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What should I do if I need help updating my email ID?

If you experience any issues while updating your registered email address or mobile number, or need assistance with the process, you can contact CoinDCX Support by tapping "Chat Now" in the top right corner. Our support team will be happy to assist you.

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Email ID Update

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What is the VIP Fee Structure?

With the VIP Fee Structure, you can benefit from lower trading fees when you trade in Spot or Futures (INR or USDT). There are multiple VIP tiers, and your eligibility is determined based on your trading volume. As your tier increases, you can enjoy reduced fees on Spot and Futures (USDT Margin) tra

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VIP Levels

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What returns can I earn through Earn?

When you place supported tokens under Earn, you may receive returns in the same token. Earnings are calculated daily based on the applicable earning rate and are credited according to the payout rules of the selected Earn program. Please note: A minimum holding period of 7 days is required to become

Knowledge Base Article

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Simple Earn

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Is the 30% tax also applicable to Futures and Options trading?

No. The 30% tax applicable to Virtual Digital Assets (VDAs) generally applies to eligible Spot crypto transactions. Profits or losses from Crypto Futures, Options, and other derivative products are generally taxed according to the applicable income tax provisions and your income tax slab, based on y

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Tax in Crypto

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How Much Tax is Charged on Crypto Options Trading?

Profits & Loss are treated as business income, no TDS is charged on trading

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Crypto Options

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What is the Travel Rule and why is it required for crypto transactions?

The Travel Rule is a global guideline issued by the Financial Action Task Force (FATF). It requires crypto platforms to share and validate sender and receiver details for transfers. This helps prevent: Fraud Money laundering Terrorist financing Other illicit activities It ensures a safer and more tr

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Travel Rule & Compliance

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What details are included in the Trade Report?

Your Trade Report may include Trading Pair, Order Type (Buy/Sell), Executed Quantity, Average Price, Trading Fees Paid, TDS Deducted, Transaction Value, Base and Quote Currency Details & Trade Execution Information

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Reports

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Why can't I enable Biometric Login?

If you're unable to enable Biometric Login, check the following: Make sure your device supports biometric authentication.Ensure fingerprint or Face ID is already set up in your device settings.Update the CoinDCX app to the latest version.Restart the app and try again. If the issue continues, contact

Knowledge Base Article

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Biometric Login

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Why did my KYC verification fail?

Your KYC may be rejected if the information or documents submitted during verification do not meet the required criteria. ​ Common reasons include: ​ Details don't match: The details entered do not match your official documents, or your PAN, Bank Account, and identity document (Aadhaar or Passport)

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Pending/Rejected/Fail Status

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What is the Liquidation Clearance Fee?

A Liquidation Clearance Fee is charged when your Futures position is liquidated. The fee is calculated based on your position size at the time of liquidation and varies depending on the Futures trading pair. For some Futures pairs, the Liquidation Clearance Fee is up to 1%. For other Futures pairs,

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Fees & Taxes

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How do I change my password?

You can update your CoinDCX account password anytime after logging in. ​ Follow these steps: ​ Log in to the CoinDCX App.Tap the Profile icon.Go to Security Settings.Select Change Password.Enter your current password.Enter your new password.Re-enter your new password to confirm.Complete the verifica

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Password Management

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How can I change the base currency in my Portfolio?

You can view your portfolio values in INR, USDT, or BTC. To change the base currency: Go to Portfolio → Coins. Tap the currency dropdown next to Invested Value. Select your preferred base currency.

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Portfolio Value

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How can I check if my USDT has been credited?

Once the conversion is completed, you can verify the credit by: Checking your USDT Wallet balance, or Downloading your Trade Report, where the conversion details will be available.

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Token Delisting

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Why is the conversion price revised in Options Trading?

The USDT–INR conversion rate is periodically revised based on broader macro factors, including changes in the USD–INR valuation, operational costs, and market liquidity conditions. The conversion rate is intentionally priced with a small buffer relative to the live USD–INR rate to reduce the need fo

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USDT<>INR Conversion Rate

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Which tokens can I deposit into CoinDCX?

CoinDCX supports a wide range of crypto tokens for deposits, including Bitcoin (BTC), Tether (USDT), Solana (SOL), USD Coin (USDC), Ethereum (ETH), Tron (TRX), Binance Coin (BNB), and many more. To view the complete list of supported tokens and networks, please visit the Deposit page on the CoinDCX

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Getting Started with Crypto Deposits

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How to Deposit Crypto on CoinDCX App?

Follow these simple steps to deposit crypto into your CoinDCX account: Login to your CoinDCX App. From the Home screen, tap on Deposit Crypto. Alternatively, go to Portfolio → Funds → Coins → Deposit. Select the token you want to deposit. Choose the correct network supported for that token. You’ll n

Knowledge Base Article

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Getting Started with Crypto Deposits

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How do I sign up on CoinDCX?

Follow these easy steps to sign up on CoinDCX: ​ Download the CoinDCX app from the App Store or Play Store, OR visit the website. Make sure to only download and install the app from official sources. Open the App/Website; simply click on 'Create account'. Enter your full name as per your PAN card, a

Knowledge Base Article

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Sign Up: Creating Your CoinDCX Account

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Why was my KYC rejected?

Your KYC may be rejected if the information or documents submitted during verification do not meet the required criteria. ​ Common reasons include: ​ Details don't match: The details entered do not match your official documents, or your PAN, Bank Account, and identity document (Aadhaar or Passport)

Knowledge Base Article

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KYC Verification

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What happens to my Profit & Loss (PnL)?

Your overall Profit & Loss (PnL) does not change due to redenomination. Only the token quantity and price are adjusted according to the conversion ratio, while the overall value of your investment remains the same. For example: Before Redenomination Quantity: 10 Average Buy Price: ₹100 Current Price

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Rebranding/Redenomination

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What happens after I submit my complaint to Grievance?

Once you submit your grievance, it will be reviewed by our Grievance Specialists. ​ If additional information or clarification is required, our team will contact you using your registered contact details. ​ To help us review your grievance without delays, please ensure you have included all the requ

Knowledge Base Article

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Grievance

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24