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How to set a stop loss and add target in Futures?

You can select the 'Add TPSL' feature within an active position. This feature lets you include both a target and a stop loss, serving as an exiting option. An alternative option involves placing a counter order, which functions as stop loss/target for your active position. For long positions, the co

Knowledge Base Article

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Futures Trading

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Why is my token balance locked?

In case there is an open position (Spot/Margin), lending request or a pending withdrawal request, an equivalent amount of that coin would be locked. In order to unlock your funds, you'll have to cancel the order or wait until the order is filled or executed.

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Trading on CoinDCX

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How does the concept of "Balance" change with Wallets and Cross Margin?

The term "Balance" is replaced by "Available to Trade," which also considers the Unrealized Profit and Loss (PNL) of Cross Margin positions, offering a clearer view of available funds for trading.

Knowledge Base Article

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Cross Margin

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How do I activate my Web3 account?

After logging in to CoinDCX, navigate to Web3 > Click on Activate, and follow the process to link your account and save the recovery file. Make sure to securely store this file.

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WEB 3 Recovery

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How is Advanced Earn Different from Simple Earn?

Simple Earn is a product where users can enjoy low risk returns with no lock-in period. Simple earn deploys tokens in low-risk avenues like staking and Margin products which reduces the risk of loss of tokens. Advanced Earn provides an opportunity for higher returns with a minimum lock-in period, al

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Advanced Earn

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How is liquidation determined in Isolated Margin versus Cross Margin mode?

Unlike Isolated positions where there is a set liquidation price, in cross-margin mode, liquidation is based on the Margin Ratio, with positions facing liquidation when this ratio reaches 100%. There is no individual liquidation price for cross-margin positions.

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Cross Margin

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Do I have to pay tax when depositing crypto to CoinDCX platform?

No, you do not need to pay any tax when depositing crypto from other exchanges to CoinDCX. Taxes are only applicable when you sell crypto assets. For more details on taxes and charges, click here.

Knowledge Base Article

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Crypto Deposits

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How to beware of phishing scams?

In a phishing scam, an attacker tries to disguise themselves as a trustworthy entity in order to trick you into giving them sensitive information that can be used to gain access to your devices and accounts to steal your money. Therefore, it is important that our clients be very careful and practice

Knowledge Base Article

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Account Related

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How can I adjust my position? What happens if I adjust my position?

You can adjust your position by: 1. Changing leverage 2. Adding or removing margin 3. Changing the liquidation price ​ While adjusting your position, if margin is being removed and if the USDT/INR conversion rate has changed after you entered the position, then any difference due to the conversion r

Knowledge Base Article

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INR Margin Futures

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Will there be changes to the KYC or Re-KYC process?

No, the KYC and Re-KYC process will remain the same, and existing banners will still appear as they do today.

Knowledge Base Article

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CoinDCX Unified App

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Do I have to complete KYC again?

No, you won't need to repeat the KYC process. By accepting CoinDCX Web 3's terms and conditions, you authorize CoinDCX to share your KYC information with the CoinDCX Web 3 entity.

Knowledge Base Article

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Getting Started

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What if I have multiple open orders with Take Profit/Stop Loss values specified against each order?

When multiple open orders have individual Take Profit (TP) and Stop Loss (SL) values, the system will apply these settings to each order. However, if you place a new order that includes TP and SL values, these new values will override your entire position's existing TP and SL settings. This means th

Knowledge Base Article

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TP/SL Feature

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What is the process of changing the bank account on an Enterprise account?

Changing your bank account on the CoinDCX app is easy! Just follow these simple steps: ​ 1. Open your CoinDCX app and log in. 2. Tap on the "Profile icon", usually located in the top right corner. 3. Go to 'Account settings' in the menu. 4. Choose 'Account details' from the options available. 5. Tap

Knowledge Base Article

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Enterprise Onboarding

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How to transfer funds using Quick Bank Transfer (IMPS/NEFT/RTGS)?

To add funds in your CoinDCX wallet using the Quick Bank Transfer option, watch this video for a quick walkthrough. ​ ​ Please note: This account number is unique for each user and is valid only for fund transfer/deposit against CoinDCX wallet. ​ Follow the process below for a step-by-step gui

Knowledge Base Article

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Quick Bank Transfer

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How can I delete or block the devices I have once used to login to my CoinDCX Account?

Login to your CoinDCX account at https://coindcx.com/login. Click on the top right profile icon on the screen and click on ‘Profile’ >> Security.Under ‘Authentication’, you will get the option of ‘Verified Devices’’. Click on ‘Manage’Under ‘Signed Out’, you will be able to see all the devices you ha

Knowledge Base Article

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Account Related

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What happens if my deposit doesn’t reflect in my CoinDCX account?

Make sure you have deposited to the right wallet address. First, check the transaction status on the blockchain explorer using the transaction hash (TXID). Ensure the network type matches (e.g., ERC20, BEP20). If the issue persists, contact CoinDCX Support with the TXID and other transaction details

Knowledge Base Article

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Custody FAQs

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What if I accidentally deposit unsupported tokens or use the wrong network?

CoinDCX may attempt to recover funds, but recovery is not guaranteed. Recovery efforts may take up to 14 days and could incur a service fee. Always double-check the network and token before transferring.

Knowledge Base Article

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Custody FAQs

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I have forgotten my PIN. What should I do?

No worries! To reset your PIN, follow these steps: Log in to your CoinDCX app. Tap the profile icon (top right) and select ‘Security’. In the ‘Security’ section, tap ‘Verified Devices’. Tap ‘Reset Login Pin’ and then click Continue. Enter your new 6-digit pin. Re-enter the pin to confirm. Once done,

Knowledge Base Article

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PIN Related Issues

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How do I deposit funds using the Net Banking (IMPS ONLY) option?

Open the CoinDCX App Tap on ‘Add Funds’ from the Home Screen. Select Payment Option Enter the amount you want to deposit and choose ‘Net Banking - IMPS Only’. Add Bank Details Copy the bank account details shown and add them as a beneficiary in your banking app. Make the Payment Complete the payment

Knowledge Base Article

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INR Deposits

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What is Two-Factor Authentication (2FA), and how does it enhance account security?

​ Two-factor authentication (2FA) adds an extra layer of security to your CoinDCX account. Here's how it helps: Ensures only you can access your account. Confirms that only you can perform critical actions like deposits, withdrawals, or trades. This additional protection helps safeguard your account

Knowledge Base Article

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Account Related

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DISCLAIMER

The information and material contained herein are subject to change without prior notice including prices which may fluctuate based on market demand and supply. The material available on the site is proprietary to CoinDCX, its parent, Licensor and/or its affiliates and is for informational purposes and informed investors only. This material is not: (i) an offer, or solicitation of an offer, to invest in, or to buy or sell, any interests or shares, or to participate in any investment or trading strategy, or (ii) intended to provide accounting, legal, or tax advice, or investment recommendations. Note Crypto products and NFTs are unregulated and can be highly risky. There may be no regulatory recourse for any loss from such transactions.

*Data sourced from Looker app as on 01st May,2023
*Data as on 01st May,2023
*Quarterly trading volume for Q4 FY'22. Currency conversion rate applied as in data capturing period
*FIU Registered entity, NEBLIO TECHNOLOGIES PVT LTD
*Certified in India for May 2023-24