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Can I miss a SIP instalment?

Yes, you can miss your Systematic Investment Plan (SIP) payments. And even if you do, your account will not get deactivated. If you miss a SIP due to insufficient balance in your account, you can just pay it next week, and your SIP will continue as normal.

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Systematic Investment Plan (SIP)

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Can I start SIP at any time or when the market is high?

Systematic Investment Plan (SIP)can be started at any point of the time and at any state of the market. SIP helps you to start investing with a purpose without worrying about market highs and lows.

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Systematic Investment Plan (SIP)

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What is the "Sorting by M-Cap" feature?

A new sorting option will allow you to sort coins by market capitalization on the Coins Page.

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CoinDCX Unified App

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How frequently is trading data/volume updated?

Data is usually updated about once every 30 to 60 minute(s).

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Reward Hub

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How to transfer funds from your Union Bank to our Union Bank Account using Quick Bank Transfer (NEFT/RTGS)?

1. Select Quick Bank Transfer (RTGS/NEFT only) Log into your CoinDCX account, click on ‘Add Funds’ and enter the amount you want to transfer into your CoinDCX wallet. Click on ‘Select Payment Method’ and choose the ‘Quick Bank Transfer’ option. ​ ​ ​ 2. Add Beneficiary Details You will be provided w

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Quick Bank Transfer

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How to buy crypto on CoinDCX?

To buy crypto instantly, log into the CoinDCX app and follow the steps below: Go to the Markets section and tap on the token of your choice. For example, let's choose Bitcoin. ​ You can see here how Bitcoin has been performing over the last couple of days/weeks/months. You can then click on the Buy

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Trading on CoinDCX

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Is my information adequately protected during Electronic video verification, considering the potential misuse of video KYC?

CoinDCX operates as a fully compliant crypto exchange in accordance with government rules and regulations. Consequently, we uphold the highest standards of due diligence measures, prioritizing the safeguarding of customers' information. The data obtained during the Video Verification process is secu

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Verification

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Can I change my linked wallets?

Yes, you can update your linked wallets in the “Wallet Settings” section. However, changes may require re-verification.

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Crypto Withdrawal access

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What is a Crypto Deposit (CD) and who is eligible?

Crypto Deposit allows you to transfer crypto from another wallet or exchange into your CoinDCX account. All verified users are eligible, except users who fail compliance checks. Additionally, Travel Rule details (like sender information) must be shared and validated before deposits are credited.

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Crypto Deposit & Withdrawal (CDW) & Travel Rule

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Why do I need to update my KYC information again?

CoinDCX requires all users to complete Identity Verification at regular intervals to enhance the security of their accounts and ensure compliance with regulatory requirements. Periodic verification, known as Re-KYC, is a mandatory process that requires users to update their KYC documentation at regu

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Re-KYC Verification

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How is the trading volume calculated?

The trading volume will be calculated based on the trading volume (in BTC) that has been traded in the last 45 days on the Spot and Margin markets. This trading volume keeps updating every 24 hours at midnight (00:00 IST).

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Trading & Fees

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Can I lose more than what I have invested?

No. CoinDCX helps you to maintain your Locked-in margin* balance. As soon as the losses exceed the locked-in balance, CoinDCX liquidates your positions to recover the losses you have suffered on the trades. This will help you to never lose more than what your locked-in account contains. *Glossary Lo

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Futures Trading

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If I delete my app, are my crypto funds safe?

Your crypto funds are safe, no matter how many times you log in or out of your account or uninstall your mobile app. Just a friendly reminder to keep your login details handy. Next time you download the app, you'll be all set to access your funds! For some extra security, consider enabling 2FA and u

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Account Closure

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How to transfer funds from Karur Vysya Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

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INR Deposit Guide (As per the Bank)

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What is Proof of Reserves?

Proof of Reserves is a third-party verified report that shows CoinDCX holds 100%+ of user assets in custody. Think of it as the audit report that confirms your broker actually holds all the shares reflected in your Demat account.

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Trust & Transparency Centre

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Will I be notified when I am close to or have reached $1 Million Volume Threshold?

Yes. Once your cumulative Options Notional Volume crosses $1 million, you will receive a push notification and email informing you that standard fees will be applied. The push notification will read: "You've traded ₹1M in notional volume. Standard fees apply on all trades going forward."

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Refund Based Trading Fees in Options Trading

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Futures Trading Glossary

This section aims to provide a glossary to explain all the commonly used terms in Futures trading. Basis: The differential between the current price of the cryptocurrency and its nearby futures price. Base currency/Settlement currency: This is the currency in which the P&L of a Futures position is c

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Futures Trading

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How to transfer funds from Punjab National Bank app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds t

Knowledge Base Article

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INR Deposit Guide (As per the Bank)

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How do I know if I’m eligible for Crypto Withdrawal?

You can check your Crypto Withdrawal (CW) eligibility in the Portfolio section of your account. If eligible, a dedicated CTA (Call-to-Action) will appear, guiding you through the process. CW access is being rolled out gradually, and more users will become eligible over time. Stay tuned for updates a

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Crypto Withdrawal access

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What are the benefits of enabling Crypto Withdrawal?

Seamless Transactions: Transfer Crypto Assets to and from trusted wallets. Control: Manage your digital assets more effectively. Flexibility: Enjoy greater freedom to trade and invest.

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Crypto Withdrawal access

Build your crypto portfolio on CoinDCX - a safe, simple and a compliant crypto investment app.

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24