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When will Quick Trade be available for all tokens?

We are actively working on expanding Quick Trade support. At present, it is enabled for a limited set of tokens. Based on performance and user feedback, we will gradually enable Quick Trade for more tokens and blockchain networks in future updates.

Knowledge Base Article

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Quick Trade

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What is a Chit Fund Company?

Chit fund company means a company managing, conducting or supervising, as foremen, agent or in any other capacity, chits as defined in Section 2 of the Chit Funds Act, 1982.

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How to know if an email or website is from CoinDCX?

Official CoinDCX emails and websites will only appear on or come from our verified domain such as coindcx.com. You can view the email’s full headers to find out if it came from a forged address: Gmail While viewing the email, click “…” (More) in the upper right corner." Click 'show original'. Check

Knowledge Base Article

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Account Related

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Will this impact the Past PNL?

No, it will not impact the Past PNL of your options positions. The Past PNL remains unchanged, as all necessary adjustments are already accounted for during the settlement process.

Knowledge Base Article

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USDT<>INR Conversion Rate

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Why is an additional amount of SOL locked?

An additional amount of SOL is temporarily locked to cover the required blockchain rent fees on the Solana network. This amount is not deducted from your wallet balance. It remains locked only until the transaction is completed, after which it is automatically unlocked and becomes available in your

Knowledge Base Article

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Quick Trade

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How to transfer funds using Quick Bank Transfer (RTGS/NEFT only)?

To add funds in your CoinDCX wallet using the Quick Bank Transfer option, watch this video for a quick walkthrough. ​ &#8203; ​Please note: This account number is unique for each user and is valid only for fund transfer/deposit against CoinDCX wallet. ​ Follow the process below for a step-by-step gu

Knowledge Base Article

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Quick Bank Transfer

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What happens if the amount transferred is different from the amount I have selected in the CoinDCX app for fund transfer?

In such a case, we will credit the exact amount that we have received from your bank account.

Knowledge Base Article

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Quick Bank Transfer

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How can I check the current conversion rate?

You can check the current conversion rate directly within the app. Go to Options → Click on the three dots → Select “Conversion Rate” to view the latest applicable rate.

Knowledge Base Article

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USDT<>INR Conversion Rate

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What happens if I don't have any UPI apps installed on my phone?

If the system detects no UPI apps installed, or if you are using a device where apps cannot be detected, you will be redirected to the manual "Add Bank Account" flow, where you can enter your bank account details.

Knowledge Base Article

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Verify Bank Account Using UPI

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Can TP/SL guarantee the execution price?

No. TP/SL orders do not guarantee execution at the trigger price. The trigger is based on Mark Price, but execution occurs at the best available market price. Due to liquidity and market conditions, the final execution price may differ.

Knowledge Base Article

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Options - TP/SL

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What is Blockchain Rent Fee?

Blockchain Rent is an amount required by the blockchain network to create and maintain a token account. This is not a transaction fee and is not deducted from your wallet balance. Instead, the amount is temporarily locked and cannot be used for trading or transfers. The locked rent is automatically

Knowledge Base Article

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Quick Trade

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What is the form of earnings and when is the payout?

Hi there! Your earnings are based on the Annual Percentage Yield (APY), calculated over the investment period you’ve selected. Earnings form: You’ll earn a percentage on your investment based on the APY rate for the duration of your chosen earning period. Payout timing: Your payout will be made once

Knowledge Base Article

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Simple Earn

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Can I use the same layout for different pairs?

Yes, you can use the same layout across different pairs. A single layout can store your chart setup, including indicators, drawings, and settings, for multiple pairs. However, drawings created on one pair will remain associated with that specific pair and will not be displayed on other pairs within

Knowledge Base Article

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Layout

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What is Insta?

Insta Trading (Instant Order) allows you to buy or sell cryptocurrencies instantly at the best available market price, without interacting with the order book. It offers a fast and simple trading experience, enabling you to Buy cryptocurrencies instantly using INR & Sell your crypto holdings and rec

Knowledge Base Article

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Insta Trading

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Is there any change in the volume criteria for VIP Levels?

No, the volume criteria and thresholds for all VIP Levels remain unchanged. The only update is that INR Margin Futures trading volume is now included in the total Futures volume (after converting it into USDT).

Knowledge Base Article

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VIP Levels

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What happens if my Quick Trade order fails?

In some cases, orders may fail due to blockchain-related issues. If this happens, your funds will be automatically refunded to your wallet within 2 hours. If the refund is not reflected even after this time, you can contact our Support Team for assistance.

Knowledge Base Article

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Quick Trade

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What happens if I try to change the amount from ₹1 to something else?

The verification will fail. If you change the amount, the system will show an error message: "Reverse Penny Drop failed due to changed amount, Please retry with 1 Rupee." You must pay exactly ₹1.

Knowledge Base Article

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Verify Bank Account Using UPI

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Can I use Google Pay or any UPI app for Bank Transfer to my CoinDCX account?

Currently, CoinDCX does not support direct bank transfers from Google Pay or any UPI app. You will need to use your banking app or web portal to initiate a bank transfer and deposit funds into your CoinDCX account.

Knowledge Base Article

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INR Deposits

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Is the Web3 wallet inside CoinDCX a self-custody wallet?

The Web3 wallet in CoinDCX is not fully a self-custody wallet because you don’t have direct access to the private keys. It’s a managed self-custody wallet, that means it combines decentralized features with added security by linking it to your Google account for your convenience.

Knowledge Base Article

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Getting Started

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Why am I unable to use 100% of my SOL balance?

You may not be able to use your full SOL balance because a small portion is temporarily locked to cover Solana network rent fees. This amount is not charged and will be automatically unlocked once the transaction is successfully completed.

Knowledge Base Article

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Quick Trade

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24