten your password, tap Forgot Password on the login scre

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Sign Up: Creating Your CoinDCX Account

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How do I add my bank account using Account Number & IFSC?

You can add your bank account by following these steps: Log in to your CoinDCX account.Navigate to Profile > Account Settings > Account Details.Select Add Bank Account.Choose Bank Details as the verification method.Enter your Account Number and IFSC Code.Review the details and submit them for verifi

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Verify Bank Account Using Bank Details

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Why is my bank account not getting verified even though the details are correct?

Even if your Account Number and IFSC Code are correct, verification may still fail if: The account holder's name doesn't match your verified KYC records.The bank account isn't eligible for verification.The verification request couldn't be completed successfully. If the issue continues, please contac

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Verify Bank Account Using Bank Details

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Can I use PIN-less DigiLocker login if my CoinDCX mobile number is different from my DigiLocker mobile number?

No. PIN-less login is based on the mobile number registered with your CoinDCX account being linked to your DigiLocker account. If no matching DigiLocker account is found, you can continue with the Aadhaar Number + DigiLocker PIN login option.

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DigiLocker – PIN-less Verification

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When can I exit my Earn position?

You can exit your Earn position at any time. However, if you exit before the minimum tenure or before the agreed duration, you may not be eligible to receive any earnings.

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Simple Earn

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How do I log in to my CoinDCX account?

You can log in to your CoinDCX account using the mobile app or the website. On the CoinDCX App ​ Open the CoinDCX App.Tap Log In.Enter your registered email address.Enter your password.Complete the OTP or Two-Factor Authentication (2FA) verification, if prompted.If you've enabled a Login PIN, enter

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Login: Accessing Your CoinDCX Account

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What is the Quick Trade option?

Quick Trade (Quick Buy & Quick Sell) allows your orders to be executed instantly on the blockchain. Since the execution is faster, it helps reduce delays and minimizes the impact of slippage that can occur due to slower order execution. The goal of Quick Trade is to provide faster and more efficient

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Quick Trade

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How do I remove my registered bank account?

You can update your bank details easily by following these steps: ​ To remove your existing bank account: Log in to the CoinDCX app.Go to Profile.Select Account Settings.Tap Account Details.Select Remove Bank Account.Confirm your request. Once the bank account is removed, you can add another eligibl

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Verify Bank Account Using Bank Details

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What information is required to create an account?

To create your CoinDCX account, you'll need the following: A valid email address – Used for account registration and important account-related communications.An active mobile number – Used for OTP verification and account security.PAN Card Number – Required to verify your identity and comply with re

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Sign Up: Creating Your CoinDCX Account

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Can I pay fees in other tokens while using Quick Trade?

No. When using Quick Trade, both the swap and the applicable fees must be paid using the native token of the blockchain network. Other tokens cannot be used for fee payment in Quick Trade.

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Quick Trade

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How can I get Crypto Withdrawal (CW) Access?

Crypto Withdrawal access is granted after thorough internal risk and compliance evaluations. If your account qualifies, you will see an Opt-In option directly within the app to request access. Note: Once you request CW access, UPI deposits will be disabled for your account. You may continue using NE

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Crypto Access & Eligibility

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Why can't I update my mobile number?

You may be unable to update your mobile number if: Your account is not KYC verified.The new mobile number is already registered with another CoinDCX account.Identity verification could not be completed. If you're facing any issues, feel free to contact CoinDCX Support by tapping "Chat Now" in the to

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Mobile Number Update

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Does CoinDCX offer investment schemes, guaranteed returns, or account management through social media?

No. CoinDCX does not: Guarantee returns or profits on any investment. Provide portfolio management or account management services through social media or messaging apps. Ask customers to trade or transfer funds through personal bank accounts or wallets. ​ If you receive any such offer claiming to be

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Beware of CoinDCX Impersonators

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What mobile devices does CoinDCX support?

Download the CoinDCX app on Android or iOS from trusted sources only. ​ Important: Always avoid scammers and refer to official sources for downloading.

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Sign Up: Creating Your CoinDCX Account

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What are the obligations for maintenance of records under PMLA?

In terms of section 12 of the Prevention of Money Laundering Act, 2002, every reporting entity shall maintain a record of all transactions, including the information furnished to FIU-IND, in such a manner as to enable it to reconstruct individual transactions. The Reporting Entities shall also maint

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PMLA Rules from a Reporting Entity POV

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How much is the fee charged on entry and exit?

Trading fees are applicable on every Global Futures trade, including both opening and closing positions. You can view the applicable trading fees directly in the app by navigating to Global Futures, tapping the three-dot menu (⋮), and selecting Fee Details. Additionally, we are currently offering a

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Fees & Taxes

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When do I have to pay funding charges?

Funding charges apply only if you have an active position during the funding interval. Whether you pay or receive funding depends on the funding rate: If the contract is trading above the Spot price, the funding rate is positive → Long position holders pay funding to short holders ​ If the contract

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Funding

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Detailed Breakdown of your Trade Report:

Below is a detailed breakdown of the Trade Report to help you better understand its structure and contents. The Trade Report is organized into separate sheets, with each sheet representing a different trading product. Insta Orders: Trade ID: Order Id of your Insta Order. Crypto: Shows which asset wa

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Reports

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Where can I change the timezone setting in the charts?

Click the clock at the bottom right of your chart (on web/desktop) or go to chart settings then select Symbols and then your preferred timezone from the list, and your chart will instantly reflect the new timezone. This will help you align chart times with your local trading hours or market of inter

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Charts & Indicators

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24