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Which tokens are included in Advanced Earn?

Currently Available: BTC (Bitcoin) ​ Coming Soon: ETH (Ethereum) and USDT (Tether)

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Advanced Earn

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What is the minimum/maximum lock-in period?

Simple Earn: There is no lock-in period. You can withdraw your funds anytime. ​ Advanced Earn: There is a minimum lock-in period which will be specified on the order placement form on the CoinDCX app. This period can vary based on the risk/return type you select when placing your Advanced Earn order

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Advanced Earn

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What kind of returns can I expect with Advanced Earn?

Advanced Earn provides varied returns ranging from low to high, reflecting the higher risk associated with this product. These returns are only indicative and should not be construed as a guarantee

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Advanced Earn

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How are the payouts managed in Advanced Earn?

The earnings will be shown on a monthly basis and every month your earnings will be automatically reinvested, i.e. adjusted with your principal amount. The final payout will hence be made only after you exit the product

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Advanced Earn

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What is Redenomination?

Redenomination is a simplification of the nominal value of a currency by reducing the number of digits (zeros) without diminishing the actual value of the currency. ​ A redenomination occurs when the value of a token is recalibrated due to a change in the buying power of a currency. For example, on

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Redenomination

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Is TDS applicable on Futures, Options, or Global Futures?

No. TDS is currently not applicable on Futures Trading, Options Trading & Global Futures Trading. This is because these products do not involve direct ownership or transfer of crypto assets.

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Tax Deducted at Source (TDS)

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What changes can I expect in the Account Section?

A new Appearance Tab to manage light and dark themes. A Fee Structure section displaying VIP fee tiers. Updated Funds is showing only the base fiat currency balance.

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CoinDCX Unified App

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What if I use a work email to link my Web3 account?

It’s recommended to use a personal email to avoid potential access issues. However, If you select a work email while linking your Web3 account, we will let you link your work email to your web3 account with a pop-up advising you to select a personal email ID

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WEB 3 Recovery

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KYC rejection reason is not clear. What should I do?

1. KYC rejected due to BAV name mismatch We regret to inform you that your KYC was rejected as your name did not match with the bank documents provided. Kindly upload the document for (Registered user) so we can verify the details again. 2. KYC is rejected due to incorrect documents We regret to inf

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Pending/Rejected/Fail Status

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Why did my KYC verification fail?

If your KYC verification didn't quite go as planned, don't worry—we've got you covered. Here are some common reasons why it might have not gone through:The details you entered didn't match the ones on the images of the documents you submitted.The images you sent were blurry or had too much glare, ma

Knowledge Base Article

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Pending/Rejected/Fail Status

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Will the Order Form change for the All Market Section?

No, the Order Form will replicate the current Pro Mode design with no additional changes.

Knowledge Base Article

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CoinDCX Unified App

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What documents need to be submitted to the Reporting Entity for Client Due Diligence (client is a trust)?

Where the client is a trust, it shall submit to the reporting entity the certified copies of the following documents or the equivalent e-documents thereof, namely: ​ (i) registration certificate; (ii) trust deed; (iii) Permanent Account Number or Form No.60 of the trust; and (iv) such documents as a

Knowledge Base Article

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PMLA Rules from a Reporting Entity POV

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How to transfer funds from Bank of Baroda app to CoinDCX wallet?

Follow these steps to add funds in your CoinDCX wallet 1. Click ‘Add’ on the homepage of CoinDCX app and then select ‘Add Funds’. ​ ​ ​ 2. Enter the amount you want to transfer to your CoinDCX wallet and proceed. ​ ​ ​ 3. Choose Net Banking option and click on ‘Continue‘ to proceed adding funds to C

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INR Deposit Guide (As per the Bank)

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What types of Enterprise accounts do we provide services for?

We provide services to various types of Enterprise accounts such as Sole Proprietorship Firms, Private Limited Company, Limited Liability Partnership Firms, Public Limited Company, Partnership Firms, and Retail OTC.

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Enterprise Onboarding

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How can I add or remove funds to my Futures wallet?

Go to Futures Wallet Click on Add/Remove Select the Asset (INR/USDT) Enter the amount Click on Transfer from/to Futures Wallet ​ Funds are added or withdrawn instantly, and no charges are applied.

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Futures Wallet & Futures History

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How much time does it take for Enterprise Registration on CoinDCX?

Your registration should be good to go within 24-48 business hours once we have all the necessary documents from your company and the authorized person. If we need anything else, our service team will get in touch right away to help you out. We're here to make the process smooth for you!

Knowledge Base Article

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Enterprise Onboarding

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What do I do if I see suspicious activity in my account?

If you come across any suspicious activity, please contact our customer support immediately and raise a support ticket. ​ Also, we recommend that you change your password and enable 2FA for better security.

Knowledge Base Article

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Account Related

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How can I view my Spot Order History or Open Orders?

On the CoinDCX App Log in to the app. Go to Profile → Coin Orders. Select: History to view completed orders. Pending to view open orders. Tap any order to view its Order ID and details ​ On the CoinDCX Website Log in to the website. Navigate to Trade → Coins. View your orders under the Open Orders a

Knowledge Base Article

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Spot Trading

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Unable to sell the entire quantity resulting into Dust tokens. What should I do?

If the token value is too low in Indian rupees (below INR 100), it cannot be sold and is treated as DUST. We would request you to hold on to these tokens in your wallet until the dust converting feature is live on our platform.

Knowledge Base Article

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Trading on CoinDCX

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How does two-factor authentication (2FA) for Login work?

Go to CoinDCX Login and enter your login credentials. After signing in, open the Google Authenticator app on your mobile device. Enter the 6-digit code from the Google Authenticator app. Click confirm to complete the login. ​ You’re now logged in securely!

Knowledge Base Article

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Account Related

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24